ShepHyken
JANUARY 14, 2025
What role does storytelling play in creating memorable customer experiences? Why is meeting or exceeding customer expectations important in the hospitality industry? How do personal interactions complement technology in creating a seamless customer service experience? Hospitality is more than a job.
ShepHyken
AUGUST 18, 2021
I recently released my 2021 Achieving Customer Amazement research. and asked them numerous questions about topics related to customer service, customer experience, loyalty, reviews, and more. One of the questions had to do with creating a personalized experience. . We surveyed 1,000 consumers in the U.S.
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ShepHyken
JANUARY 5, 2022
I love to receive great examples of outstanding customer service. I’m always on the lookout for great stories, whether I personally experience them, or they are sent in by our followers. What I share with you today is a great example of personalized and proactive communication. In other words, it’s mass personalization.
ShepHyken
DECEMBER 2, 2024
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can companies effectively integrate new technology into existing systems to enhance customer experience? Why is creating a frictionless customer experience important, and how can businesses achieve it?
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
ShepHyken
FEBRUARY 24, 2025
How can companies effectively activate their customer data to make informed business improvements? How does AI’s cost-effectiveness influence its use in customer experience? Top Takeaways Customer experience data is essential for companies to improve their products and services.
ShepHyken
OCTOBER 21, 2024
By having a purpose beyond making money, businesses can connect with people on a more personal level. Plus, Derek talks about eBay’s innovative AI solutions to support employees and customers. .” We are called to be much more engaged in a way that is not programmatic but in a way that is person-to-person.”
Speaker: Rhonda Basler, Director of Customer Engagement, Hallmark Business Connections
Using your innate empathy and applying that to your marketing and customer experience through emotional intelligence CAN be the game changer you’re looking for. Brands that connect with customers on a personal, emotional level will be more successful than others.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
But if you have to beg a customer to give a review or referral, you're doing it wrong. Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. The best customer experiences go beyond the sale.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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Customers are increasingly selective, and companies compete on the customer experience. Reliable communications are mission critical in today’s business environment. Incorporating integrated communications as a key component is driving high returns.
Speaker: Bryan Horn, Founder, CS Solutions
Further and further down the rabbit hole you fall, and each time you're transferred, the waiting room music plays longer and longer, and the person at the end of the line knows less and less about you and your problems. Examples of both HORRIBLE and FANTASTIC customer interactions. The humanity of customer experience.
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With the right environment, your contact center will transform from a necessary operation to a beacon of customer excellence for your company’s brand. Make conversations personal. Start by making these 5 key changes: Work with your CRM. Focus on people, not technology. Make conversations flow effortlessly.
Advertiser: ZoomInfo
This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics. Here’s what’s covered: How data-driven marketing drives the customer experience. Understanding marketing strategy & performance. The most challenging obstacles to data-driven marketing success.
Advertiser: Vanilla Forums
Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. You can both boost your customer experience while spending less.
Expert insights. Personalized for you.
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