Customer retention Finance Personalization 
Beyond Philosophy
NOVEMBER 11, 2014
In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.
Help Scout
MAY 12, 2021
In this article, we discuss the role of support teams in retaining customers and show how to combine high-quality, empathetic customer service with a deliberate focus on business growth. What is customer retention and how is it measured? 15 practical ways customer service teams can improve retention.
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GetFeedback
JANUARY 28, 2020
Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. But how do you keep customers from leaving?
Beyond Philosophy
MARCH 31, 2015
As an Umpqua SVP was quoted stating in a recent magazine article: “Finances are challenging enough – why are bank branches formal and intimidating? Umpqua has created that enjoyable experience, making customers comfortable in attractive spaces, and interacting with empowered staff looking to build a meaningful relationship.
Callminer
FEBRUARY 4, 2021
More effectively identifying and managing customer vulnerability isn’t just a benefit for consumers, companies that can successfully support vulnerable customers deliver better customer service and improve customer retention and loyalty. Signs that the person feels distressed or flustered. Andrew Roderick.
TeleDirect
MARCH 15, 2025
Better Brand Representation and Customer Trust Customers prefer speaking to agents who understand regional dialects, cultural norms, and business etiquette. A US-based call center ensures: More authentic and engaging customer interactions. Higher customer retention due to personalized service.
ShepHyken
JULY 13, 2018
This week we feature an article by Christa Heibel about how investing in a personalized customer experience can create life-long customers in the B2B space. – Shep Hyken. If you’ve been habituated to think that the customer experience (CX) is strictly for B2C (business serving customers) verticals, you’re not alone.
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