Customer Experience Metrics Strategic Value 
Calabrio
MARCH 25, 2025
To find out, Calabrio surveyed hundreds of CX leaders from the around the globe for State of the Contact Center 2025 report. These leaders insights shed light on the biggest contact center and customer experience trends, developments which are rapidly reshaping the industry as we know it.
ClearAction
FEBRUARY 27, 2016
5 Ways to Make Marketing More Strategic Lynn Hunsaker. As Marketing departments take a bigger role in customer experience management, a more holistic perspective allows your company rise to the top of the field. Supporting the entire customer lifecycle, for example, is a goal that most Marketing organizations still grapple with.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
DECEMBER 5, 2023
4 Gold CX Metrics for CX Leaders Lynn Hunsaker Concentrate on just 4 CX metrics and you’ll see greater progress in more than 20 growth metrics. Otherwise, gaps between these will cost you a lot (negative word of mouth (customer effort score, CSAT), churn, costs to serve, internal productivity, etc.).
ClearAction
FEBRUARY 27, 2016
5 Ways to Make Marketing More Strategic. As Marketing departments are taking a bigger role in customer experience management, a more holistic perspective will allow your company rise to the top of the field. Resources dedicated to post-purchase customer experience management tend to be repurchase campaigns and loyalty programs.
ChurnZero
AUGUST 5, 2022
If you’ve been in Customer Success for some time, you’ve likely worked on a team where the measure of one CSM for every $1 million ARR was a defining metric to build a CSM’s book. Build a CSM coverage ratio for every customer segment. By now you know, there’s no standard number of customers per CSM.
Playvox
MARCH 19, 2024
Generative AI technologies truly have the power to change how we work and our ability to deliver a stellar customer experience (CX). Likewise AI can help cut the time contact center agents spend helping and responding to customer concerns and inquiries, getting to resolution faster. But it goes beyond enabling automation.
NICE inContact
SEPTEMBER 11, 2018
Today, contact center leaders who embrace the cloud are quick to see its benefits – powering engaging customer experiences while positively impacting business outcomes. Unify to Deliver Immersive Customer Experiences. Prepare For The Future of Customer Experience.
Expert insights. Personalized for you.
52 
Let's personalize your content