Unymira

APRIL 10, 2019

When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as Net Promoter Score, First Call Resolution Rate, and more.

Omni-channel support 55

Omni-channel support First call resolution Technology Customer Service 55

Unymira

JANUARY 27, 2021

When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as Net Promoter Score, First Call Resolution Rate, and more.

Omni-channel support 52

Omni-channel support First call resolution Technology Customer Service 52

CSM Magazine

SEPTEMBER 10, 2018

Customer service is more than just resolving issues. How do you think companies like Amazon and Zappos know what their customers expect and work with maximum efficiency? It’s the way they use the customer service metrics to their advantage. Average First Response Time. First Call Resolution (FCR).

Omni-channel support 40

Omni-channel support Metrics Customer Service Transportation 40

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition. We are what we repeatedly do. Excellence, then, is not an act but a habit.”

Best practices 52

Best practices Call Center Omni-channel support Management 52

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. That’s one of their most potent tools to deliver exceptional customer service. MSPs must ensure that their call center is equipped with the right type of technology tools.

Call Center 52

Call Center Abandon rate Omni-channel support call center software 52