CCNG

DECEMBER 11, 2024

Given that integrations and extensibility are basic prerequisites to taking any kind of action, it means ChatGPT can only serve as entertainment or perhaps write your college essay. Cognigy is revolutionizing the customer service industry by providing a cutting-edge AI Agent platform for voice and chat.

Customer Service 195

Customer Service CCNG APIs Entertainment 195

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc., This company is on my radar.

Customer Service 288

Customer Service Entertainment Banking Marketing 288

AWS Machine Learning

NOVEMBER 26, 2023

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Personalization 118

Personalization Customer Experience APIs Entertainment 118

ShepHyken

FEBRUARY 10, 2021

That experience in show business gave me the stage chops to start my business as a professional speaker. Many of my friends are professional entertainers. The point he was making was that the customer experience begins the moment the customer connects with you, not when they see you on stage or in person.

B2C 333

B2C Entertainment B2B Sales 333

Beyond Philosophy

JUNE 15, 2016

Interestingly, some brick and mortar retailers are also embracing virtual reality as a technology that can bring customers into the store rather than drive them away. Toms shoes, for example, hopes to entertain its customers with an in-store virtual reality video that immerses them in a company trip to Peru to distribute shoes to children.

Entertainment 283

Entertainment Consulting Consulting Customer Experience 283

CSM Magazine

FEBRUARY 18, 2025

Consumers no longer rely solely on traditional advertising methods; they evaluate products based on how well web pages communicate both information and experience. By investigating multiple dimensions of the online customer experience, this article provides a framework for building product pages that resonate with todays consumers.

Customer Experience 52

Customer Experience Entertainment Advertising Marketing 52

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. Perhaps it was a person who was helpful, knowledgeable, and friendly, which, by the way, are the three experiences customers say are most likely to get them to come back, according to our 2024 CX research (sponsored by RingCentral ).

Entertainment 234

Entertainment Education Personalization Customer Service 234

Beyond Philosophy

NOVEMBER 4, 2018

Convenience has a significant influence on the outcome of your Customer Experience. It is crucial you ensure you are making it as easy as possible for your customers to do business with you. Your Customers Like Their Version of Convenience, Too. Having a convenient experience is critical, and it is complicated, too.

Customer Experience 186

Customer Experience Banking Transportation Entertainment 186

CX Accelerator

FEBRUARY 2, 2020

If one of them came to me and asked, “Uncle Jeremy, I’d sure love to follow in your footsteps and pursue a career in customer experience (CX). While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not?

Customer Experience 182

Customer Experience Journey mapping Entertainment Engineering 182

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. When I’m asked to give a customer experience keynote speech , one of the points I like to make is the importance of simplifying the complicated. As important as convenience is to the customer experience, there is more to “de-complicating” the overall experience.

Entertainment 249

Entertainment Consulting Consulting Surveys 249

ShepHyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. EX and CX Come Down to the Same Thing: Put the Person First by Inge De Bleecker. CMSWire) The better the experience, the more likely that person will return and give the brand their business. (PR

Real estate 52

Real estate Customer Service Journey mapping Entertainment 52

Beyond Philosophy

FEBRUARY 6, 2020

Moreover, these games are usually fun, so much so that sometimes the entertainment industry makes them into a game show. Golden Shot, a game show from long ago that aired in the UK is an example of a game that was once an experiment but then turned into a game show. . The participants play, typically competing for a payout.

Marketing 405

Marketing Entertainment Consulting Consulting 405

CCNG

OCTOBER 19, 2022

Less than half of CX execs trust their company's ability to deliver great experiences. Here are over 100 customer experience stats and trends for you to discover. 99% of Customer Experience and Success leaders believe CEM has a positive impact on their business. Only 8% of their customers agreed.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. Here are my top five picks from last week.

Customer Service 279

Customer Service Entertainment Customer Experience Marketing 279

Beyond Philosophy

DECEMBER 25, 2017

I always say that Customer Experience is a journey, not a destination. After all, once you arrive, it is already time to refine your experience more. To get you ready for what is next in Customer Experience, let us review what we have learned so far. Is a ‘Human Free’ Experience the Future?

Advertising 297

Advertising Entertainment Customer emotions Customer Experience 297

ShepHyken

SEPTEMBER 15, 2023

To keep new and current customers engaged, no business should leave out one of the most important pieces of the customer experience puzzle: email marketing. The fine art of personalized emails One of the most convert-driving factors of email marketing is personalization.

Marketing 161

Marketing Customer Experience Entertainment Customer centricity 161

ShepHyken

NOVEMBER 11, 2016

As great as we think we are at what we do, there is another person, or another company, who can probably perform the same function or service just as well as we can, for about the same price. I am on a personal crusade against the excuse of: “We just don’t have the time or money around here for those sorts of things right now.”.

Entertainment 289

Entertainment Morale Sales Personalization 289

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals.

Customer Service 267

Customer Service Government Entertainment Healthcare 267

ShepHyken

APRIL 24, 2018

They discuss the importance of receiving feedback and how to overcome some potential issues with creating the wrong survey for your business and your customers. . Personalization – Personalize your surveys, including the customer’s name, for example. Top Takeaways: Seven Secrets of Successful Surveys.

Entertainment 188

Entertainment Surveys Feedback Customer centricity 188

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Entertainment 223

Entertainment Personalization Customer Service Customer Experience 223

Beyond Philosophy

SEPTEMBER 24, 2020

So, what is Customer Science? Like any embryonic change, Customer Science is evolving and emerging, like Customer Experience did over the years. In my view, Customer Science is the fusion between technology (mainly AI), behavioral science, and data. There are a few out there, but not an overwhelming amount.

Entertainment 348

Entertainment Consulting Consulting Finance 348

TechSee

JUNE 12, 2018

Augmented Reality (AR) – the ability to overlay and share physical objects, spaces and images on a user’s view of the real world– is revolutionizing the customer experience. Determining whether a particular piece of furniture or a new home appliance would fit well within your personal space used to require a healthy imagination.

Customer Experience 152

Customer Experience Technical Support Self service Entertainment 152

CSM Magazine

MARCH 20, 2025

Fintech companies are using encryption, two-factor authentication, and AI-driven fraud detection to protect personal and financial data. Platforms like Roulette-Simulator offer an educational and entertaining way to experiment with roulette strategies, helping users understand how randomness and odds work in a fun, no-risk setting.

Customer Experience 52

Customer Experience Banking Finance Entertainment 52

ShepHyken

FEBRUARY 3, 2020

Each week I read a number of customer service and customer experience articles from various resources. 6 Hot Customer Loyalty Trends Emerging in 2020 by Brad Davis. Ideas on customers’ desire for “instant gratification,” personalization, social responsibility and more are covered.

Customer Service 235

Customer Service Entertainment Technology Customer Experience 235

ShepHyken

SEPTEMBER 30, 2016

Here is how this experience could have gone. The person answering the phone could have asked for basic job and contact details, how the caller found out about them and then advised that the tradesman would be back in touch within 48 hours (unless it was urgent), typically after 4pm when they finished working in the field.

Advertising 302

Advertising Entertainment Marketing Personalization 302

Beyond Philosophy

JULY 20, 2021

While we can’t predict they will do the same for you with certainty, we feel that they will be helpful in the pursuit of your career goals for yourself and your Customer Experience management goals for the organizations. The Experience Economy: Competing for Customer Time, Attention, and Money.

Consulting 370

Consulting Consulting Education Entertainment 370

Beyond Philosophy

APRIL 25, 2019

Brands have already begun using facial recognition technology in their Customer Experience. Technology also exists that captures customers’ authentic emotion measurement using facial recognition software. I believe both of these technologies are the future for Customer Experience and, in some cases, the now.

Technology 296

Technology Entertainment Consulting Consulting 296

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Cablecos that can pivot to provide better customer experiences can expect to realize 2% to 5% top-line growth, significant improvements in CSAT metrics, and up to 5% savings in operating expenses.

Advertising 41

Advertising Entertainment Self service Banking 41

ShepHyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. Customer Obsession: Being Real, Sensitive, and Personal is a Requirement Now by Sharel Omer.

Customer Service 166

Customer Service Entertainment Personalization Customer Experience 166

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mott. Retail Customer Experience) Sweetwater Sound Inc., This company is on my radar.

Customer Service 156

Customer Service Entertainment Banking Marketing 156

ProProfs Blog

OCTOBER 31, 2018

What is Customer Experience Marketing and Why Is It Important? Customer experience marketing refers to strategies that focus on and improve your customers’ experiences with you. You need 12 positive experiences to compensate for a single negative one. Challenges of Customer Experience Marketing.

Marketing 160

Marketing Customer Experience Airlines Customer centricity 160

AWS Machine Learning

OCTOBER 6, 2023

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.

Personalization 126

Personalization Engineering Construction Transportation 126

Beyond Philosophy

DECEMBER 24, 2022

There have been moments, professionally and personally that have been exceedingly positive and have changed us for the better, even if it was just a little bit. In this episode, we each share a professional and personal lesson learnt from this year. Key Ideas to Improve your Customer Experience. Check it out here.

Entertainment 170

Entertainment Consulting Consulting Surveys 170

Beyond Philosophy

DECEMBER 2, 2021

So, the question I pose today is, what part of your customers’ past would they want to relive? . For example, at our global Customer Experience consultancy, we take clients on study tours. These tours are a behind-the-scenes look at organizations that we admire for their outstanding Customer Experiences.

Entertainment 221

Entertainment Construction Consulting Consulting 221

BlueOcean

FEBRUARY 25, 2019

You know your wallet is stuffed with membership cards (roadside assistance, your local gym, and Costco) and your front porch welcomes monthly subscription boxes (Blue Apron, Trunk Club, and Honest Essentials), while your go-to entertainment is no longer cable TV but subscription-based media (Netflix, Hulu, and Amazon Prime.)

Customer Experience 116

Customer Experience Coaching Feedback Customer Care 116

Pointillist

FEBRUARY 19, 2018

Artificial intelligence can be successfully employed to provide an intelligent, convenient and informed customer experience at any point along the customer journey. The Need For AI In Customer Experience. 3 Building Blocks for Successful Application of AI in Customer Experience. Business Context.

Customer Experience 111

Customer Experience Analytics APIs B2B 111

ShepHyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. In other words, it’s all of the interaction points the customer experiences.

Journey mapping 187

Journey mapping Customer Service Entertainment Call Center 187