CSM Magazine

OCTOBER 24, 2024

Utilizing software to manage recurring revenue is seen as a strategy to reach this objective. This article delves into the benefits of these software solutions in helping businesses forecast and improve their revenue growth potential. Revenue management software used for recurring income taps into data to predict trends.

Management 52

Management Revenue potential Analytics CRM 52

Education Services Group

JUNE 18, 2018

How do I increase customer retention? Although the answer is multilayered and complex, one of the essential building blocks to answering it includes Customer Success Managers (CSM). A career field that barely existed five or so years ago, CSMs make up ground zero for all CS functions — that includes keeping customers.

Customer retention 45

Customer retention Management outsourcing Best practices 45

Cincom

MARCH 6, 2025

While this diversified approach expands reach and revenue potential, it also introduces significant pricing complexities that can impact profitability, brand perception, and customer trust. This structured approach accelerates deal closure while protecting profitability eliminating rogue discounting that eats into revenue.

Automotive 40

Automotive Revenue potential CRM Sales 40

NobelBiz

NOVEMBER 13, 2023

Customers who enjoy positive interactions are more likely to become repeat buyers, brand advocates, and contribute to a lower churn rate. According to Forbes : 97% of consumers and 98% of contact center managers say customer service interactions impact whether consumers stay loyal to a brand.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

Clarabridge

OCTOBER 27, 2015

But research shows that 45% of organizations actually find it very difficult to tie customer experience investments to business outcomes.*. This does not mean that their customer experience management (CEM) initiatives are failing. Only 28% of CX professionals have a model that ties CX to business results. .”

Revenue potential 75

Revenue potential Customer retention Metrics Customer Experience 75

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. By delivering value to customers, generating business outcomes, and creating loyalty , companies are driving growth through customer retention and expansion, despite the pandemic. .

Technology 108

Technology Customer centricity Enterprise Surveys 108

ClearAction

APRIL 13, 2023

Your Business Development managers may not have considered the bigger picture of success: brand integrity. Marketing and Sales earnestly establish value propositions: what your brand promises customers will receive and what they’ll pay (money, time, etc.). This identifies what I call core-growth customers.

Chief Customer Officer 62

Chief Customer Officer Revenue potential Customer retention Engineering 62