Customer Service Scripts Seminar 
ShepHyken
JANUARY 29, 2021
You can do the same and improve your customers’ experience. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. Get to know the customer personally. You wouldn’t have a contact center if you had no customers to start with.
Comm100
JUNE 30, 2016
Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”
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Quality Contact Solutions
JANUARY 27, 2022
You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. Tailor quality monitoring programs around a set of predetermined points, designed to ensure specific areas are touched on and maintain acceptable customer service levels. Increase Sales by Upselling.
Fonolo
JANUARY 31, 2023
Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Act it out.
CSM Magazine
MARCH 18, 2020
If there is one thing today’s consumer expects, it would be excellent customer service. This holds true in both the business and private sectors, but unfortunately, many customer service call centers leave a lot to be desired. There are several ways in which your customer service call center can approach training.
Calltools
JULY 10, 2019
Develop several scripts with different personalities so your trainee will get a wider range of experiences. Role-playing isn’t exactly the same as talking to real customers, but it creates a realistic environment that tests the skills of new employees. Reinforce learning by having the trainee perform typical tasks, too.
SharpenCX
JUNE 28, 2023
It seems customer service is now the yardstick by which consumers measure brands. In addition to making purchase decisions based on price, quality, and brand experience, consumers also seek out companies with fast, convenient, and helpful customer support. Without it, companies risk future sales and brand growth.
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