CCNG

OCTOBER 19, 2022

(Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Marketing Metrics, 2010) Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Enghouse Interactive

SEPTEMBER 24, 2021

Greater retention of customers. Over half (52%) of customers say they will leave a business if they experience poor service. Other research suggests that increasing customer retention by just 5% increases a business’s profits by between 25-95%. Making it easy to upsell and cross-sell.

Upselling 53

Upselling Entertainment Feedback Surveys 53

Nicereply

JUNE 19, 2023

You may start by modifying what clients see on your homepage based on the products they’ve previously looked at, and then follow up with: Custom product bundle suggestions. Customized post-purchase advice to boost upsell opportunities. The more personalized the interaction, the more money your customer is willing to spend.

Customer Experience 59

Customer Experience Chatbots Entertainment Customer retention 59

ChurnZero

JUNE 28, 2019

If you are a Tetris player or a Customer Success Manager (CSM), you know that small actions can have huge impacts and yield unexpected results. As a Customer Success professional, you should always be thinking one step ahead. Looking for more entertaining Customer Success content? Customer Success Around the Web.

B2B 49

B2B B2C Entertainment Customer advocacy 49

JivoChat

JUNE 15, 2021

Pricing | Install on your Shopify store : The platform is free to install, with migration costs based on the total number of orders, products, customers, and blog posts. With Shopify’s upsell and cross-selling apps , you don’t need a live customer service rep to boost your sales. Used for: Post-purchase upsells.

Upselling 52

Upselling Analytics Sales Marketing 52

CustomerSuccessBox

FEBRUARY 28, 2022

But if you work out to retain existing ones and achieve a high net retention rate, this keeps away the need to acquire new customers. Because a net retention rate above 100% means you are excelling in receiving repeat purchases, upsells, cross-sells, and expansions. Which is the key customer retention metrics to track?-

SaaS 52

SaaS Best practices Enterprise Customer retention 52

SmartKarrot

AUGUST 13, 2020

Additionally, it explores customer successes and missed opportunities. Most importantly, it benefits the customer. When you give customers a voice, you will almost certainly increase your customer retention rates. Plus, you increase the probability of generating new upselling and cross-selling opportunities.

Customer retention 10

Customer retention Entertainment Feedback Advertising 10