Calabrio

MARCH 5, 2025

Meanwhile, the AI-powered Trending Topics feature can be used to automatically sort all your conversations into a prioritized list of about 100 of your customers most common concerns. VoC-specific educational initiatives for your business may include VoC workshops with experts, case study analysis, and VoC tools or platform training.

Best practices 40

Best practices Benchmark First call resolution Contact Center 40

CSM Magazine

JANUARY 27, 2025

Run workshops or video tutorials to get them comfortable, and always provide hands-on practice. Communication Skills : Excellent customer service starts with exceptional communication. Encouraging your team to think like problem-solvers not only strengthens customer relationships but also boosts morale.

Customer Service 52

Customer Service Multi-channel support Chatbots CRM 52

Interaction Metrics

FEBRUARY 20, 2025

A well-trained frontline team can turn a negative experience into a positive one, creating opportunities to build stronger customer relationships. Provide workshops and targeted coaching based on NPS insights. Use real customer feedback to tailor training sessions that focus on common pain points and best practices for resolution.

Surveys 62

Surveys Benchmark Feedback Metrics 62

CSM Practice

AUGUST 7, 2020

This session featured VitalSource, a leading education technology solutions provider led by William Chesser, VP for Customer Success, and Shanna Daniel, Manager for Partner Success Teams. The customer journey maps allow customer success managers to feel that they can lead the customer during their journey and become more proactive.

Journey mapping 52

Journey mapping Morale SaaS Education 52

Netomi

JANUARY 5, 2022

He also led the creation and updating of many of Forrester’s customer experience evaluation methodologies and training workshops. For 30 years Fortune 500 leaders have tapped Kate Nasser, The People Skills Coach to create dynamic inspirational leadership, high performance teamwork, and superior customer experiences.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Playvox

MARCH 27, 2023

This could include a combination of classroom training, on-the-job training, learning courses , and workshops. The training should cover a range of topics, such as customer service skills, communication skills, product knowledge, and technical skills. This fosters a sense of teamwork and camaraderie among agents.

Contact Center 84

Contact Center Gamification Coaching Quality management 84

NobelBiz

JUNE 19, 2023

Key Best Practices in Call Center Monitoring Here, we delve into the must-have protocols and best practices for call center monitoring: Regular Training & Coaching: Frequent coaching sessions and workshops ensure your agents stay updated with product knowledge and customer service skills.

Call Center 52

Call Center Coaching Contact Center Metrics 52

TLC Associates

JUNE 20, 2019

Santa needs elves in the workshop and your business needs agents to keep handle times low and satisfaction high. Their morale has an impact on your retention rates and overall quality of customer resolutions. Want the best results from your retail customer service? Overcoming Workforce Shortages. Related Articles.

Customer Service 40

Customer Service Average Handle Time Abandon rate outsourcing 40

SmartKarrot

MAY 18, 2020

Goes without saying, customer retention is an important aspect of the success of any organization. Research claims that 78% of the global business leaders rank customer retention rate as a crucial tool in the upliftment of any given business. This is when the game of customer retention strategies come into play.

Customer retention 10

Customer retention Self service Morale Education 10

ChurnZero

SEPTEMBER 30, 2021

Do a workshop with your team for a few hours. Q: How do you divide responsibilities between a CS leader and a Customer Success Operations Manager? A: The CS leader is definitely responsible for carrying out the mission of the company, the vision, boosting the morale, and keeping a pulse on everything.

Sales 52

Sales Education CRM Metrics 52