Remove Customer retention Remove Employee engagement Remove Technical Support
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Celebrating the Successes and Achievements of Calabrio Customers

Calabrio

This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. Radial anticipates material savings this year based on reducing repeat calls and hitting customer metric targets. Runner Up – Superior Propane.

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The Power of Recognition: How to Motivate Agents Authentically

Playvox

When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. This, in turn, leads to higher customer retention and increased profitability for the business.

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The Ultimate Guide: How to Build a Customer Experience Department

Lumoa

Customer Support In some cases, the customer support function might be part of the larger customer experience department. It is worth noting that most companies keep customer experience and customer support separated, each one of them reporting to different executives.

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Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

NobelBiz

This leads to faster resolutions, higher customer satisfaction, and increased brand loyalty. Enhanced employee satisfaction: According to cxtoday.com , around 60 percent of contact centers believe the cloud has increased employee engagement and satisfaction in their organization. Let’s see why.

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9 Best Call Center Software Solutions for 2025

Balto

Software Best For Price Range Rating (Out of 5) Balto Conversation Intelligence Custom pricing 4.8 RingCentral Unified communications & omnichannel support $20 $35/user/month 4.5 Calabrio Workforce optimization & quality management Custom pricing 4.3 OttoQA Automated quality assurance Custom pricing 4.4

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork. Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017.

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Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

NobelBiz

This leads to faster resolutions, higher customer satisfaction, and increased brand loyalty. Enhanced employee satisfaction: According to cxtoday.com , around 60 percent of contact centers believe the cloud has increased employee engagement and satisfaction in their organization. Let’s see why.