CSM Magazine

MAY 27, 2024

A well-crafted customer service value proposition can set your company apart, attracting and retaining loyal customers. But what exactly is a customer service value proposition, and how can you write one that resonates with your audience? What is a Customer Service Value Proposition? Who are they?

Customer Service 59

Customer Service Multi-channel support Metrics Accountability 59

CSM Magazine

JUNE 24, 2024

It was set up to provide standards for the casino industry, and operators registered with EGBA adhere to these standards, which include responsible gambling measures and transparent and accurate customer service. So, it’s a lesson that US operators can learn, which benefits them and their customers.

Multi-channel support 52

Multi-channel support Customer Service Customer Support Personalization 52

CSM Magazine

MAY 29, 2023

One vital factor that significantly impacts the player experience is the effectiveness of customer support services. To provide a seamless and gratifying gaming journey, online casinos must implement strategies that increase player engagement with customer support.

Customer Support 52

Customer Support Multi-channel support Self service Feedback 52

CSM Magazine

FEBRUARY 24, 2023

Customer service is a vital component of any successful business. The way a business deals with its customers can determine whether it thrives or fails. Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty.

Customer Service 52

Customer Service Multi-channel support Self service Chatbots 52

CSM Magazine

MAY 6, 2019

As a successful business, you probably put a lot of effort into improving your customer service. In fact, 81 percent of Americans report that they are either satisfied with customer service or the service exceeds their expectations. In other words, your call center support is very important.

Multi-channel support 40

Multi-channel support Customer Service outsourcing Call Logging 40

CSM Magazine

MARCH 11, 2021

Hiring an outsourced customer service takes a huge load off of a company’s back. Of course, this is only true if the service is high-quality and doesn’t give you more troubles than benefits. All the effort of setting up a customer support infrastructure could be redirected into boosting your productivity.

outsourcing 105

outsourcing Contact Center Multi-channel support Call Center 105

CSM Magazine

JANUARY 28, 2021

As a customer service manager, you know that bad customer support can ruin your company’s image, even if your product or service is spectacular. And when customers experience bad service, they tell others. Slow or inadequate customer support systems are often to blame.

Multi-channel support 52

Multi-channel support outsourcing CRM Customer Support 52