Steve DiGioia

MAY 2, 2022

So, what can pro wrestling teach us about customer service? The Keys to Great Customer Service. We are all well aware that great customer service can only be achieved by: Anticipating the customer’s needs. Focusing on the customer’s safety. Focusing on the customer’s safety. It’s an art.

Customer Service 252

Customer Service Entertainment Morale Scripts 252

ShepHyken

DECEMBER 14, 2020

Each week I read a number of customer service and customer experience articles from various resources. The 6 Top Customer Experience Trends in 2021 by Julien Rio. The pandemic is a watershed moment for digital transformation in customer service by Vala Afshar. Here are my top five picks from last week.

Customer Service 279

Customer Service Entertainment Customer Experience Marketing 279

ShepHyken

APRIL 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals.

Customer Service 267

Customer Service Government Entertainment Healthcare 267

AWS Machine Learning

OCTOBER 16, 2024

With up to 20,000 calls per day, the manual auditing process was inefficient and struggled to keep up with increasing call traffic and rising customer service expectations. To address this, Intact turned to AI and speech-to-text technology to unlock insights from calls and improve customer service.

Customer Service 88

Customer Service Scripts Coaching Finance 88

ShepHyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. My Comment: Customer service starts on the inside, starting with employees. My concept of The Employee Golden Rule is about treating employees the same way you treat customers, if not even better.

Real estate 52

Real estate Customer Service Journey mapping Entertainment 52

ShepHyken

FEBRUARY 3, 2020

Each week I read a number of customer service and customer experience articles from various resources. 6 Hot Customer Loyalty Trends Emerging in 2020 by Brad Davis. My Comment: What’s your definition of customer experience? Years ago it was just another phrase for customer service.

Customer Service 235

Customer Service Entertainment Technology Customer Experience 235

ShepHyken

FEBRUARY 4, 2019

Each week I read a number of customer service and customer experience articles from various resources. Why Customer Experience Matters for B2B by Suketu Gandhi, Alanna Klassen Jamjoum, and Conrad Heider. The 75 Customer Service Statistics You Need to Know in 2019 and Beyond by Reuben Yonatan.

Customer Service 226

Customer Service B2B B2C Entertainment 226

ShepHyken

JANUARY 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Effort Score or Customer Satisfaction? CustomerThink) Customer Effort Score is a popular metric used to measure customer service satisfaction using one single question.

Customer Service 241

Customer Service B2C Entertainment Customer effort 241

ShepHyken

MARCH 11, 2024

What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? Customers want to feel that you are watching out for them.

Customer Experience 389

Customer Experience Entertainment Customer centricity Personalization 389

ShepHyken

APRIL 15, 2020

The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Entertainment 371

Entertainment Customer Experience Customer Service Employee engagement 371

ShepHyken

MAY 1, 2017

Each week I read a number of customer service and experience articles from various online resources. 3 Tips for Successful Social Customer Service by Krysta Gahagen. Consumers seek on-demand customer service as they shop both online and offline. Here are my top five picks from last week.

Customer Service 213

Customer Service Transportation Entertainment Airlines 213

ShepHyken

FEBRUARY 10, 2021

Many of my friends are professional entertainers. It happens between the moment the customer thinks of you and the time they actually buy. Everything that happens leading up to the sale is part of the customer experience. And, that includes customer service. Most people think service happens after the sale.

B2C 333

B2C Entertainment B2B Sales 333

ShepHyken

AUGUST 19, 2020

By the way, these magicians focus on entertainment rather than voodoo or witchcraft, in case you were concerned. In my world of customer service, it’s about how you act toward and treat others. It’s about the empathy and compassion you have around your customers’ needs. The best don’t just act professional.

Entertainment 334

Entertainment Customer Service 334

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . CMSWire) Today’s customers don’t just expect high quality and excellent service at a fair price — they demand it.

Customer Service 196

Customer Service Entertainment Customer Care Customer Experience 196

ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service.

Customer Service 220

Customer Service Entertainment Marketing Customer Support 220

ShepHyken

JULY 11, 2016

Each week I read a number of customer service articles from various online resources. Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences? Here are 6 tips that can help you write a perfect customer support email every time. by Ian Golding.

Customer Service 204

Customer Service Entertainment Banking Customer centricity 204

ShepHyken

JUNE 26, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Insights From Fast-food Chains by Brittany Hodak (Brittany Hodak) In today’s experience economy, customers are no longer comparing you to your direct competitors. I love that!

Customer Service 41

Customer Service Customer centricity B2C Entertainment 41

ShepHyken

MARCH 26, 2024

Whether it’s sports, entertainment, or business, some people are so good that what they do looks easy. Perhaps it was a person who was helpful, knowledgeable, and friendly, which, by the way, are the three experiences customers say are most likely to get them to come back, according to our 2024 CX research (sponsored by RingCentral ).

Entertainment 234

Entertainment Education Personalization Customer Service 234

ShepHyken

MARCH 14, 2022

Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. And two years into Covid-19, AI assumes an expanded role in the customer service landscape.

Journey mapping 187

Journey mapping Customer Service Entertainment Call Center 187

ShepHyken

JANUARY 31, 2020

Pem discusses the importance of shifting customer service tactics in order to cater towards customers from each generation. According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service.

Customer Service 206

Customer Service Entertainment Marketing Customer Support 206

ShepHyken

JUNE 20, 2023

From these stories – and there are plenty more just like them – here are a few lessons we can take away: Customer Service Training: Many problems can be avoided with good customer service training. There is the soft-skill side of customer service, being friendly and empathetic.

Customer Service 176

Customer Service Entertainment Airlines Customer Experience 176

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mott. Retail Customer Experience) Sweetwater Sound Inc., Tip number three is all about customer service.

Customer Service 156

Customer Service Entertainment Banking Marketing 156

ShepHyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Harvard Business Review) Most people believe — and research backs them up — that great customer experience drives revenue growth. While the article is an entertaining rant on the topic, it makes a good point.

Customer Service 166

Customer Service Entertainment Personalization Customer Experience 166

ShepHyken

APRIL 30, 2024

I quoted several people from sports, entertainment and business. Consider the quote I used from Steve Jobs of Apple, who said, “It takes a lot of hard work to make something look simple.” Customers don’t want or like complication, confusion, or friction. Connect with Shep on LinkedIn.

Entertainment 249

Entertainment Consulting Consulting Surveys 249

Beyond Philosophy

NOVEMBER 4, 2018

However, there are six areas that every business can address in their experience to make it more convenient for all customers, no matter how they define it. We discussed these six areas for making your experience convenient with Shep Hyken, customer service and experience expert in our recent podcast.

Customer Experience 405

Customer Experience Banking Transportation Entertainment 405

CSM Magazine

JANUARY 9, 2025

The iGaming industry thrives on its ability to offer immersive experiences, seamless gameplay, and unmatched entertainment. However, what sets one platform apart from another often boils down to customer service. In a highly competitive market, exceptional customer support becomes not just a feature but a necessity.

Customer Service 52

Customer Service Entertainment Best practices industry standards 52

ShepHyken

SEPTEMBER 4, 2019

It can mean the beginning of the end for a business, and it usually comes as a result of not listening to the company’s customers. This pattern mirrors one found in the entertainment business—the four stages of an actor. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Entertainment 291

Entertainment Feedback Customer Experience Customer Service 291

ShepHyken

APRIL 24, 2020

This week we feature an article by Paul Selby, a product marketing director for ServiceNow Customer Service Management. He shares tips and examples of how both companies and customers can adapt during a worldwide crisis, such as the COVID-19 pandemic. customers and? Now is the time to double down on self-service.

Customer Service 151

Customer Service Airlines Self service Entertainment 151

ShepHyken

OCTOBER 31, 2017

Shep Hyken is a customer service and experience expert , “New York Times” best-selling author, award-winning keynote speaker , and your host of Amazing Business Radio. Everyone is competing for the entertainment dollar, and the way that you get that dollar is through the experience.” – Josh Liebman. .

Entertainment 278

Entertainment Construction Consulting Consulting 278

ShepHyken

SEPTEMBER 30, 2016

So not only is it a waste of money, it is really poor customer service. This whole process not only makes it easy for the customer, it also helps set their expectation for the service they will be receiving. Their customer service experience has not been left to chance. Stop wasting your money.

Advertising 302

Advertising Entertainment Marketing Personalization 302

ShepHyken

OCTOBER 16, 2018

Quotes: “You have to start customer service inside before you go outside.” – Keith Alper. Keith has over 30 years of expertise in marketing, communications, event production, entertainment, and strategic leadership. CPG puts their names up in lights, music plays, and there’s great food and gifts.

Employee engagement 255

Employee engagement Entertainment Marketing Customer Service 255

ShepHyken

MARCH 5, 2024

I’d say the entertainers were legends in the industry. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Entertainment 223

Entertainment Personalization Customer Service Customer Experience 223

CX Accelerator

FEBRUARY 2, 2020

Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. He is an avid learner, and is constantly giving back to the CX and Customer Service community through his writings.

Customer Experience 320

Customer Experience Journey mapping Entertainment Engineering 320

ShepHyken

JUNE 6, 2017

First Up: Shep Hyken’s opening comments focus on how any company can improve their customer service, by thinking about how they can become more convenient for their customers. The reason that Amazon has become so successful is that they have developed a way to create customer convenience. Present a Big Idea. convenience).

Customer centricity 239

Customer centricity Entertainment Customer Service Marketing 239

Beyond Philosophy

MARCH 22, 2017

Clutch, a business research firm, reported in their data published this month that 67% of small- and medium-sized businesses plan to develop an app as part of their Customer Experience. To improve their customer service. Does anyone else find it entertaining that in China they order American Take Out?

Entertainment 318

Entertainment Consulting Consulting Customer Experience 318

CSM Magazine

DECEMBER 2, 2024

In recent years, the importance of customer service in healthcare has come to the forefront. In this article, we look at some key strategies and techniques for providing excellent patient care. According to a survey by Accenture , 25% of patients have switched healthcare providers due to poor customer service.

Healthcare 52

Healthcare Customer Service Surveys Wait times 52

CSM Magazine

OCTOBER 15, 2024

They can be classed as entertainers, conductors, and customer service representatives all in one. In this article, we’ve looked at some lessons that can be learned from this important customer-facing role. Be Empathetic and Observant Sometimes, a customer may contact support because they are overwhelmed by a situation.

Entertainment 52

Entertainment Advertising Customer Care Customer Service 52