Customer Experience Multichannel Transportation 
Eptica
OCTOBER 30, 2015
Date: Friday, October 30, 2015 Which sectors offer the worst customer experience? Author: Pauline Ashenden While all industries need to ensure they are delivering an excellent customer experience, some seem to be intrinsically better at it than others. What makes customer experience difficult?
Sykes
AUGUST 1, 2019
SYKES’ operational excellence, strategic acquisitions and partnerships redefine the Company as a digital customer experience powerhouse, including becoming the first customer engagement–services provider with significant automation capability. The Company provides differentiated full lifecycle customer?engagement
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Eptica
NOVEMBER 18, 2015
Given that over half (56%) of Britons want a response within 4 hours , this lack of speed will damage the overall customer experience too. If you would like to discuss any of the findings or schedule a demo of Eptica’s multichannel customer interaction management software, please don’t hesitate to contact us.
Netomi
SEPTEMBER 3, 2022
For travelers, both novice and seasoned, a seamless travel experience is the optimal solution. How can travel companies go above and beyond (pun intended) to enhance the travel customer experience (CX)? Ahead of Labor Day weekend, the Department of Transportation (DOT) launched a new dashboard to help keep travelers informed.
Eptica
SEPTEMBER 21, 2016
From publishing to retail to transportation, new entrants have shaken up mature markets, and unseated existing leaders through innovative business models. This is something that online companies such as Amazon specialize in, building strong customer loyalty by offering a seamless digital experience. How can they compete?
Eptica
APRIL 26, 2016
Date: Wednesday, April 27, 2016 Comparing the customer experience in the UK and France. This increases the focus on delivering an excellent customer experience to consumers, wherever they are located, if companies are going to have meaningful, engaged conversations with their audiences. Published on: April 27, 2016.
Eptica
APRIL 18, 2018
Date: Wednesday, April 18, 2018 How good is the digital customer experience from travel brands? Whether it is a flight or a break, people want a relaxing, stress-free experience, from researching destinations, booking their trip to going on the holiday itself. Published on: April 18, 2018.
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