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Amazing Business Radio: Philipp Wolf

ShepHyken

It happens when a company uses the information that they have to proactively reach out to customers who are having a problem or are not utilizing features of the product that are most helpful to them. – Customer service is not a department. – Delivering proactive customer service is profitable. It is a philosophy.

SaaS 374
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5 Top Customer Service Articles For the Week of June 12, 2016

ShepHyken

Jack Plantin uses the words “Expert,” “Aggressor,” “Con Artist” and “Turtle” to describe four styles of difficult customers and then shares how to handle them. The Top 8 Customer Experience Trends in 2016 (Infographic) by David Younger. This is a trick question.

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Improving Insurance Customer Retention: The Role of Contact Center Software

Hodusoft

Insurance Customer Retention with Contact Center Software For contemporary insurance companies, acquiring more policyholders is not good enough. In such a scenario, customer retention (or retention of policyholders, if you will) is the only recourse. Why Customer Retention is Critical in Insurance?

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How to Calculate and Improve Your Customer Retention Rate

Totango

Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. To retain customers, companies must make the customer experience better and ensure customers never stop seeing value from their product or service.

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Guide to Keeping Your Customers: 24 Customer Retention Strategies

Nicereply

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. That’s where customer retention comes in.

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Guide To Call Center Sentiment Analysis

ROI CX Solutions

Key Takeaways Sentiment analysis uses AI, natural language processing (NLP), and machine learning (ML) to interpret customer emotions in real time across communication channels like calls, emails, and chats, helping businesses respond more effectively. Are there trends in customer satisfaction over time?

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6 SaaS Customer Retention Best Practices

Totango

In customer retention, every engagement counts. Rather, customer retention for SaaS enterprises is a result of the customer experience. It is an outcome based on an emotional reaction and connection to the performance of a supplier and the value a customer experiences through using that enterprise’s product.