Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Feedback 83

Feedback Consulting Consulting Enterprise 83

Hodusoft

AUGUST 9, 2021

EasyFive Reasons Why E-commerce Players Need Social Media Contact Center Software. Branding has long been used by businesses to drive emotional connection and brand recall in customers. Many e-Commerce players using Social Media Contact Center Software for better CX. Enable self-service.

Social media contact 105

Social media contact Contact center software Contact Center Interactive Voice Response 105

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. As more customers seek to engage businesses through other channels than voice (e.g., SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

ProProfs Blog

DECEMBER 26, 2019

Let’s understand what is b2b customer service and b2c customer service with an example: In the case of a b2c company , end-users are the customers. These kinds of issues can be resolved through the self-service help center or FAQ section. You should strive to offer a good experience to the individual.

B2C 113

B2C B2B Customer Support Social media contact 113