TeleDirect

FEBRUARY 3, 2025

10 Tips for Delivering Exceptional Customer Service in Call Centers Providing high-quality customer service is the foundation of a successful call center. 10 Tips for Delivering Exceptional Customer Service in Call Centers will help agents improve interactions, boost customer satisfaction, and enhance brand loyalty.

Call Center 62

Call Center Customer Service First call resolution outsourcing 62

TechSee

APRIL 3, 2018

It is well known that the acquisition costs of converting new customers far outweigh the cost of maintaining current customers, further motivating companies to find and implement innovative customer retention strategies. Technology – key to successful customer retention strategies.

Customer retention 141

Customer retention Technology Analytics Technical Support 141

GetFeedback

JANUARY 28, 2020

Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. But how do you keep customers from leaving?

Customer retention 128

Customer retention Education Brand ambassadors Marketing 128

ShepHyken

OCTOBER 4, 2021

Each week I read many customer service and customer experience articles from various resources. 7 Techniques That Are Key to Customer Retention Today by John Hall. Magazine) It’s a business axiom that holding on to existing customers is more lucrative than acquiring new ones.

Customer Service 254

Customer Service Customer retention Marketing Customer Experience 254

delighted

MARCH 23, 2021

By emphasizing customer retention as a key performance indicator (KPI) for your business, you can ensure your priorities are in the right place. What’s your customer retention rate? Before you can focus on improving customer retention, you must benchmark how you’re currently doing in this department.

Customer retention 116

Customer retention Feedback Surveys Benchmark 116

Win the Customer

OCTOBER 6, 2020

Writing customer service emails that feature a personal touch go a long way towards building a strong relationship with those customers. Robotic, bland and sterile emails distance customers from your brand and could ultimately lead them to look elsewhere for the services you provide. 1) Say My Name, Say My Name.

Personalization 173

Personalization Customer Service Customer retention Feedback 173

ProProfs Blog

FEBRUARY 22, 2019

A Forrester report highlights increasing customer retention by 5% can increase profits by up to 95%. Loyal customers spend about 30% more with brands than new customers. An investment to increase retention by 5% is surely a worthy business investment. Simple formula: Customer Retention = Engagement + Investment.

Customer retention 123

Customer retention Airlines B2B CRM 123

ShepHyken

AUGUST 10, 2020

How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty.

Customer Service 235

Customer Service Customer retention Customer centricity Education 235

ShepHyken

OCTOBER 8, 2018

Customer Retention Metrics Part 2: How to Keep Loyal Customers Happy and Optimize Post-Purchase Measurements b y Alan Finlay. Relay) Improving customer retention requires looking at the customer lifecycle as a whole and searching for ways to optimize each stage. Top Five Bonus.

Customer Service 224

Customer Service Customer retention Call Center Metrics 224

ShepHyken

SEPTEMBER 30, 2019

What is Customer Engagement: Strategy, Examples, and Tips by Brayn Wills. CustomerThink) Actively engaged customers spend more money, participate in branding initiatives, and often become your company’s best brand advocates. How To Boost Customer Retention Effectively Using Video by Koushik Marka.

Customer Service 46

Customer Service Customer retention Metrics Consulting 46

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. That’s where customer retention comes in.

Customer retention 125

Customer retention Feedback Surveys Metrics 125

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Customer retention 106

Customer retention Upselling CRM SaaS 106

ShepHyken

NOVEMBER 2, 2022

An important goal of a good customer experience is to make the customer feel special. I was reading an article about customer retention, and it prompted me to start a list of ways to make customers feel special, want to come back, and even want to share their experience with friends, family, and colleagues.

Education 331

Education Personalization Customer retention Sales 331

ShepHyken

APRIL 26, 2021

One of the main points is that customer service is becoming the face of a brand. Once you adopt that mindset, you’ll see how some of the best marketing, customer retention, and more come from your customer service and support. Six Tips To Optimize Your Customer Service For First Touch Resolution by Logan Rush.

Customer Service 351

Customer Service First call resolution Contact Center Best practices 351

CSM Magazine

OCTOBER 21, 2024

A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty. In this blog post, we will explore some essential tips for delivering the best customer experience that can help your business thrive.

Customer Experience 52

Customer Experience Customer centricity Feedback Surveys 52

ShepHyken

MARCH 15, 2021

(Entrepreneur) Each and every company is, of course, different, but there are some essential ingredients that, if executed well, combine to create a level of service that customers will truly love. How to Calculate Your Customer Retention Rate by Max Freedman. My Comment: We all want repeat customers.

Customer Service 260

Customer Service Customer retention Customer Experience Technology 260

ShepHyken

MAY 17, 2021

How to handle customer complaints? 6 tips you must know by Alibaba.com. Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. The sixth tip, which features specific verbiage to use, is very tactical.

Customer Service 213

Customer Service Customer retention Marketing Sales 213

ShepHyken

DECEMBER 9, 2022

So how can you make sure that your customer journey is aligned with your brand expectations? We explore these questions and offer some tips on how to improve your customer journey. . What do customers expect from contact centers? . Reduced customer churn . Increased customer satisfaction .

Sales 314

Sales CRM Contact Center Customer retention 314

ShepHyken

JANUARY 16, 2017

4 Ways to Increase Customer Loyalty Now and for the Long Haul by Heike Young. Salesforce) Lasting businesses are built on customer retention. So the margin for error for crafting long-term customer relationships is razor-thin. 5 Customer Retention Marketing Tips with an Artificial Intelligence Twist by Tara Thomas.

Customer Service 224

Customer Service Customer retention B2C Contact Center 224

Return Customer

MARCH 8, 2023

All too many companies spend much of their energy and budgets on customer acquisition without investing sufficiently in customer retention. Now that you have customers, can you keep them? These tips might help you to do just that! Help Customers to Succeed Why do customers support your business?

Customer retention 67

Customer retention Marketing Customer Support Customer Service 67

AnswerConnect

NOVEMBER 13, 2024

Discover how to use the power of empathy in your customer service. Build trust and improve customer retention with empathetic customer service experiences. The post How to unlock the power of empathy to improve customer retention appeared first on AnswerConnect Blog.

Customer retention 98

Customer retention Customer Service Answering services 98

ClientSuccess

NOVEMBER 2, 2022

While multiple factors drive customer retention (including product value and internal customer issues, which a CSM will have little control over), customer success managers can strategically focus their efforts, conversations, and recommendations for customers to help guide them toward long-term, mutually beneficial partnerships.

Customer retention 70

Customer retention Upselling SaaS Accountability 70

Totango

JANUARY 26, 2021

Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention? Being aware when customers are undergoing personnel changes.

Customer retention 94

Customer retention Sales Marketing Big data 94

ShepHyken

JUNE 13, 2016

My Comment: Twitter has become an important customer service channel. This excellent article is filled with ideas and tips to help any business understand how to use Twitter as a way to interact with customers for complaints, praise and any other customer comments.

Customer Service 208

Customer Service Upselling Customer retention B2C 208

ShepHyken

FEBRUARY 10, 2020

My Comment: Customer experience and marketing are very much connected. This short article and infographic has ten marketing tips that cross over to the CX world. Bigfoot Customer Service. 5 ways to increase customer retention in 2020 by Michael Barnard. My Comment: How do you increase customer retention?

Customer Service 212

Customer Service B2B Customer retention B2C 212

ShepHyken

JUNE 30, 2024

Eliminate Inconveniences For Your Customers With These 5 Tips by Brittany Hodak (Brittany Hodak) When it comes to creating an exceptional customer experience, businesses often focus on the big gestures – impressive loyalty programs, flashy gifts, and over-the-top service at one or two big moments.

Customer Service 206

Customer Service Customer retention Morale Customer Experience 206

ShepHyken

SEPTEMBER 26, 2022

Eight Tried-And-True Tips For Creating Effective Customer Retention Emails by Forbes Councils Member. Forbes) In marketing, attracting new customers is only one half of the equation; businesses must also focus on how to keep those customers once they earn them. The Customer is King – So Treat Him That Way!

Customer Service 174

Customer Service Customer retention Analytics Surveys 174

ShepHyken

MAY 12, 2019

Or, maybe a better question is: When should chat-bots replace humans for customer support? Seven Tips For Successful Customer Loyalty Programs In 2019 by Sallie Burnett. My Comment: My belief is that many customer loyalty programs are actually marketing programs. (CEO

Customer Service 241

Customer Service Chatbots Customer retention Marketing 241

ShepHyken

SEPTEMBER 4, 2023

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. Finally, he presents the concept of “customer Service as an Experience.” 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc.

Customer Service 174

Customer Service Customer retention SaaS Best practices 174

Quiq

MARCH 31, 2022

Marketing and sales consistently combine their efforts to attain the most customers at the lowest price. But few businesses dedicate as many resources to customer retention. Keeping customers happy and continuing to buy from your e-commerce business deserves (and often requires) as many resources.

Customer retention 77

Customer retention Metrics Personalization Benchmark 77

Integrity Solutions

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation. A 5-step roadmap to get you started.

Customer retention 86

Customer retention Employee engagement Customer centricity Metrics 86

ShepHyken

APRIL 18, 2017

Further to the point, any company that decides they want to obsess over their customers has an opportunity to not just have a transaction, but to build a relationship. At the end of the day, all things being equal, what tips the scale in that company’s favor, is the relationship. Amy stressed the importance of customer retention.

Customer retention 187

Customer retention Education Analytics Marketing 187

ShepHyken

DECEMBER 3, 2018

These four strategies will help you negotiate with even the most unreasonable customer. My Comment: While this article’s title claims to focus on the retail industry, the four tips in this article could apply to any industry. Here are four reminders of what to do with that angry and upset customer. by Manish Nepal .

Customer Service 261

Customer Service Airlines Customer retention Customer Experience 261

ShepHyken

MAY 1, 2023

How Brands Can Optimize Their Customer Retention Strategy by The Drum (The Drum) How do brands play the loyalty long-game more effectively at a time when customer retention is more important than ever? It’s one thing to get the customer to come back. Does this really work?

Customer Service 34

Customer Service Customer retention Education Surveys 34

ShepHyken

JUNE 11, 2018

My Comment: I’ve always believed that customer retention is about repeat business, which is transactional. Finding ways to bring them together, either as a group of valued customers or to rally around a cause, creates a connection that drives loyalty. Here are three tips to help you do exactly that.

Customer Service 199

Customer Service Customer retention Customer Experience 199

ShepHyken

MARCH 13, 2017

(Forbes) Since millennials love to get customer support via social media, they’re also more likely to want to offer it to their customers when they’re the company founders. If you’re a millennial founder, here are some tips to help you and your team offer witty and effective customer support on social media.

Customer Service 230

Customer Service Best practices Customer retention Customer Support 230

ChurnZero

NOVEMBER 9, 2021

6 Tips to Improve Customer Onboarding. The proper upkeep and continual improvement of a customer onboarding process are essential to maintain its value over time. When you’re ready to improve customer onboarding , then follow our six tips to enhance the most influential phase of your customer’s journey.

Customer retention 98

Customer retention Feedback Benchmark SaaS 98