Customer Service Gamification White Paper 
Fonolo
NOVEMBER 29, 2018
As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. Storyline: Gamification. Investing in Agents.
Callminer
NOVEMBER 18, 2020
Hiring the right contact center agents is important, but ongoing agent training and performance management are crucial for customer satisfaction and the success of your business as a whole. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.
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Fonolo
JULY 25, 2018
Think about how to impress your customers. Think ‘gamification’. Gamification is the introduction of interactive, game-like principles and elements into different contexts. And remember: As a call center manager, anything that benefits customers, agents, and the overall infrastructure benefits you. The Need for Speed.
Callminer
APRIL 21, 2020
Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. Dylan is the Head of Growth Marketing at Netomi , a Conversational AI for Customer Service company. netomi_official. Matt Skoglund.
Noble Systems
JANUARY 30, 2019
After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Here are some of the 2019 trends that help to humanize interactions between companies and their customers. Leverage Gamification for Soft Skills Development.
teleopti
APRIL 30, 2019
For example, today’s customer service departments have a powerful role to play in sharing best-practice principles with the rest of the organization. Communicate the strategic value of the individual – engaged people go above and beyond what is expected of them because they feel part of a purpose larger than themselves.
Noble Systems
JANUARY 30, 2019
After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying. Here are some of the 2019 trends that help to humanize interactions between companies and their customers. Leverage Gamification for Soft Skills Development.
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