Customer Service Front-line service Study 
CSM Magazine
FEBRUARY 11, 2025
Product management and customer service constantly affect each other’s success through continuous feedback and adaptation. Designing Customer-Centric Products When customers abandon shopping carts, flood support lines, or click the wrong buttons repeatedly, they’re pointing to fixable problems.
Connecting the Dots
MARCH 22, 2023
View Full Article Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data shows. customers than ever before report experiencing product and service problems. Its not just you: More U.S.
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