Calabrio

APRIL 24, 2025

Benefits: Dramatically increases QA efficiency and coverage, eliminates human scoring bias, enables faster agent feedback loops, allows QA teams to focus on strategic coaching, and reduces compliance risk. This identifies coaching opportunities and ensures compliance adherence far more comprehensively than manual methods.

Contact Center 52

Contact Center Customer Experience Coaching Self service 52

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ClearAction

DECEMBER 5, 2023

CX-Inspired Growth We all know the value of human-centered design: Start with a deep understanding of users’ situations before you begin creating something. Adapt quickly from user feedback frequently during development of your plan. Adapt quickly from ongoing feedback loops after you launch it.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

ChurnZero

JANUARY 4, 2019

These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.” More and more, customers are seeking out companies that share their values. ” – Kristen Hayer, Founder & CEO, The Success League.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

Cincom

JANUARY 30, 2025

By linking CPQ with CRM, ERP, and other business systems, businesses can create a seamless quoting process that enhances productivity, accuracy, and customer satisfaction. The result is faster turnaround times, reduced errors, and an overall more efficient sales process, which can significantly boost revenue growth and customer retention.

CRM 52

CRM Morale Sales Strategic Value 52