Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Amity

JULY 18, 2016

You’ve probably read your fair share of information online about Customer Success. Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. Customer Growth & Expansion.

SaaS 48

SaaS Metrics Accountability Technical Support 48

Education Services Group

MAY 13, 2020

Revenue is a hot topic in the CS world, so I sat down with Mark Stoddard, VP of Sales and Marketing at ClientSuccess, to discuss the ins and outs of tying revenue to Customer Success. Here are some of the key takeaways from our webinar. The evolution of CSMS: A tale of two backgrounds.

SaaS 52

SaaS Customer advocacy Sales Technical Support 52

SmartKarrot

FEBRUARY 15, 2022

You need to retain customers, and the best way to do that is with winning customer success strategies. A key aspect of customer retention and customer success is ensuring you get customer loyalty. Customer marketing is vital to enhance customer experience. Pain Points of Paid Customers.

SaaS 10

SaaS Education Upselling Technical Support 10

NobelBiz

MARCH 23, 2022

Check our webinar session for contact center decision-makers who are exploring the implementation of omnichannel technology in their organizations. Here are some data and metrics to consider when estimating your revenue: Lifetime Client Value: That is to say, calculate the average length of time your customers remain loyal to you.

contact center solutions 52

contact center solutions Contact Center voip call center software 52

SmartKarrot

NOVEMBER 23, 2020

Apply here: [link] Role: Customer Success Manager Location: London, GB, United Kingdom Organization: Cision As a Customer Success Manager, you will be accountable for the overall customer health and experience of a portfolio of customers, which may be subject to changes in client profiles and sizes over time.

Technical Support 10

Technical Support Accountability Upselling Feedback 10

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Irit Eizips – Chief Customer Officer & CEO, CSM Practice. Register Now. Amanda Binns. Emilie Chell.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Contact Center Technical Support 64

Pointillist

AUGUST 18, 2021

Part of the story, I’d love to say, is the fact that we’re not looking at the measures and the changes in customer behavior that we’re after, where you can actually tie results to that. Great, you can bring on all these customers because you have some sparkling marketing, but are you actually keeping them?

Education 40

Education Metrics Marketing Journey mapping 40