ClientSuccess

JANUARY 12, 2021

This past year was all about flexibility, pivoting, and delivering value to customers above all else. CSMs truly went above and beyond for their customers to ensure value, as customer retention meant more than ever. Build a thorough customer success journey map for every single customer.

Journey mapping 53

Journey mapping Accountability SaaS Customer retention 53

Quadient

OCTOBER 1, 2021

The common theme in customer experience trends is acceleration. It reflects not only new demands for digital agility and analytics but also a focus on the implementation of customer journey mapping and other customer-centric tools. Explore the others in our eBook, the State of CX. . Customer Experience.

Customer Experience 52

Customer Experience Journey mapping Enterprise Customer centricity 52

ShepHyken

SEPTEMBER 27, 2021

Personalization, customer journey mapping, and surprising customers with the unexpected are just a few of the topics covered in this article. Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns. Download and read this eBook. (And it’s more fun this way, isn’t it?).

Real estate 51

Real estate Customer Service Journey mapping Entertainment 51

ChurnZero

AUGUST 28, 2020

SaaS onboarding makes or breaks your customer retention. Onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. Exactly how do you get customers to embrace your product instead of merely moving (erm, politely pushing) them through the motions and hoping for adoption?

SaaS 59

SaaS Journey mapping Metrics Sales 59

Noble Systems

FEBRUARY 20, 2019

Research conducted by Aberdeen Group shows that companies that have omnichannel CX programs achieve a 91% higher increase in customer retention compared to those without one. Download our ebook to learn what resources and technologies should be on the table for your omnichannel CX program.

Contact Center 75

Contact Center Journey mapping Self service Cloud contact 75

ClientSuccess

DECEMBER 20, 2018

The top five SaaS customer financial metrics are: Revenue Retention Rate (Gross and Net). Customer Retention Rate/Customer Churn Rate. To learn the formulas and definitions from above download our eBook called The Ultimate Guide to Customer Success Metrics. Customer Lifecycle/Journey Mapping.

Journey mapping 49

Journey mapping SaaS Metrics Accountability 49

Comm100

DECEMBER 19, 2017

Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Customer Experience 119

Customer Experience Morale Journey mapping Customer centricity 119