Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John is consistently helping his clients create a magical customer experience like Disney.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

ProProfs Blog

SEPTEMBER 17, 2021

Make Use of Employee Journey Mapping. Hence, create an employee journey map to improve employee experience on an ongoing basis. According to the Cvent report , highly engaged employees can increase the average customer retention rate by 18%. Create Career Maps and Long-Term Paths.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98