ProProfs Blog

DECEMBER 27, 2018

Basically, it is a tool that aids customer support teams to track requests of end users and effectively resolve customer-care related issues. A help desk ticketing system, like ProProfs Help Desk , minimizes your customer support costs by up to 80%. Business Goal #4 – Customer Service.

SaaS 109

SaaS Airlines Customer retention Finance 109

ChurnZero

APRIL 25, 2025

And what you need to highlight (or track down) may depend on your customers: Retention outcomes (cancellations, downgrades, discounts) Data from other departments (feedback surveys, support tickets, A/B testing, user-generated content) Company events or incidents (system outage, product changes) Interlude: how ChurnZero can help.

Finance 52

Finance Metrics Engineering Construction 52

Solvvy

SEPTEMBER 10, 2020

Consumer fin-tech companies have capitalized on this renewed focus on personal finance and many have seen a spike in activity during this period. The utilization of customer support chatbots for fin-tech companies allows for scaling the business rapidly while keeping costs in check and providing top-notch support to users.

Chatbots 62

Chatbots Customer Support Education Self service 62

CSM Magazine

MARCH 22, 2024

Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net. In today’s financial environment, dominated by fintech players, customer retention may seem like a thing of the past.

Customer retention 52

Customer retention Finance Benchmark Banking 52

ChurnZero

MARCH 22, 2019

We also had You Mon Tsang, CEO and Founder of ChurnZero share tried and true ways to improve customer retention. If I were to predict what will happen if SaaS Capital does this same survey ten years from now, my prediction would be that – the percentage devoted to Customer Success will rise but maybe by single percentage points. .

Customer retention 61

Customer retention Upselling SaaS Customer centricity 61

Outsource Consultants

FEBRUARY 9, 2025

Bilingual customer support isnt just a nice-to-haveits a necessity for businesses targeting both English and Spanish-speaking markets. This post breaks down why Mexico is the ideal destination for businesses looking to enhance customer experience while optimizing costs. Thats where Mexicos nearshore call centers shine.

Call Center 67

Call Center Customer Support outsourcing Interactive Voice Response 67

Solvvy

SEPTEMBER 20, 2022

You can also use your customer satisfaction (CSAT) score , Net Promoter Score®, and customer retention as indicators of how well your customer support processes meet your client’s expectations. In addition, talk to your customer support team agents on the front lines to learn about their pain points.

Chatbots 62

Chatbots Metrics Customer Support Customer Service 62

Blueship Call Center

JANUARY 27, 2025

Unlike outbound call centers, which focus on making calls to customers, inbound centers are dedicated to addressing customer needs and ensuring their satisfaction. Key services provided by inbound call centers include: Customer Support : Resolving customer queries and providing assistance.

Call Center 40

Call Center Customer Experience Brand ambassadors Telecommunications 40

IdeasUnlimited

AUGUST 26, 2022

In almost every case, price increase has a direct impact on customer retention so companies must be very careful where they target their price increase. For example, many IT companies tend to cut costs in customer support during inflation. Keep a Close Eye on your Finances.

Finance 95

Finance Transportation Customer retention Healthcare 95

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

TechSee

JUNE 25, 2019

The two fields attracting the most AI investment last year were automated AI-powered customer service agents, which raised $4.5 Forward-thinking companies are increasingly turning to AI-powered customer service solutions to optimize CX and to streamline their back-office operations.

Technology 122

Technology Customer Service Gamification Contact Center 122

NobelBiz

NOVEMBER 13, 2023

Satisfied customers are more likely to stay loyal and continue their relationship with the brand, leading to a higher customer retention rate and, ultimately, sustained revenue growth. Indeed, multiple organizational divisions may be involved in acquiring and retaining a consumer: customer support, and even after-sales service.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

JivoChat

NOVEMBER 27, 2019

Whereas direct benefits, such as discounts on transaction fees, taxes, and other monetary advantages are relevant, they aren’t enough to keep customers from switching to other financial institutions. So how can you retain more customers in the finance industry? JivoChat can help your finance business retain more customers.

Customer Experience 52

Customer Experience Banking Finance Customer retention 52

OctopusTech

JUNE 23, 2020

COVID-19 pandemic has deeply affected our lives and finances by closing businesses throughout the world. From employee safety to work from home data security, business continuity, and to gain financial resilience, businesses need to follow a clear operational plan for working collaboratively with their customer support outsourcing providers.

Telemarketing 62

Telemarketing outsourcing Average Handle Time B2B 62

JustCall

FEBRUARY 25, 2020

Financial services must be technologically updated if your aim is NOT to lose hold of customers. You can wisely choose an efficient tech stack that forms the backbone of the tech infrastructure in the finance industry. Communication, in the finance industry, is the most important segment of tech stack for any financial organization.

Finance 59

Finance CRM Accountability Sales 59

TeleDirect

MAY 6, 2024

A contact center is the best method for providing comprehensive customer service and communication for your entire client base. This is true whether you’re a nationally known finance brand, a small-town insurance agent , or anything in between. If you want customers to remain loyal to your brand, some extra work might be required.

Call Center 62

Call Center Contact Center Real estate outsourcing 62

OctopusTech

SEPTEMBER 13, 2023

Is your company looking to expand its customer support operations through an in-house team or is it searching for an external call center team? Instead of your team members working on the customer care tasks, there will be a 3rd-party who will perform all the necessary functions for you. What are Outsource Call Center Services?

outsourcing 62

outsourcing Call Center Finance Contact Center 62

Cincom

JANUARY 30, 2025

The system should allow you to seamlessly engage with customers based on their preferred channels, whether they are receiving policy updates, promotions, or support messages. 5- Compliance Management In regulated industries like finance and insurance, compliance is non-negotiable.

Multi-channel support 40

Multi-channel support CRM Finance APIs 40

OctopusTech

JANUARY 20, 2024

Chatbots play a crucial role in automating routine tasks, real-time customer support , and streamlining communication in diverse industries. From customer support and lead generation to e-commerce assistance and healthcare consultations, chatbots are reshaping industries.

Chatbots 62

Chatbots Healthcare Finance APIs 62

Outsource Consultants

FEBRUARY 22, 2025

This talent pool allows call centers to offer specialized services across various industries, from healthcare to finance. Many Bangalore call centers operate 24/7, allowing businesses to offer round-the-clock customer support without incurring hefty overtime costs. billion in 2023 to USD 149.31

Call Center 67

Call Center Average Handle Time outsourcing First call resolution 67

JustCall

FEBRUARY 28, 2020

Basically, an Account Manager not only handles the company’s existing customer’s accounts but also develops strategies for customer’s success and lifelong healthy customer retention. As said, building business strategies that make customers happy as hence customer retention is his prime focus.

Accountability 52

Accountability Management Finance Upselling 52

ChurnZero

JANUARY 4, 2019

“Companies are beginning to take notice that you can create a cult-like following if you take care of your customers and don’t treat customer support as a checkbox or a cost center. 13.) “ AI will become more customer facing to improve Customer Success in 2019.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

CSM Magazine

DECEMBER 7, 2022

Generative AI can be used for anything from creating auto-generated music or text, to automatically producing models in various fields like customer service, healthcare or finance. Here we look at some ways Generative AI is revolutionizing the customer experience (CX). Automated customer support.

Customer Experience 52

Customer Experience Customer retention Finance Surveys 52

CSM Magazine

AUGUST 25, 2022

In today’s highly competitive corporate world, the kind of customer service a business offers plays a deciding role in determining its success. To increase their reach and improve their customer retention rate, business owners are trying their best to provide better services to their customers.

Customer Service 52

Customer Service Finance Advertising Customer retention 52

ProProfs Blog

JUNE 5, 2020

Customer support made it easy for me to handle my issue – . This can make a business lose the quantitative and qualitative data that could have been used to create customer retention strategies. . They are found to be more reliable in comparison with any other mode of the questionnaire as well.

Surveys 97

Surveys Feedback Marketing Personalization 97

Voxjar

MARCH 10, 2020

While the objective of most companies is earnings, not all KPI metrics are related directly to a company’s finances. The balance sheet lists all sorts of important assets, but the most important asset a company can possess is its relationship with its customers. Average on-hold time for customers. Customer Retention Rate.

Metrics 52

Metrics Customer Service Call Center Customer retention 52

REVE Chat Blog

MARCH 11, 2020

The below chart shows why live chat is a popular channel and considered to be the perfect add on to enhance the business – customer communication. . Live chat statistics: Customer Support . Customer support and business success are interdependent. Key Customer Support Statistics.

Chatbots 64

Chatbots Real estate Sales Finance 64

NobelBiz

APRIL 11, 2023

It’s also rumored that ChatGPT might render a good number of jobs obsolete, careers in education, finance, software engineering, journalism, and graphic design are under jeopardy. You can learn how AI technology is already applied to our customers by visiting the NobelBiz & Balto partnership page.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52

ChurnZero

DECEMBER 28, 2021

Talk with any Customer Success leader or hiring manager today, and they’ll tell you that the demand for experienced Customer Success professionals is off the charts. With the pandemic proving the value of investing in Customer Success, organizations everywhere doubled down on their customer retention initiatives.

Finance 52

Finance SaaS Accountability Scripts 52

ChurnZero

JANUARY 10, 2020

He received his BBA in Finance from Kennesaw State University. . 5) Celeste Martinell, Vice President of Customer Success, BenchPrep . Chris will be responsible for Mapp’s post-sales customer management, including global account management, revenue delivery, and customer success.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

Babelforce

DECEMBER 9, 2021

With an API integration, businesses can make use of omnichannel messaging to retain customers. We call this “ customer retention outreach ”. With this information, businesses may send automated reminders to customers who are yet to renew. Again, this bolsters the contact center.

SaaS 52

SaaS APIs Contact Center CRM 52

Education Services Group

JULY 25, 2019

If you’re seeing customers regularly exit your platform when they get to a certain page, your product team will want to take a look. If that page is the checkout or billing page, both product and your finance department will want to know. Share Data With Everyone. Product teams benefit, too.

Education 40

Education Finance Customer retention Marketing 40

CSM Magazine

DECEMBER 29, 2022

Whether that’s speaking with a representative on the phone, sending an email, or finding the answer to a quick question on the FAQ page – making sure business customers are always supported in their journey is critical. In order to improve business banking customer service, banks should keep the above points in mind.

Banking 52

Banking Customer Service Feedback Finance 52

OctopusTech

AUGUST 27, 2022

Do you want live chat support or live chatbots? How do they differ from each other in solving your business goals and providing enhanced real-time customer support ? When customers type inputs, it navigates them to the destination which they are looking for but it is suitable only for basic inquiries that have a limited scope.

Chatbots 62

Chatbots Finance Healthcare Personalization 62

Balto

SEPTEMBER 18, 2023

The Importance of Immediate Assistance in Today’s Fast-Paced World Providing fast customer support is no longer a secondary matter – it’s something that customers expect when they seek help. When a customer picks up their phone to call your company, they expect a fast and consistent service level.

Interactive Voice Response 52

Interactive Voice Response Scripts Contact Center Coaching 52

Amity

FEBRUARY 21, 2018

Be sure to understand how Customer Success, Customer Support, and Account Management relate to one another in the company. There are some questions you can ask to find out about the company culture surrounding Customer Success: Who does Customer Success report to?

Upselling 77

Upselling Sales Finance Analytics 77

Amity

AUGUST 5, 2016

At Achievers, there are two main components to our CS team – the CSMs and our Customer Support Services team. Our CSMs, who each report to a CS Manager or Director, differ in the types of customers they manage. Since 2011, we’ve formalized our scaling efforts by implementing a customer support services team.

Enterprise 91

Enterprise Employee engagement Metrics Best practices 91