JustCall

APRIL 3, 2023

Client success is not just about solving the customer’s problems but also providing proactive support to help them get the most value from your product/service. According to data, “increasing customer retention rates by 5% increases profits by 25% to 95%.” ” The math and learning are simple.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Totango

JANUARY 4, 2019

Customer expectations and demands on enterprises have never been so high, or so personal—especially for SaaS companies who are at the forefront of both the modern wave of technology and the new customer-centricity business model. To acknowledge that customers want better service isn’t enough.

Customer centricity 79

Customer centricity SaaS Marketing Enterprise 79

CustomerSuccessBox

SEPTEMBER 2, 2021

Also, the time duration for which the person remains your customer and how much revenue you generate from them is different for different businesses. Rate of customer retention: The percentage of customers who renew their plans with you. You can: Leverage Referrals Host Webinars Create Podcast Start GuestBlogging.

SaaS 52

SaaS Metrics Advertising Sales 52

Influitive

OCTOBER 30, 2015

With the martech universe expanding rapidly , many marketers are beginning to fear that an overwhelming amount of technology and automation is causing them to lose touch with their customers—at a time when engagement is more important than ever. Use technology to connect directly with your customers and listen to their needs.

Marketing 79

Marketing B2B B2C Upselling 79

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. That’s where customer retention comes in.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

JivoChat

APRIL 8, 2021

The more you can facilitate a smooth customer journey and enjoyable experience, the more likely it is people will complete purchases—and return for more. Increase Customer Retention. Here’s something to think about: Customer retention is five times cheaper than acquisition. Video webinars. Group live chat.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

ChurnZero

OCTOBER 25, 2019

Increasingly, Customer Success teams talk about helping customers successfully achieve their desired business outcomes, yet they do very little during onboarding to help customers achieve the results they require. Instead, many onboarding efforts are ineffective and often are narrowly focused on the technology itself.

Chief Customer Officer 49

Chief Customer Officer SaaS Customer advocacy Technology 49

SmartKarrot

APRIL 28, 2021

Continually engage internally and cross-functionally to learn about new business applications, positioning the REEF brand and upselling new opportunities to clients. Apply here: [link] Role: Customer Success Director Location: England, United Kingdom Organization: HappyOrNot As a Customer Success Director, you will drive customer retention.

Real estate 10

Real estate Upselling Customer retention Accountability 10

SmartKarrot

JUNE 25, 2021

Apply here: [link] Role: Enterprise Customer Success Manager (UK&I) Location: London, England, United Kingdom Organization: Miro As an Enterprise Customer Success Manager, you will manage a portfolio of roughly 75 Enterprise customers. Maximize customer retention metrics. Apply here: [link].

Enterprise 10

Enterprise Upselling Best practices Customer retention 10

SmartKarrot

JANUARY 20, 2021

Monitor the adoption rates WhiteSource customers; help align customer use cases with their business objectives. Maintain strong customer retention rates aligned with corporate goals and execute license renewal business opportunities. Pro-actively look for opportunities to upsell Tyro banking products within a portfolio.

Banking 10

Banking Best practices Engineering Upselling 10

SmartKarrot

MARCH 2, 2022

HubSpot offers exclusive content in form of ebooks, webinars, etc, in exchange for contact information. It drives user engagement, boosts conversions, and improves customer retention. Through its emails, the platform offers insights into its customer’s behavior tools to boost conversions, engagement, and retention.

SaaS 12

SaaS Marketing Upselling Engineering 12

SmartKarrot

NOVEMBER 23, 2020

Apply here: [link] Role: Customer Success Manager Location: London, GB, United Kingdom Organization: Cision As a Customer Success Manager, you will be accountable for the overall customer health and experience of a portfolio of customers, which may be subject to changes in client profiles and sizes over time.

Technical Support 10

Technical Support Accountability Upselling Feedback 10

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Customer satisfaction and feedback surveys. Upsell purchases. Examples include: Search engine queries and ads.

SaaS 106

SaaS Journey mapping B2B Feedback 106

SmartKarrot

JUNE 30, 2021

Simplifying customer experience Ensuring customers are engaged and interested in the product Training customers effectively and efficiently Tracking and analyzing product adoption Helping customers who are not technologically abled. This customer data can be the base of your campaigns and communications.

SaaS 10

SaaS Upselling Metrics Advertising 10

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new. Great question.

Coaching 0

Coaching Engineering Upselling Marketing 0

Amity

FEBRUARY 2, 2016

We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years. The Reason Why More Companies Are Using Customer Success Teams to Ensure Customer Lifetime Value. • Webinars. Strong adoption leads to very strong growth.

SaaS 80

SaaS Education Customer retention Sales 80

NobelBiz

MARCH 23, 2022

You are aware that technology will be critical in 2022 and beyond for the industry. And that without a good review of your contact center technology, your company will not be able to grow. But how much does your technology add to your company’s revenue? How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

JivoChat

JUNE 1, 2021

A good example is to hold an online webinar, which is a touchpoint that allows you to present your offer to prospects, and potentially generate leads or sales. Not every touchpoint will be “direct” (where the customer interacts with a representative of your company, your website, or your advertising). Network referrals.

CRM 52

CRM Advertising Chatbots Surveys 52

Netomi

FEBRUARY 28, 2022

Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Crypto is not just a technology, it’s a movement. We believe that crypto can play an important role in the development of Latin America as interest in blockchain and innovative technologies proliferates throughout the region.” .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

CustomerSuccessBox

NOVEMBER 24, 2021

This will improve customer satisfaction, thereby, boost customer retention. Relevant content can include various resources like blog posts, videos, case studies, podcasts, webinars, etc. Build Community for your customers. Building one lets them interact with your other customers.

Upselling 52

Upselling Feedback Customer advocacy B2B 52