CSM Magazine

JANUARY 28, 2025

Companies vested in customer success turn to education as a way to engage their audience. By sharing their expertise, they empower customers to make the most of their purchase, maximizing results and minimizing regrets. How Does Customer Education Work? How Can Customer Education Benefit Your Business?

Education 52

Education Upselling SaaS Self service 52

ShepHyken

JUNE 17, 2016

This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. I agree that every employee should go through customer service training, and it should be ongoing. Shep Hyken. Positivity.

Customer Service 209

Customer Service Education Customer Support Management 209

ShepHyken

AUGUST 10, 2020

Each week I read a number of customer service and customer experience articles from various resources. How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. My Comment: Let’s start this week with a list of customer retention strategies. Customers love to feel in control.

Customer Service 235

Customer Service Customer retention Customer centricity Education 235

CCNG

JANUARY 11, 2023

With some of the frustration I’m hearing, you might assume that customer service is taking a hit – particularly when there are daily reports of inflation, an oncoming recession, and the need to cut costs constantly. These same companies found themselves having slow growth and customer service and customer retention issues.

Customer Service 195

Customer Service CCNG Education Self service 195

ShepHyken

SEPTEMBER 20, 2016

Shai Berger on Improving Customer Support. Shep Hyken speaks with leader, innovator, call center educator, and co-founder and CEO of Fonolo , Shai Berger about improving customer support. Do you want to provide a better customer support experience?

Education 0

Education Call Center Customer Support Customer Service 0

Callminer

JULY 30, 2020

No company wants to receive complaints about bad customer service, but even companies that strive to create exceptional customer service will occasionally disappoint a customer. Still, responding to complaints about bad customer service can be difficult, even for your best call center agents.

Call Center 265

Call Center Customer Service Scripts Coaching 265

CSM Magazine

FEBRUARY 6, 2025

A customer service roadmap is a strategic plan that outlines the goals, processes, and milestones needed to offer exceptional customer support. Why Do You Need a Customer Service Roadmap? 6 Key Steps to Building a Customer Service Roadmap 1. Start by defining your customer service philosophy.

Customer Service 83

Customer Service Journey mapping Wait times Self service 83

Customer Service Life

OCTOBER 13, 2020

It’s a fairly simple set of criteria and I believe that if our customer support team consistently does these things, our company will earn high customer satisfaction marks from our customers. I was about 12 years into a career in customer service, still trying to figure out what my career would be.

Accountability 185

Accountability Customer Service Coaching Contact Center 185

Help Scout

JULY 15, 2021

When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.

Education 116

Education Customer Service outsourcing Self service 116

CSM Magazine

MARCH 5, 2025

Smart support team training needs a plan, fresh ideas, and a solid business background. For professionals aspiring to lead customer support departments, such as Customer Service Managers or Directors, business educationincluding programs like MBAs, BSc in Management (BIM), and Master in Management (MIM)plays a crucial role.

Education 52

Education First call resolution Customer Support Employee engagement 52

CSM Magazine

DECEMBER 10, 2024

As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies. Effective customer support helps build trust, ensure smooth transactions, and foster customer loyalty, making it a key differentiator in the crowded marketplace.

Customer Service 52

Customer Service Self service Chatbots Morale 52

ShepHyken

JUNE 10, 2016

I agree that the hospitality industry seems to be the perfect place to find excellent examples of good (and bad) business practices as well as examples of customer service. It was roughly about three years ago when I started developing Bornevia, a customer service help desk software, along with my team. Shep Hyken.

Best practices 204

Best practices Customer Service SaaS Education 204

ShepHyken

AUGUST 30, 2021

Each week I read many customer service and customer experience articles from various resources. 10 Companies That Are Moving The Needle in Customer Experience by Comparably. 9 Customer Service Phrases That Should Be Retired Immediately by Geoffrey James. America’s Great Service Crisis by Shelley E.

Customer Service 43

Customer Service B2B Benchmark Personalization 43

Blueship Call Center

FEBRUARY 10, 2025

India, with its vast pool of skilled professionals and cost-effective solutions, has emerged as a global leader in providing top-tier 24/7 customer support. This blog post will explore ten industries that significantly benefit from leveraging 24/7 customer support in India , highlighting only the positive aspects.

Customer Support 45

Customer Support Healthcare Banking Customer Care 45

CSM Magazine

MARCH 28, 2025

With blockchain technology transforming digital services, Solana is emerging as a new infrastructure for supporting scalable and fast services. While blockchain has consistently been growing, Solana price analysis shows throughout time; its the practical use of this blockchain that aids customer service managers the most.

Customer Service 52

Customer Service Education CRM Healthcare 52

JivoChat

MARCH 12, 2023

Running an international education business is a complex task that challenges you on so many different levels. The ultimate goal is clear- attract new students constantly and make sure they’re happy with your service. That includes customer support. Your customer support system is powering your entire business.

Education 75

Education Customer Support Customer retention Self service 75

Customer Service Life

JULY 23, 2021

It got me thinking about customer service and how, when working with customers, we may not always know what will happen and we need to be ready for anything. What is in my Customer Service “Oh Sh*t Kit” may be different than yours, and that’s great. Ongoing education. A recovery plan.

Customer Service 134

Customer Service Education Feedback Best practices 134

CSM Magazine

FEBRUARY 5, 2025

For start-ups, where the reputation of your brand is still being built, providing excellent customer service can create lasting impressions and loyal customers. When its time to hire and train your first customer support representative (CSR), the process might feel overwhelming.

Customer Support 52

Customer Support Customer centricity Construction Morale 52

Peter Lavers

DECEMBER 8, 2017

They continuously invest a large amount in improving customer service by training employees. It’s not always about the knowledge and education – sometimes, it’s more about team building and motivation training. My next blog will consider four more ways to Refresh Your Support Teams’ Customer Service Training.

Customer Service 171

Customer Service Education Customer Support Personalization 171

Blueship Call Center

JANUARY 8, 2025

In the competitive environment of global commerce, customer support functions as a pivotal touchpoint between businesses and their customers. Many businesses worldwide are turning to Call Center Services in India to manage their customer support needs effectively.

Call Center 40

Call Center Customer Support Technical Support Education 40

CSM Magazine

NOVEMBER 5, 2024

Therefore, let’s see what customer service is doing to recover the wallet and some best practices for avoiding accessibility loss from the wallet. Customer Service is key to Wallet Recovery Bitcoin wallet providers, exchanges and platforms have in most cases set up customer support teams to assist with wallet related issues.

Customer Service 52

Customer Service Education Finance Banking 52

Toister Performance Solutions

MARCH 29, 2025

Expectation management helps customers avoid unpleasant surprises. Managing expectations will result in: Fewer complaints Happier customers More repeat business This guide helps you facilitate the Customer Service: Managing Customer Expectations course on LinkedIn Learning. The exercise files from the course.

Management 82

Management Education Coaching Best practices 82

CSM Magazine

SEPTEMBER 20, 2021

Sam Walton, the founder of Walmart famously said – “The goal as a company is to have customer service that is not just the best, but legendary” In today’s competitive business world, it’s not just sunshine and rainbows. When the margin for error is so low, how do you improve your customer service?

Customer Support 98

Customer Support Education Self service Surveys 98

ProProfs Blog

MAY 1, 2020

Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. Source: Mckinsey.com.

Customer Service 128

Customer Service Customer Support Education Feedback 128

CSM Magazine

FEBRUARY 19, 2025

Whether its expert guidance on selecting the right bike, reliable repair services, or even legal assistance, customer service plays a vital role in Arizonas cycling ecosystem. Bike shops and service providers in Arizona play a crucial role in this culture by offering: Expert guidance for new and experienced cyclists.

Customer Service 52

Customer Service Education Consulting Consulting 52

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 91

Education Chatbots Wait times Surveys 91

ProProfs Blog

APRIL 28, 2020

From customer service, support to experience, you have a lot to accomplish to keep your customers satisfied. . Well, that’s because 87% of satisfied customers are more likely to upgrade or add services and are less likely to cancel. Attracting more business and loyal customers. Table of Contents.

Customer Service 140

Customer Service Metrics Education Customer effort 140

ShepHyken

JUNE 21, 2019

Choosing between chatbots and live chat for your customer experience goals means evaluating your customer service and your brand’s values against the expectations of the on-demand consumer. Chatbots are becoming every customer experience professional and marketer’s most prized possession for automated customer interactions.

Chatbots 308

Chatbots Customer Experience Scripts outsourcing 308

Kayako

APRIL 12, 2022

As more and more customer transactions occur virtually, the quality of online help desks and customer service support is becoming an essential differentiator for companies. Apart from the stats, it is important to look for examples of company success stories improving customer service and productivity.

Customer Service 118

Customer Service Self service Education Technical Support 118

Fonolo

MAY 16, 2019

Customer service is often not seen as the effective marketing tool that it is. It’s no surprise: on the surface, the two departments and their goals seem distinct from one another: Marketing is all about customer acquisition (or, attracting new customers), while customer service is all about customer retention.

Marketing 124

Marketing Customer Service Advertising Customer retention 124

TechSee

NOVEMBER 27, 2024

The payoff is worth the investment, as this is one of the ways to improve customer experience which shows almost immediate dividends. Staff Training Implement comprehensive training programs to educate employees across all levels about customer-centricity. Remember to tailor your training to each employee’s unique role.

Customer Experience 124

Customer Experience Customer centricity Average Handle Time Telecommunications 124

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ShepHyken

JULY 21, 2017

If he or she lacks any, they might not be the best choice for your customer support team. Both of these elements are important, as grammatically incorrect texts can lead to various misunderstandings, making the communication with the customer harder. Writing Skills. Before hiring a person, check the following two skills.

Customer Support 235

Customer Support Education Chatbots Personalization 235

Nicereply

APRIL 13, 2022

Recently, AI impact (not only in customer service) has been so high that the global AI market value might reach $267 billion by 2027. It’s time for AI to continue evolving and boosting the customer service experience. AI offers personalized products and services. Help you solve customer problems?

Customer Service 119

Customer Service Chatbots Self service Advertising 119

ProProfs Blog

DECEMBER 18, 2019

Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of your support team? . If not, then how do you measure customer success? Are you looking for examples of customer service goals & objectives that you need to implement in your enterprise ?

Customer Service 120

Customer Service Feedback Customer advocacy Surveys 120

TeamSupport

MAY 3, 2023

Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. How does support ticket deflection benefit the customer? Reduces cost of customer support.

Customer Support 98

Customer Support Self service Chatbots Wait times 98

Nicereply

APRIL 6, 2022

In particular, one of the most affected areas by the pandemic is the customer support segment. What’s Changed in the Customer Support System? Below, we’ve listed some factors that shaped customer support during the pandemic: Offering 24/7/365 customer service.

Customer Support 98

Customer Support Morale Chatbots Wait times 98