SmartKarrot

SEPTEMBER 26, 2022

Prioritizing expansion revenue can be one of the most effective and efficient methods to transform your business’s productivity and profitability in the long run. The two primary catalysts of expansion revenue include: Upselling- This typically involves introducing existing customers to more expansive plans and product upgrades.

SaaS 10

SaaS Upselling Metrics Customer retention 10

JivoChat

APRIL 13, 2021

Implementing customer service automation reduces administrative tasks for your customer service reps, allowing them to focus on relationship-building and other high-level tasks that improve customer retention and the user experience. Advantages Of Automating Customer Service. Minimizes customer friction.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

SmartKarrot

MARCH 31, 2021

In an ideal RevOps workflow, customer marketing is the core. The RevOps cycle is based on engaging with customers frequently and upselling to them. It helps increase revenue potential and ensures alignment is active between streams. RevOps and Customer Experiences. Bottom Line.

Upselling 10

Upselling Best practices SaaS Revenue potential 10

SmartKarrot

APRIL 24, 2020

This ‘fine line’ is created by the gap between customer acquisition and customer retention. While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. The goal of an account manager is solely to get renewals, cross-sells, and upsells.

Management 11

Management SaaS Accountability Customer retention 11

Comm100

FEBRUARY 5, 2018

When pooled together, this information makes up a database of all the transactional, navigational, and support-based contact that a customer has had with a business, effectively summarizing that customer’s relationship with the company. It also gives companies the opportunity to upsell products, and convert leads.

CRM 50

CRM Marketing Multichannel Self service 50