CSM Magazine

FEBRUARY 11, 2025

Product management and customer service constantly affect each other’s success through continuous feedback and adaptation. For example, B2B software teams often discover that customers create manual workarounds for missing features, leading to focused product improvements that eliminate these inefficiencies.

Customer Experience 52

Customer Experience Management Front-line service Feedback 52

Taylor Reach Group

MAY 11, 2021

Take the time to brainstorm or conduct focus groups with a mix of management and the front line. The post Developing Mission, Vision and Guiding Principles in Call Centre Operations Will Improve Customer Service experience first appeared on The Taylor Reach Group Inc.

Customer Service 145

Customer Service Front-line service Call Center Accountability 145

bold360 Blog

MARCH 16, 2020

One of the biggest challenges is delivering consistent and valuable customer experience (CX). Policies and procedures are changing from day to day and customer service teams are just trying to keep up with growing customer concerns around the virus. A final important area of focus is enabling self-service capabilities.

Customer Experience 59

Customer Experience Front-line service Self service Contact Center 59