24-7 InTouch

JULY 11, 2024

Building a loyal customer base requires a thorough understanding of the customer life cycle, from acquisition and engagement to upselling and retention. Brands that have a comprehensive grasp of their customer journey are more successful in fostering loyalty.

Upselling 59

Upselling Marketing Customer Experience Customer retention 59

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Benchmark 80

Benchmark Upselling Education Best practices 80

Totango

AUGUST 23, 2022

Providing tutorial tips to answer customer questions and encourage greater product adoption. Delivering customer support. Resolving customer escalations or problems. Administering customer satisfaction surveys. Reminding customers to renew subscriptions. Making upsell offers. White papers.

B2B 122

B2B Journey mapping SaaS Upselling 122

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. Customer retention is vital, and poor call centers do not retain customers.

Call Center 182

Call Center Analytics First call resolution Metrics 182

Fonolo

AUGUST 15, 2018

This is why any type of selling — cross-selling or upselling — beyond what the female customer has specifically requested needs to be quick, efficiently executed, and easy. With female customers, you may have some extra time and leeway to introduce them to more options. What’s Inside: Tracking Customer Engagement.

Customer Service 69

Customer Service Contact Center Upselling Wait times 69

Education Services Group

MAY 11, 2018

If you’ve been following our white papers, you know we believe most companies follow the 80/20 Rule. In short, it’s the idea that most CS teams focus on their biggest customers, typically because of limited resources. Strain on other organizational resources when customers seek out absentee help to fulfill their needs.

Journey mapping 40

Journey mapping Best practices Upselling SaaS 40

Education Services Group

MAY 25, 2018

Simply put: CS helps customers have the very best product experience possible. Unlocking a proverbial holy grail of enhanced product adoption, increased renewals, thriving upsells and product advocacy requires collaboration with other business units, especially Education Services (ES). But CS organizations can’t do it alone.

Education 45

Education Journey mapping outsourcing Upselling 45