Customer retention eBook Journey mapping 
ShepHyken
SEPTEMBER 27, 2021
Personalization, customer journey mapping, and surprising customers with the unexpected are just a few of the topics covered in this article. Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns. Download and read this eBook. (And it’s more fun this way, isn’t it?).
PeopleMetrics
MAY 30, 2015
Ultimately, the point of customer experience strategy is to be more helpful to our fellow human beings. Customer journeys can be arduous. In practices like customer journey mapping , we imagine customers moving from a state of need to a problem solved.
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Noble Systems
FEBRUARY 20, 2019
Research conducted by Aberdeen Group shows that companies that have omnichannel CX programs achieve a 91% higher increase in customer retention compared to those without one. Download our ebook to learn what resources and technologies should be on the table for your omnichannel CX program.
ClientSuccess
JANUARY 12, 2021
This past year was all about flexibility, pivoting, and delivering value to customers above all else. CSMs truly went above and beyond for their customers to ensure value, as customer retention meant more than ever. Build a thorough customer success journey map for every single customer.
ChurnZero
AUGUST 28, 2020
SaaS onboarding makes or breaks your customer retention. Onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. Exactly how do you get customers to embrace your product instead of merely moving (erm, politely pushing) them through the motions and hoping for adoption?
ClientSuccess
DECEMBER 20, 2018
The top five SaaS customer financial metrics are: Revenue Retention Rate (Gross and Net). Customer Retention Rate/Customer Churn Rate. To learn the formulas and definitions from above download our eBook called The Ultimate Guide to Customer Success Metrics. Customer Lifecycle/Journey Mapping.
Quadient
OCTOBER 1, 2021
The common theme in customer experience trends is acceleration. It reflects not only new demands for digital agility and analytics but also a focus on the implementation of customer journey mapping and other customer-centric tools. Explore the others in our eBook, the State of CX. . Customer Experience.
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