ClearAction

MAY 29, 2016

How Executives Think of Customer Experience. Executives tend to think of customer experiences as something happening at the periphery of the company. Marketing, sales, and service are typically most in-touch and in-tune with customers, compared to the other business functional areas.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

Amity

JULY 22, 2016

Experience shows that we often overestimate the time customers can afford to spend on a platform and underestimate the complexity of deployment and operations in the customer’s environment. First, start by examining how sales has prioritized and segmented customers. You might be able align with their strategy.

Customer retention 57

Customer retention Strategic Value SaaS Sales 57

ChurnZero

JANUARY 4, 2019

Articulates clearly what the customer needs to do to onboard and adopt your service for success. Begins in pre-sales to help ensure success factors are established during the sales process. More and more, customers are seeking out companies that share their values. Wallstreet will pay attention to Customer Success.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

ClearAction

DECEMBER 5, 2023

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. Our customer relationships were strengthened, with greater immunity from competitors’ offers.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

ChurnZero

JANUARY 4, 2019

Articulates clearly what the customer needs to do to onboard and adopt your service for success. Begins in pre-sales to help ensure success factors are established during the sales process. More and more, customers are seeking out companies that share their values. Wallstreet will pay attention to Customer Success.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

Education Services Group

JULY 7, 2020

Many companies are taking a learn as they go approach, testing the waters of charging customers for CS resources a little bit here, a little bit over there. A few standouts are diving into monetization headfirst, reorganizing their entire post-sales ecosystem around fee-based CS services.

Benchmark 52

Benchmark Best practices Strategic Value Surveys 52

SmartKarrot

MARCH 13, 2023

To guarantee that each customer’s use of the software solution closely reflects its business case and business plan, establish a trusted advisor relationship with health system executives, clinical leaders, and other champions. Find chances to deepen the connection and produce leads for the sales team.

Strategic Value 19

Strategic Value Accountability Self service Customer retention 19

Cincom

JANUARY 30, 2025

Quoting in a business context refers to the process of providing potential customers with a detailed and accurate estimate of costs for a product or service. It serves as a crucial step in the sales cycle, bridging the gap between initial inquiries and finalized deals.

CRM 52

CRM Morale Sales Strategic Value 52