CSM Magazine

FEBRUARY 6, 2025

If you lead a customer service team, understanding the nuances of quiet quitting and its implications is essential. Here’s an insightful look into the concept, how it affects customer service, and actionable strategies to combat its effects effectively. How Quiet Quitting Affects Customer Service 1.

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Customer Service Morale Coaching Surveys 52

CSM Magazine

APRIL 25, 2025

High-quality customer service is required for any business to succeed. It helps in retaining existing customers while attracting new ones through positive word-of-mouth. However, many businesses struggle to maintain exceptional customer service standards without feeling overwhelmed by their clienteles demands.

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Multi-channel support Customer Service Metrics Feedback 52

CSM Magazine

OCTOBER 30, 2024

Security officer Musa Dlamini from the Ministry of Commerce, Industry and Trade, Eswatini, was honored with the Customer Service Personality award at the Customer Service Excellence Awards. Dlamini, who has served as a security officer for 34 years, upon receiving the award said that he was simply carrying out his duties.

Customer Service 52

Customer Service Morale Finance Banking 52

CSM Magazine

JANUARY 27, 2025

Excellent customer service isnt just a nice-to-have for online wholesale storesits a necessity. Small shifts in communication, support, and responsiveness can create loyal customers who choose your store every time. Lets break down how you can make the most of these tools to provide top-notch customer service.

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Customer Service Multi-channel support Chatbots CRM 52

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

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Customer Experience Customer Service Consulting Consulting 98

CSM Magazine

NOVEMBER 23, 2021

With the competitive arena that companies are in today, it’s even more essential for them to strive to consistently make their customers happy. Customer morale can be highly likened to customer satisfaction. This metric refers to how happy your customers are to continue supporting your brand. Conclusion.

Morale 59

Morale Feedback Chatbots Metrics 59

Bill Quiseng

MARCH 28, 2016

” The author of the recently published book, Customer Service (finally) Defined – Ideas, Tips, techniques & Skills You Can Use Now and Forever , and eight other books, Nancy is simply one of the best keynote speakers on customer service. What did you say” isn’t great customer service.

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Entertainment Morale Customer Service Sales 121

CSM Magazine

OCTOBER 8, 2024

Customer Service Week is a dedicated time to honor and celebrate the invaluable contributions of customer service professionals who are at the heart of every successful business. Here are our top 20 fun games for an unforgettable customer service week 2024! Games for Team Building and Engagement 1.

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Customer Service Morale Feedback Personalization 52

CSM Magazine

OCTOBER 25, 2022

Overworked employees can lead to a notable dip in morale. One of the easiest ways to boost workplace morale (and your bottom line) is to combat and reduce wasted effort. Employees who feel satisfied with their work are far more likely to provide good customer service. And that is crucial.

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Morale Banking Surveys Customer Service 119

CSM Magazine

JUNE 1, 2018

In industries where companies depend on customer service excellence, success is driven by the right people, processes, and a cultural commitment to customer satisfaction. . Increasingly we see companies turning to artificial intelligence tools in order to, enable and drive an effective and friendly customer service operation.

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Customer Service Airlines Morale Scripts 70

CSM Magazine

AUGUST 7, 2020

What separates great customer service managers from others with similar training? The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Customers are always first.

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Customer Service Management Brand ambassadors Morale 59

CSM Magazine

MAY 8, 2024

In the dynamic world of customer service, where the human touch can be the linchpin of customer loyalty, identifying and nurturing the right personality traits in your team members is crucial. Here’s a comprehensive list of the 20 personality traits that define the perfect customer service employee: 1.

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Personalization Customer Service Morale Management 52

CSM Magazine

JUNE 29, 2020

Efficiency – it’s the concept all customer service managers must live by, whether we care to admit it or not. Every coin has two faces, and the customer services efficiency dilemma is much the same. Customer service staff need to be given goals. Set goals and incentivize. Give feedback. Think big picture.

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Morale Customer Service Feedback Call Center 52

CSM Magazine

MAY 10, 2024

In the world of customer service, escalations are the stormy weather every manager knows they’ll have to face. Customer support crews face sudden challenges just like storms rolling in out of nowhere, putting their strengths and abilities to the test across different industries. Celebrate the wins, no matter how small.

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Customer Service Morale Feedback Customer Care 52

CSM Magazine

DECEMBER 6, 2024

An uncomfortable workspace can lead to physical strain, lower morale, and reduced productivity. Recognize Employee Achievements Acknowledge and reward the hard work of your team to boost morale and motivation. Provide break areas equipped with games, books, or snacks to make these moments enjoyable.

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Contact Center Morale Management Personalization 52

CSM Magazine

APRIL 30, 2025

Bridging the Gap Between Internal Culture and Customer Service A companys internal culture often mirrors its customer experience. Leadership training teaches managers to align team values with organizational goals, creating a unified approach to service.

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Morale Education Management Accountability 52

CSM Magazine

APRIL 9, 2025

Fair wages could help reduce reliance on tips while improving employee morale. Compensate Staff Fairly Restaurants that rely heavily on tips to subsidize wages might want to consider alternative pay structures. Aggressive behaviors should be avoided at all costs.

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Morale Feedback Education Best practices 52

CSM Magazine

MARCH 20, 2025

Better customer service, more efficient operations, and increased business growth? A well-established call center ensures efficient communication with customers, creates satisfaction through quick issue resolution, and boosts overall productivity. A call center can help you achieve all three.

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Call Center Interactive Voice Response Morale Contact Center 52

BlueOcean

OCTOBER 4, 2021

Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more).

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77

CSM Magazine

OCTOBER 9, 2024

For one week a year, the spotlight shines on the people who make a difference behind the scenes: customer service professionals. The role of these teams can’t be overstated – they’re the human face of the brand, and when companies support them, customer loyalty and business growth naturally follow.

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Customer Service Morale Entertainment Feedback 52

CSM Magazine

FEBRUARY 17, 2023

Yishay Carmiel, Founder and CEO of Meaning , explains how AI-powered assistive voice technology is set to power the customer service industry by minimizing barriers created by language and cultural nuances. This may not always lead to team members leaving, but it does hurt morale and productivity—it’s also entirely avoidable.

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Customer Service Call Center Morale Surveys 52

CSM Magazine

JUNE 19, 2019

Whilst a positive response can be a great morale boost for your customer service teams, they do nothing to really help develop strategies to improve customer service offering overall, and to retain customers. Customer frustration can be exacerbated from a perceived unnecessary increase in effort.

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Customer Service Morale Customer effort B2B 69

CSM Magazine

MAY 9, 2024

Recognizing and supporting vulnerable customers is not just a regulatory necessity—it’s a moral imperative. Legal Compliance and Beyond Adhering to current legislation regarding the support of vulnerable customers is a legal requirement, but truly effective customer service strategies go beyond mere compliance.

Morale 52

Morale Accountability Customer Service Marketing 52

CSM Magazine

APRIL 23, 2020

Great service means great people. Steve DiGioia looks at the key traits you need to consider when hiring your ideal Customer Service Agent. But, as a service provider, we never truly know the applicant’s skill set until they’re hired and in contact with your precious customers. What would you do? You’re all set.

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Customer Service Morale Scripts Best practices 52

CSM Magazine

FEBRUARY 5, 2025

For start-ups, where the reputation of your brand is still being built, providing excellent customer service can create lasting impressions and loyal customers. When its time to hire and train your first customer support representative (CSR), the process might feel overwhelming.

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Customer Support Customer centricity Construction Morale 52

Callminer

SEPTEMBER 5, 2017

Jack is also Founder & CEO of FM Outsource, an award-winning digital customer service outsourcing solution. Jack is a regular public speaker on customer service/experience, AI, and automation. which gives smaller companies access to executive level Contact Center & Customer Service Experts by the hour.

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Call Center call center software outsourcing Coaching 140

CSM Magazine

OCTOBER 3, 2024

Every year, the first week of October marks an important celebration that resonates across industries—Customer Service Week. Customer Service Week is a dedicated time for organizations to recognize the critical role that customer service professionals play in improving customer experiences and ensuring business success.

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Customer Service Customer centricity Morale Employee engagement 52

CSM Magazine

OCTOBER 10, 2024

What is good customer service? At its core, exceptional service is about making every interaction feel personal and positive. In today’s fast-paced world, great service isn’t just a bonus—it’s a necessity. Empathy in service is about anticipating client’s expectations and exceeding them, building trust along the way.

Customer Service 52

Customer Service Construction Feedback Morale 52

BlueOcean

OCTOBER 4, 2021

Once upon a time, we could count the number of subscriptions we had on one hand (the newspaper, a magazine or two, and that trusty gym membership). These days, we’ve lost count (Netflix, Amazon Prime, Spotify, Stitch Fix, Costco, Blue Apron, Hulu, BarkBox, plus the usual magazines, gym memberships, and more).

Customer Experience 62

Customer Experience Coaching B2C Customer Care 62

CSM Magazine

MARCH 17, 2025

Cases like these cross the line from genuine feedback into abuse of trust, costing restaurants not just money but morale. Another chef, Ben Murphy , recounts a particularly egregious example where a customer planted clingfilm on their plate to score a free meal, only for CCTV footage to later reveal the truth.

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Construction Morale Feedback Management 52

CSM Magazine

SEPTEMBER 9, 2022

Magnus Geverts at Calabrio shares his essential guide to Good Customer Service. Customer service is now a key differentiator in the eyes of consumers and companies alike. Put your contact centre on the right track with a step-by-step guide to improving customer service that blends people, process and technology.

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Customer Service Brand ambassadors Gamification Morale 52

CSM Magazine

JULY 9, 2021

Excellent customer service is one of the most fundamental aspects of any business that interacts with the public. Many managers get sucked into thinking that improving customer service skills is an expensive endeavor. Provide free online training courses. Make sure they have a deep company knowledge. Active listening.

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Customer Service Morale Entertainment Education 52

CSM Magazine

AUGUST 9, 2023

Customer service agents are the face of your company and can make or break your business. If your team is not motivated, it can affect the overall quality of the service you provide. In this article, we will look at ten easy ways to motivate your customer service team.

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Customer Service Construction Morale Feedback 52

CSM Magazine

MAY 19, 2023

Despite being important suppliers, customer service in art shops can either be hit or miss, with some shops lacking adequate customer service. It is essential for art shops to focus on customer service to ensure customer satisfaction and repeat business.

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Customer Service Morale Feedback Surveys 52

CSM Magazine

APRIL 30, 2025

Sometimes, all it takes is one well-executed change to spark a bigger shift, boosting morale and proving that better is possible. Its about creating clarity, building momentum, and giving people the space to do their best work. When the foundation is strong, CX can go beyond merely surviving chaos and become one of your biggest strengths.

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Morale CRM Metrics Surveys 52

CSM Magazine

FEBRUARY 25, 2025

” Tasha Noble, Contact Centre Team Manager, said: “We’ve seen a definite improvement in team morale, as staff can quickly view their allowances and check availability before submitting requests.”

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Morale Technology Management Marketing 52

CSM Magazine

APRIL 13, 2023

Excellent customer service is the backbone of any successful business, and it relies on a team of motivated, engaged, and well-coordinated professionals. Team bonding is essential to building a high-performing customer service team. It is where a Terryberry employee recognition program can come in handy.

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Customer Service Morale 52