ShepHyken

JULY 26, 2022

Using AI to Enable and Empower Customer Service Agents. Shep Hyken interviews Deon Nicholas, CEO and Co-Founder of Forethought , a company that builds human-centered AI to transform the customer service experience. Quotes: “The three most important factors in real estate are location, location, location.

Real estate 366

Real estate Self service Customer Service Technology 366

ShepHyken

SEPTEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. My Comment: Customer service starts on the inside, starting with employees. My concept of The Employee Golden Rule is about treating employees the same way you treat customers, if not even better.

Real estate 51

Real estate Customer Service Journey mapping Entertainment 51

ShepHyken

OCTOBER 21, 2020

Popular companies and brands include Amazon, Apple, Nordstrom, Zappos, and others recognized for amazing service and customer experience. The list could include a local restaurant, a shoe-repair, real estate agency, law firm, manufacturer and more. Any company counts. Share why you enjoy doing business with them.

Real estate 393

Real estate B2C B2B Customer Service 393

CSM Magazine

MARCH 18, 2025

When you’re selling your house, one of the most important decisions you’ll make is choosing the right real estate agent Working with a great agent means a smooth sale, top dollar for your house, and a fantastic customer experience. Marketing Savvy Customer service extends to how an agent markets your property.

Real estate 52

Real estate Customer Service Finance Marketing 52

Ansafone

NOVEMBER 25, 2020

A virtual assistant can be a great asset to any busy real estate agent. A … Benefits of a Virtual Assistant in Real Estate Read More ». The post Benefits of a Virtual Assistant in Real Estate appeared first on Ansafone Contact Centers. Doing this on your own can quickly wear down any agent.

Real estate 93

Real estate Contact Center Business Process Outsourcing outsourcing 93

Help Scout

JULY 27, 2021

If there’s one thing HGTV has taught us all, it’s this: Real estate is complicated. Whether it’s buying a house, selling one, renovating, building, or managing a property, each different facet of real estate comes with its own set of challenges. All of that makes real estate a pretty high-stakes game.

Real estate 85

Real estate Best practices Customer Service Consulting 85

ShepHyken

MARCH 19, 2018

Each week I read a number of customer service and customer experience articles from various resources. Infographic: What Marketers Need to Know About Changing Customer Service Expectations by Erik Wander. My Comment: Let’s start this week off with some compelling stats about our customers’ changing expectations.

Real estate 205

Real estate Customer Service Multichannel Big data 205

ShepHyken

AUGUST 24, 2018

This week we feature an article by Wayne Turmel who writes about how to be successful with a remote customer service team. When you’re trying to serve your customers, your reps must be self-starting, relatively autonomous, and focused on their jobs. This is a new challenge that many employers are facing. – Shep Hyken.

Customer Service 198

Customer Service Real estate Call Center Best practices 198

ShepHyken

OCTOBER 13, 2021

In the real estate world, the three keys to success are location, location, location. In this article, we can say that three secrets to creating and sustaining customer loyalty are communication, communication, communication. Okay, maybe it’s not the secret, but what I’m about to share with you is one of the secrets.

Real estate 274

Real estate B2B Customer Service Sales 274

Ambs Call Center

AUGUST 30, 2024

In the highly competitive real estate industry, delivering exceptional customer service is important. Especially if you want to stand out and build your successful business.

Real estate 59

Real estate Customer Service Management 59

Ansafone

JULY 29, 2022

For those in the real estate industry, it’s a no-brainer that personable and courteous communication should be prevalent and consistent in order to gain the trust of prospects. No real estate agents can afford to miss out on a major listing! What can a real estate answering service provide?

Real estate 62

Real estate Answering services Contact Center outsourcing 62

Win the Customer

AUGUST 5, 2014

What benefit do your customers have to use your services? Find ways to help your customers make sound buying decisions to make your job easier while improving their own well-being. Business'

Real estate 132

Real estate Customer Service 132

CSM Magazine

JUNE 12, 2023

In any real estate business, occupancy rate is an important metric used to measure the success of a property. This key performance indicator can also have an impact on customer satisfaction. The real estate industry is known for its volatility and ever-changing dynamics.

Real estate 52

Real estate Customer Service Metrics Feedback 52

CSM Magazine

MAY 18, 2022

If you’re a real estate agent, then you know that customer service is key. In this article, we will discuss 15 ways to improve real estate customer service and provide a better experience for your clients. Another way to improve customer service is by staying organized.

Real estate 52

Real estate Customer Service CRM Personalization 52

CSM Magazine

JANUARY 6, 2020

Real estate may be most famous for being all about location, but the reality is that you can’t overlook the importance of customer service. Real estate investors tend to focus on the bottom line but ignoring customer service will literally cost them. Go the Extra Mile. Conclusion.

Real estate 52

Real estate Customer Service Metrics Customer retention 52

CSM Magazine

OCTOBER 30, 2024

Winners included Dulsco for Customer Happiness Team of the Year, Autostrad Rent A Car for Customer Happiness Company of the Year – SME, and ORO24 Developments for Customer Happiness Real Estate Developer of the Year.

Real estate 52

Real estate Telecommunications Customer Service Government 52

TeleDirect

JULY 13, 2022

For real estate brokers, clear and helpful communication is a key to success. By working with a dedicated real estate brokerage answering service, you are creating a better experience for all parties involved in the realty process. What is a Virtual Real Estate Receptionist? Who wants that?

Real estate 62

Real estate Answering services Advertising Call Center 62

TeleDirect

JULY 13, 2022

For real estate brokers, clear and helpful communication is a key to success. By working with a dedicated real estate brokerage answering service, you are creating a better experience for all parties involved in the realty process. What is a Virtual Real Estate Receptionist? Who wants that?

Real estate 62

Real estate Answering services Advertising Call Center 62

Abby Connect

AUGUST 1, 2023

In the real estate industry, great customer service is important in unlocking ultimate client satisfaction. Providing exceptional customer service as a real estate agent can make all the difference in being able to successfully build strong client relationships, foster loyalty, and receive referrals.

Real estate 52

Real estate Customer Service 52

SharpenCX

JUNE 24, 2021

From helping first-time home buyers understand market rates to reaching the pinnacle of popularity – getting their own SNL skit – Zillow has emerged as a major disrupter in the real estate market. But without the bigger picture, you’ll never deliver exceptional customer service and become an industry leader.

Real estate 67

Real estate Marketing Customer Service Banking 67

OctopusTech

JULY 6, 2018

While most of the real estate professionals happily look forward to visiting properties with their trusted clients, there are only a handful of realtors who consent to the task of cold calling, an equally important task which helps them gain new clients. Customer Service. Why outsourcing?

Real estate 59

Real estate Call Center outsourcing call center software 59

CSM Magazine

NOVEMBER 26, 2024

Here’s how technology is revolutionizing customer service in the mortgage industry. Artificial Intelligence and Chatbots Artificial intelligence (AI) and chatbots are improving customer service by providing instant support and answering common questions.

Technology 52

Technology Customer Service Real estate Chatbots 52

TeleDirect

JULY 13, 2022

If you’re in the real estate business, you know the importance of great customer service! That’s where a dedicated answering service for realtors comes in. With a real estate answering service, your agents can focus on finding amazing properties for your clients. Location, Location, Location.

Real estate 62

Real estate Call Center Answering services call center solutions 62

CSM Magazine

DECEMBER 7, 2022

Success in the real estate industry highly depends on the quality of customer service. As you may have known already, there is a lot of money to make in the real estate industry, which also means a lot of stiff competition. Then follow these five fundamental tips: The Fundamentals of Real Estate Service.

Real estate 52

Real estate Marketing Sales Technology 52

Callminer

FEBRUARY 23, 2021

A new need for more adaptive service options, including improved omnichannel customer experience, has shown up as a strong trend with few signs of letting up. For instance, when they go from email support to calling the customer service team. “A A major recent customer service trend is the demand for omnichannel service.

Call Center 376

Call Center Technology Banking Contact Center 376

CSM Magazine

APRIL 11, 2024

Navigate the intricate world of real estate negotiation with strategic expertise and discover the secrets to securing lucrative deals. When mastering the art of negotiation in the real estate marketplace, understanding the importance of strategy is critical.

Real estate 52

Real estate Transportation Marketing Engineering 52

JustCall

AUGUST 8, 2023

The real estate industry is massive, fragmented, and quite often digitally immature. However, given how Artificial Intelligence (AI) has made a disruptive and groundbreaking entry, it is hard to deny how it can change the face of real estate as we know it. Here is a detailed report on using AI in real estate.

Real estate 52

Real estate Chatbots Marketing Sales 52

CSM Magazine

JUNE 4, 2022

Marketing is a dynamic issue that plays a massive role in the success and growth of your real estate business. If you are new to the real estate business or just seeking to improve your sales and take them to the next level, this is the right article. Building a quality brand in real estate is vital.

Real estate 52

Real estate Marketing Advertising Sales 52

Callminer

AUGUST 1, 2017

If customers are being sent to the wrong department, then they tied up customer service personnel from helping the right people. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

JustCall

JUNE 26, 2023

In today’s digital age, communication has become more critical than ever before, and it is no different when it comes to the real estate industry. Real estate agents require efficient communication methods to keep in touch with leads, manage appointments and stay up-to-date with clients.

Real estate 52

Real estate Scripts Marketing Best practices 52

Customer Guru

JANUARY 16, 2018

We hope to inspire and guide more professionals in adopting and inculcating a customer-centric approach in their organizations. Instead of disappointing the customers after raising their expectations, it is necessary to deliver on the basic amenities that are promised, before WOWing them. The real estate industry is, again, different.

Real estate 110

Real estate Customer centricity Management Customer Service 110

CSM Magazine

AUGUST 26, 2019

Customer service is the key to any successful business and real estate is no exception. Whether you are a solo real estate agent or run a bigger real estate firm, you need to learn how to effectively maintain a good relationship with your clients, in order to be perceived as a professional in the industry.

Real estate 45

Real estate Customer Service Engineering Feedback 45

LiveChat

AUGUST 24, 2018

Real estate is a people-driven business. But increasingly, the initial communication between a real estate agent and a potential homebuyer happens online. However, if something goes wrong, you could lose a customer long before they cross the threshold at your open house. Chat boxes and real estate: a case study.

Real estate 45

Real estate Sales Consulting Consulting 45

Call Experts

MAY 6, 2021

Real estate agents and property managers, if your business takes too long to react to requests and return messages, your renters, buyers, and owners can get disappointed. And from there, you will become the company that has poor customer service and doesn’t care about your clients. Then, word will spread.

Real estate 52

Real estate Contact Center Management Scripts 52

TechSee

FEBRUARY 27, 2018

Growing trend of customer service on demand. Today’s consumers also have high expectations for customer service. Providing customers with fast, helpful service and easily accessible information is no longer a nice-to-have, it’s a need-to-have in order to keep customers satisfied and avoid churn.

Customer Service 116

Customer Service Real estate Call Center Enterprise 116

ShepHyken

JANUARY 17, 2020

Technically starting in December of 2007, the housing market collapsed, sending many homes into foreclosure, and many real estate agents and mortgage originators looking for new employment. I’m guessing you mean something more than just better good customer service. Most were taken by surprise. Better experience?”

Real estate 211

Real estate Finance Marketing Customer Experience 211

Noble Systems

JUNE 26, 2020

With Cloud IVR, contact centers have a lower cost of entry and can eliminate daily maintenance and upgrade requirements and valuable data center real estate. The cloud based IVR offers an “always on” service environment, with 24x7x365 support and monitoring.

Interactive Voice Response 98

Interactive Voice Response Contact Center Technology Real estate 98