Blueship Call Center

DECEMBER 19, 2024

In retail, order inquiries, returns, and complaints against customers become the back office of outsourced call centers, thus setting up customer retention and satisfaction. Beyond cost-cutting: Strategic value Although one of the main advantages of outsourcing is cost reduction, there are many other advantages as well.

outsourcing 74

outsourcing Call Center Healthcare Education 74

ClearAction

FEBRUARY 27, 2016

As Marketing departments take a bigger role in customer experience management, a more holistic perspective allows your company rise to the top of the field. Supporting the entire customer lifecycle, for example, is a goal that most Marketing organizations still grapple with. Context is the mantra for making something strategic.

Marketing 98

Marketing Strategic Value Metrics Enterprise 98

Calabrio

APRIL 24, 2025

Benefits: Improves self-service containment rates, reduces agent workload for simple/repetitive tasks, offers immediate support anytime, lowers operational costs, and enhances customer convenience. Calabrio’s AI-powered automated quality management analyzes 100% of interactions against your specific, customizable scorecards.

Contact Center 52

Contact Center Customer Experience Coaching Self service 52

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Anytime these customer touches are hassle-free or tailored to the customer, marketers judge their work to be a good customer experience.

Marketing 97

Marketing Customer Experience Chief Customer Officer Calibration 97

Amity

JUNE 11, 2018

If you are a SaaS company looking to invest in Customer Success, one of the most important considerations is the customer per Customer Success Manager (CSM) ratio – the number of customers a CSM can support while still remaining effective. CSMs will have a higher number of customers to support in this band.

Customer retention 91

Customer retention Strategic Value SaaS Sales 91

ClearAction

FEBRUARY 27, 2016

As Marketing departments are taking a bigger role in customer experience management, a more holistic perspective will allow your company rise to the top of the field. Supporting the entire customer lifecycle, for example, is a goal that most Marketing organizations are still grappling with. Customer Retention Begins with Trust.

Marketing 59

Marketing Strategic Value Metrics Enterprise 59

ClearAction

MAY 29, 2016

Marketing, sales, and service are typically most in-touch and in-tune with customers, compared to the other business functional areas. Historically, customer experience management may have been thought of as the Service organization’s domain: dealing with post-purchase questions, returns, and misunderstandings.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67