Calabrio

APRIL 11, 2025

Shadowing live calls helps trainees understand nuances, hear best practices in action, and ask questions in context, while also fostering social learning, a more collaborative culture, and better team morale. Best for: Building team cohesion, sharing practical, on-the-job knowledge, reinforcing learning through teaching others.

Contact Center 52

Contact Center Coaching Call Center Average Handle Time 52

Playvox

MARCH 27, 2023

One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. This approach can make training more engaging and enjoyable, which can lead to better retention and application of the learned skills. This fosters a sense of teamwork and camaraderie among agents.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

Playvox

MARCH 12, 2024

Motivated agents are more likely to be committed to their work, leading to improved productivity, higher quality interactions with customers, and ultimately greater satisfaction for both employees and customers. This, in turn, leads to higher customer retention and increased profitability for the business.

Morale 78

Morale Gamification Contact Center Quality management 78

Interaction Metrics

FEBRUARY 20, 2025

Foster a culture of customer-first thinking by encouraging employees to take ownership of problems and proactively find solutions. This not only boosts customer satisfaction but also enhances employee morale and engagement. Equip staff with the necessary technology to address customer issues efficiently.

Surveys 62

Surveys Benchmark Feedback Metrics 62

Liveops

MARCH 12, 2020

In the realm of customer service, a good learning program is what fuels customer satisfaction, fast response times, high net promoter scores, and customer retention. This laissez-faire approach to education has detrimental effects on employee morale, particularly in the early days of a job. Their top complaint?

Education 62

Education Gamification Construction Morale 62

ProProfs Blog

SEPTEMBER 17, 2021

Sharing customer feedback with your employees is the best way to keep them motivated in their work. When a customer appreciates good work done by your employee, it boosts their morale and encourages them to continue giving good output. Create Career Maps and Long-Term Paths. Source: Prolific Living Inc.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Balto

JANUARY 18, 2025

Its about creating a customer journey that feels personal, professional, and effortless. A well-run call center increases customer retention, drives upsells, and turns unhappy callers into raving fans. Use gamification, leaderboards, and rewards to keep agents motivated and invested. Regularly celebrate winsbig or small.

Best practices 52

Best practices Call Center Metrics Management 52