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It is imperative that reps remain calm and polite in all circumstances to win customers’ trust. By coaching agents to provide the best customer experience, companies can leverage inbound calls to nurture leads, build brand loyalty and increase customerretention. appeared first on.
Types of Inbound Calls: Inbound come in several different flavors, from customer service and tech support, to account management and billing services. Inbound calls can also handle tasks like inboundsales, payment, and order processing, and general inquiries.
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