Remove Customer retention Remove Examples Remove Scripts
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How to Make or Break Your Customer Experience

Beyond Philosophy

Let me give you an example. Let’s say your IT system requires getting your email address for every customer to access the details of the account. When you ask the customer for this, they might think, “Why do they need this information? Another example might be an automated call response system that greets incoming calls.

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Customer retention in the telecom industry – new thinking

TechSee

Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

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Live Chat Scripts for Sales and Customer Service

ProProfs Blog

What makes live chat scripts so important for sales and customer service? To realize all the benefits of live chat scripts, you need to understand the importance of chat etiquette for your customers’ experience and satisfaction. Useful Customer Service Scripts Templates And Examples. General Greeting.

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How to Write an After-Call Survey Script

Fonolo

Living through the pandemic has lead customers to need and expect more empathy, and personalization is a small way to offer that. You might have a carefully crafted questionnaire or script for your after-call survey. Introduce surveys by using the customer’s name. Sample After-Call Survey Script.

Scripts 138
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How to Build a Customer Retention Strategy

ProProfs Blog

Do you have a customer retention strategy? Companies focus on customer acquisition strategies, since increasing your customer count is the lifeblood of your business. But, customer acquisition won’t help, if you are unable to retain customers. Understand Customer Retention.

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25 Conflict Resolution Strategies for Customer Service

Callminer

The most successful companies have solutions in place for monitoring customer interactions and analyzing customer sentiment. “Few customers will jump for joy because of a transferred call no matter how you handle it, but it’s better to assure them that the action was taken in their favor in order to solve their current problem.”

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20 Business Leaders Share How Call Centers Can Address Increased Customer Vulnerability

Callminer

More effectively identifying and managing customer vulnerability isn’t just a benefit for consumers, companies that can successfully support vulnerable customers deliver better customer service and improve customer retention and loyalty. You can also inform them of their increased vulnerability.