Education Services Group

JUNE 21, 2018

If only we encountered more companies who embrace a similar mindset when it comes to knowing how customers experience their products and services. We would see impressive strides in customer engagement and customer retention. THE CUSTOMER JOURNEY MAP BLUEPRINT IN FOUR STEPS.

Journey mapping 53

Journey mapping Customer retention Enterprise Analytics 53

Comm100

JANUARY 21, 2020

The accessibility of your company on mobile and desktop will determine how easy it is for customers to navigate your website, make purchases, access their account, connect with customer support, and maintain an ongoing relationship with your company. This post is the second of two that are based on our Omnichannel white paper.

B2C 40

B2C B2B Benchmark Best practices 40

Comm100

JANUARY 19, 2017

Please contact customer support for any further concerns you might have – our customer service agents are always very happy to help. In this example, Ashley was very vague when approaching the customer’s issue. Should a billing issue arise, be sure to contact your customer as soon as it comes to your attention.

Customer Service 89

Customer Service Accountability Management Banking 89

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. By learning these benefits and following the simple steps we’ve laid out for you, your newest support channel will be a hit – not a miss. Better Customer Retention.

Customer Service 68

Customer Service Customer Care Morale Marketing 68

Comm100

JANUARY 19, 2017

Please contact customer support for any further concerns you might have – our customer service agents are always very happy to help. In this example, Ashley was very vague when approaching the customer’s issue. Should a billing issue arise, be sure to contact your customer as soon as it comes to your attention.

Customer Service 81

Customer Service Accountability Management Banking 81

Comm100

OCTOBER 17, 2017

It’s cheaper and easier to retain customers than it is to attract new ones, which is why it’s no small deal that social media customer service can help you reduce your churn rate. According to Aberdeen, companies that have a well-crafted approach to social media customer care experience 92% customer retention.

Customer Service 71

Customer Service Customer Care Surveys Feedback 71

JivoChat

AUGUST 9, 2021

Personalized customer service improves customer retention. Personalized customer service makes customers feel valued–much a thoughtful friend that remembers important life events, likes/dislikes, and provides practical, judgement-free advice. Give them options.

Personalization 52

Personalization Customer Service B2B SaaS 52

JivoChat

AUGUST 9, 2021

Personalized customer service improves customer retention. Personalized customer service makes customers feel valued–much a thoughtful friend that remembers important life events, likes/dislikes, and provides practical, judgement-free advice. Give them options.

Personalization 52

Personalization Customer Service B2B SaaS 52

SmartKarrot

APRIL 22, 2022

However, customer acquisition is something that demands focus! Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers. B2B companies will have to bank on customer retention as a key strategy to achieve long-term growth.

Customer retention 10

Customer retention B2B Banking Finance 10

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Customer service agents can refer to the knowledge base during calls so that customers receive consistent information, regardless of how they engage.

Customer Service 62

Customer Service Self service Engineering Customer Support 62