ShepHyken

NOVEMBER 6, 2017

Each week I read a number of customer service articles from various online resources. Your Customer Service Team Should Be in Every Strategy Meeting by Jaspar Weir. Entrepreneur) Get the people who know what your customers want and need — your customer service team — more involved in company decisions.

Customer Service 214

Customer Service Customer centricity Education Marketing 214

Customer Service Life

OCTOBER 13, 2020

I was about 12 years into a career in customer service, still trying to figure out what my career would be. Somewhere in there, I came to grips with the fact that customer service is my career and I’m proud of it. Starting a blog about customer service became instant accountability for me.

Accountability 185

Accountability Customer Service Coaching Contact Center 185

ShepHyken

NOVEMBER 25, 2022

This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service.

Customer Service 209

Customer Service B2C B2B SaaS 209

ShepHyken

MAY 19, 2024

Each week, I read many customer service and customer experience articles from various resources. Good reviews can increase sales, while negative reviews may dissuade a customer. My Comment: Ratings and reviews are very important in the customer experience world. Here are my top five picks from last week.

Customer Service 216

Customer Service Government Banking Customer centricity 216

CSM Magazine

NOVEMBER 12, 2024

Customer service is something you need to get right regardless of the industry you work in, but it’s especially important for lenders. For customers to trust you to provide financial solutions, you need to demonstrate that you’ll provide excellent customer service throughout the lending process.

Customer Service 52

Customer Service Education Feedback Customer emotions 52

Comm100

NOVEMBER 28, 2022

Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. Read on for the top five higher education customer service trends you’ll want to keep on top of.

Education 98

Education Customer Service Chatbots Personalization 98

ShepHyken

AUGUST 30, 2021

Each week I read many customer service and customer experience articles from various resources. 10 Companies That Are Moving The Needle in Customer Experience by Comparably. A well-balanced customer experience strategy can impact every area of the business, enabling better sales/marketing/operational outcomes.

Customer Service 43

Customer Service B2B Benchmark Personalization 43

ShepHyken

JUNE 10, 2016

I agree that the hospitality industry seems to be the perfect place to find excellent examples of good (and bad) business practices as well as examples of customer service. It was roughly about three years ago when I started developing Bornevia, a customer service help desk software, along with my team. Shep Hyken.

Best practices 204

Best practices Customer Service SaaS Education 204

Beyond Philosophy

OCTOBER 29, 2015

The new fit descriptions are designed to help Customers know which fit is appropriate for what activity. The new wall is in response to Customer Feedback that they were confused about how the pants should fit and sometimes bought them too big. However, the last fit description sounds interesting, to say the least!

Customer Experience 386

Customer Experience Brand ambassadors Consulting Consulting 386

CSM Magazine

DECEMBER 10, 2024

As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies. Effective customer support helps build trust, ensure smooth transactions, and foster customer loyalty, making it a key differentiator in the crowded marketplace.

Customer Service 52

Customer Service Self service Chatbots Morale 52

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel. QUI CUSTOMER SERVICE LEADERSHIP STRATEGY.

Customer Service 167

Customer Service Education Self service Advertising 167

ShepHyken

MAY 6, 2022

He shares how you can improve your customer service strategy and team to take advantage of the benefits an exceptional customer service function has to offer. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.

Customer Service 185

Customer Service outsourcing Construction Feedback 185

Customer Service Life

JULY 23, 2021

It got me thinking about customer service and how, when working with customers, we may not always know what will happen and we need to be ready for anything. What is in my Customer Service “Oh Sh*t Kit” may be different than yours, and that’s great. Ongoing education. A recovery plan.

Customer Service 134

Customer Service Education Feedback Best practices 134

CSM Magazine

OCTOBER 29, 2024

In today’s fast-evolving business landscape, customer service has moved beyond merely solving problems or answering questions. Companies are now responsible for a range of measures that impact the customer experience, from ensuring compliance with complex regulations to implementing safety protocols that build trust.

Customer Service 52

Customer Service Education Accountability Feedback 52

Toister Performance Solutions

MARCH 29, 2025

Expectation management helps customers avoid unpleasant surprises. Managing expectations will result in: Fewer complaints Happier customers More repeat business This guide helps you facilitate the Customer Service: Managing Customer Expectations course on LinkedIn Learning. The exercise files from the course.

Management 82

Management Education Coaching Best practices 82

ProProfs Blog

OCTOBER 25, 2021

Is it even possible to track your customer behavior? Yes, you can collect their feedback on your brand offerings with simple questions like: Are you happy with our products or services? Did our customer service team address your pain points? . What Is a Customer Feedback Tool. Here we go!

Feedback 148

Feedback Surveys Enterprise Analytics 148

CSM Magazine

MARCH 28, 2025

With blockchain technology transforming digital services, Solana is emerging as a new infrastructure for supporting scalable and fast services. While blockchain has consistently been growing, Solana price analysis shows throughout time; its the practical use of this blockchain that aids customer service managers the most.

Customer Service 52

Customer Service Education CRM Healthcare 52

TechSee

NOVEMBER 27, 2024

The payoff is worth the investment, as this is one of the ways to improve customer experience which shows almost immediate dividends. Staff Training Implement comprehensive training programs to educate employees across all levels about customer-centricity. Train employees to anticipate and meet customer needs proactively.

Customer Experience 124

Customer Experience Customer centricity Average Handle Time Telecommunications 124

CSM Magazine

APRIL 9, 2025

This year, BOC proudly won a Bronze Stevie Award, recognized in the esteemed “Thought Leadership in Customer Service” category at the Stevie Awards for Sales & Customer Service. This recognition reflects BOCs unwavering commitment to excellence and prioritizing our customers.

Customer Service 52

Customer Service Healthcare Customer centricity Education 52

ShepHyken

JANUARY 23, 2019

The feedback and comments about this promise were excellent, so I thought it was worth sharing with everyone. First, this is a promise about the experience you’ll get when visiting his office, which is all about customer service. We will provide you with educational material on your condition. Third, he obviously cares.

Personalization 309

Personalization Education Feedback Customer Service 309

CSM Magazine

DECEMBER 5, 2024

In the modern business landscape, creating a diverse customer service team is both a moral imperative and a strategic advantage. In fact, diversity, equity, and inclusion (DEI) are some of the key trends shaping modern recruitment and hiring practices — signaling a vital need for customer service teams to reflect these values.

Customer Service 52

Customer Service Morale Education Enterprise 52

Bill Quiseng

MAY 2, 2021

Too often, businesses focus solely on the negative feedback from their customer surveys in CSI fashion, identifying the pain points and taking the steps to eliminate them. Here are three steps you can take to move from reactive to proactive customer service. STEP ONE: Thank ALL customers who gave you survey feedback.

Customer Service 136

Customer Service Surveys Feedback Education 136

ShepHyken

FEBRUARY 15, 2022

And, how often do I go there to understand what’s going on with my customers and my employees? On feedback… Psychologically, with a blank text box, people don’t know where to start or how to start. When you are asking for qualitative feedback, guide your customers by creating a fill-in-the-blank item.

Feedback 209

Feedback Education Surveys Personalization 209

Expivia

MARCH 1, 2022

35% of customers consider this as the most important indicator of good customer service. Not only can repeated calls frustrate a customer, but they also add unwanted costs to running your call center. Educate them about your client’s product. Provide Constructive Feedback.

Education 98

Education Call Center Construction Feedback 98

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”.

Management 207

Management Customer Service Consulting Consulting 207

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 91

Education Chatbots Wait times Surveys 91

ShepHyken

SEPTEMBER 10, 2021

It will enable you in identifying the reasons behind high customer turnover and what you can do to address them. . Expectation: Customers expect connected journeys with consistent interactions. Reality: Customer Service generally feels like sales. . Reality: Customers are generally treated like numbers. .

Customer Experience 264

Customer Experience Advertising Employee engagement Customer centricity 264

CSM Magazine

FEBRUARY 19, 2025

In the general scope of academic writing, it might at first appear that the precepts and practices of customer service have little or no application. Clarity: The Need for Presenting Difficult Concepts in a Simple and Available Format Clarity is the single most vital element in both customer service and academic writing.

Customer Service 52

Customer Service Construction Feedback Education 52

Nicereply

OCTOBER 22, 2024

What is a feedback survey? Is it simply a strategy used to gauge customer satisfaction, or is it a means of actively involving and engaging your customers? A feedback survey is a great way to get valuable information about your customers’ preferences while keeping them engaged with your brand.

Surveys 52

Surveys Feedback Customer retention Construction 52

ProProfs Blog

JUNE 26, 2019

Customer Survey Questions. Education Survey Questions. How to Gather Feedback. #1 1 Customer Survey Questions. Customer surveys are used to gather insights from the customer about the product, service, and the whole sales process in general. Customer Satisfaction Survey Question Examples.

Surveys 112

Surveys Feedback Education Employee engagement 112

ProProfs Blog

MAY 1, 2020

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. Helps operators to learn at their own pace.

Customer Service 128

Customer Service Customer Support Education Feedback 128

SharpenCX

MAY 12, 2020

Back in college, I took a customer service job one summer working in a call center for a nationwide moving service. So, let’s take a look at some more creative customer service training ideas that can help engage employees while improving their performance. Product & Service Demonstration.

Contact Center 128

Contact Center Customer Service Employee engagement Coaching 128

Beyond Philosophy

APRIL 14, 2015

When a one-hour meeting spends five minutes or less on Customer issues and the other 55 minutes on sales, marketing, product development, and operations (with no mention of Customers at all), then it’s not a priority. Compare the amount of time your CEO reviews Customer feedback to the time he or she reviews spreadsheets.

Chief Customer Officer 310

Chief Customer Officer Customer Care Education Consulting 310

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”.

Management 182

Management Customer Service Consulting Consulting 182

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Higher Ed Growth (HEG) is a full-service marketing agency specializing in post-secondary education. Customer service diminishes. Alex Tebbs. Too many portals…”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Nicereply

JUNE 17, 2021

People at Cooleaf wanted to find a tool that enabled them to maintain high-level of customer satisfaction & gather valuable customer feedback. But we also understood that as an evolving SaaS company, every interaction with a customer was an opportunity for feedback on our service or the product itself.”.

Feedback 105

Feedback SaaS B2B Education 105

ProProfs Blog

DECEMBER 18, 2019

Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of your support team? . If not, then how do you measure customer success? Are you looking for examples of customer service goals & objectives that you need to implement in your enterprise ?

Customer Service 120

Customer Service Feedback Customer advocacy Surveys 120