Customer Service Related Topics 
ShepHyken
DECEMBER 17, 2024
So, I have a gift for you: the five easiest customer service tactics that anyone and everyone can do and they wont cost a thing! I was recently asked in an interview, What are the easiest and least expensive customer service or experience tactics a company can implement? Not just customers.
ShepHyken
MARCH 11, 2025
With all the talk of AI, ChatGPT and more, Im often asked when interviewed, Whats changed in customer service? For thousands of years actually about 3,775 years when customers have had a problem or question, they have contacted the company they are doing business with and hoped that it would be resolved to their satisfaction.
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ShepHyken
DECEMBER 31, 2024
A proactive approach in customer service means anticipating problems before they arise and addressing potential issues that customers may face. Quotes: “An upset consumer (leaving a negative review) wants other customers not to suffer the same fate.
ShepHyken
FEBRUARY 18, 2025
He shared an amazing answer: The enemy of customer service is pride. If youve been following my work, you know one of my favorite concepts is The Customer Is NOT Always Right ! If youve been following my work, you know one of my favorite concepts is The Customer Is NOT Always Right ! Can you see the conflict?
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Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. In this eBook, we give an introduction to how customer service leaders are using AI to improve their customer experience. But many contact centers have yet to implement AI.
ShepHyken
FEBRUARY 12, 2025
AI is reshaping customer service and customer experience faster than we could ever imagine. Don’t fall into the trap of thinking AI can replace your customer service team. If customers are frustrated with certain AI responses, fix them quickly. But some are getting it wrong.
ShepHyken
OCTOBER 22, 2024
In the customer service world, we’re contacted by customers who have questions and problems. is an opportunity for a positive customer service conversation right from the start. Here are three ideas: Yes and No – If you’ve been in sales, you may have been taught that the goal is to get the customer to say yes.
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Innovation Insight: Coaching Tech to Boost Customer Service Performance" from Gartner shows practical ways to turn this around. In the research, Gartner found that “customer service and support supervisors, who are responsible for coaching, often lack availability and only spend an average of 30% of their time on it.”
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Faster response times mean happier customers Are your customers on hold too long? Our latest report reveals how companies are affected by wait times and the impact on customer satisfaction. Nearly half of consumers find hold times unacceptable, and a quarter will leave your brand because of it.
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What does customer service excellence look like in 2024? According to our report with insights from CX expert Shep Hyken, customer expectations are at an all-time high, and there’s a bigger shift toward self-service and leveraging AI capabilities.
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Addressing Labor Challenges: Understand how AI Agents bridge the gap caused by labor shortages, reduce churn, and manage service requests efficiently. This leads to enhanced agent productivity and overall customer satisfaction. Download the eBook now and start transforming your customer service with AI Agents for your Business!
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Elevate your contact center with our insights and practical recommendations, paving the way for reduced turnover, improved morale, and superior customer service. Our guide doesn't stop at diagnosis; it offers actionable strategies and tools to address these issues head-on. This is your roadmap to a more effective, fulfilling workplace.
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Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service. Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership
Nobelbiz Guide: 7 KPIs For Excellent Customer Service
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New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. JUST RELEASED! Soft skills training stands out as a priority area of investment and/or improvement.
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