CSM Magazine

OCTOBER 24, 2024

Automated communication tools help maintain engagement with customers , thereby building loyalty and trust. By gaining insights into customer preferences, businesses can improve their services and increase customer retention rates over time.

Management 52

Management Revenue potential Analytics CRM 52

Cincom

MARCH 6, 2025

While this diversified approach expands reach and revenue potential, it also introduces significant pricing complexities that can impact profitability, brand perception, and customer trust. Additionally, automated workflows reduce the risk of pricing miscalculations, keeping margins intact while maximizing revenue potential.

Automotive 40

Automotive Revenue potential CRM Sales 40

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 108

Technology Customer centricity Enterprise Surveys 108

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 92

Technology Customer centricity Enterprise Surveys 92

ClearAction

APRIL 13, 2023

The gap between what’s promised and what’s received, as seen by customers, is your brand integrity gap. CMOs set expectations for customer acquisition and CCOs assure expectations are delivered for customer retention. Then, evaluate these natural groups’ revenue potential and cost to serve.

Chief Customer Officer 62

Chief Customer Officer Revenue potential Customer retention Engineering 62

SmartKarrot

APRIL 24, 2020

This ‘fine line’ is created by the gap between customer acquisition and customer retention. While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. having a CS team that is more than four years old.

Management 11

Management SaaS Accountability Customer retention 11

Cincom

MARCH 9, 2025

Inference: By accelerating quoting, ensuring accuracy, and enabling self-service, CPQ tools improve customer satisfaction and increase the chances of closing deals. Impact on Sales Higher customer retention with a streamlined experience. Reduced drop-off rates due to instant quoting.

Sales 40

Sales Finance CRM Self service 40