SmartKarrot

SEPTEMBER 26, 2022

SaaS organizations are continuously trying to determine how to facilitate rapid and sustainable long-term growth. However, as customer expectations and market trends continue to evolve at exponential rates, generating and converting new prospective customers can be an extremely difficult process. What Is Net Revenue Retention?

SaaS 10

SaaS Upselling Metrics Customer retention 10

SmartKarrot

APRIL 24, 2020

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. This ‘fine line’ is created by the gap between customer acquisition and customer retention. What is Client Success? What is so significant in the job role?

Management 11

Management SaaS Accountability Customer retention 11

SmartKarrot

MARCH 31, 2021

The end goal of revenue operations is to improve efficiency of the revenue team, optimize the revenue process, improve revenue performance, and increase revenue growth. RevOps is a fast-growing job in the SaaS space. It helps increase revenue potential and ensures alignment is active between streams.

Upselling 10

Upselling Best practices SaaS Revenue potential 10

Cincom

JANUARY 30, 2025

An efficient billing process is not just a backend function; it is a strategic enabler for business success and customer retention across various sectors. Steps in the Billing Process Step 1: Gathering Customer Information Collect accurate customer data, including name, addresses, contact details, and payment preferences.

CRM 40

CRM Banking Healthcare SaaS 40