Brad Cleveland Blog

APRIL 6, 2017

The post Boosting the Strategic Value of Your Customer Service Operation appeared first on Brad Cleveland.

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Brad Cleveland Blog

APRIL 19, 2016

The post Boosting the Strategic Value of Your Customer Service Operation appeared first on Brad Cleveland.

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Strategic Value Customer Service Contact Center Call Center 26

Brad Cleveland Blog

MARCH 5, 2018

The post Boosting the Strategic Value of Your Customer Service Operation appeared first on Brad Cleveland.

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Strategic Value Customer Service Contact Center Call Center 26

Brad Cleveland Blog

FEBRUARY 10, 2021

Customer service initiatives have enormous potential to improve customer experience and boost strategic value. For example, customer service can provide the broader organization with powerful insight on customers, products, services and processes.

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Brad Cleveland Blog

OCTOBER 20, 2023

There are three levels on which contact centers can create value. They include efficiency, customer satisfaction and loyalty, and strategic value. Only … Continue reading → The post Boosting Your Contact Center’s Strategic Value appeared first on Brad Cleveland.

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Brad Cleveland Blog

MARCH 13, 2019

There are three levels on which effective customer service creates value: efficiency, customer satisfaction and loyalty, and strategic value. Only a small percent of organizations harness the true strategic potential of the insight that comes from customer service.

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Brad Cleveland Blog

OCTOBER 18, 2016

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization.

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Strategic Value Contact Center Call Center Customer Experience 26

Brad Cleveland Blog

SEPTEMBER 22, 2017

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization.

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Brad Cleveland Blog

SEPTEMBER 22, 2017

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

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teleopti

APRIL 30, 2019

Communicate the strategic value of the individual – engaged people go above and beyond what is expected of them because they feel part of a purpose larger than themselves. For example, today’s customer service departments have a powerful role to play in sharing best-practice principles with the rest of the organization.

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Employee engagement Management Self service Strategic Value 80

Brad Cleveland Blog

OCTOBER 18, 2016

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

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Strategic Value Contact Center Call Center Customer Experience 21

Brad Cleveland Blog

OCTOBER 18, 2016

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

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Strategic Value Contact Center Call Center Customer Experience 20

Brad Cleveland Blog

SEPTEMBER 22, 2017

One of the most important leadership priorities in today’s economy is to ensure that your customer contact center delivers maximum strategic value to your organization. That, in turn, is what will get you the support you need from colleagues across the organization.

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Brad Cleveland Blog

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ClearAction

MAY 29, 2016

While there is a certain success rate in customer retention tactics, it is prone to similar efforts from competitors. Success is greater with a strategy that engages the entire value chain across the company. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

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Marketing Customer Experience Chief Customer Officer Calibration 97

Contact Center Geek

SEPTEMBER 30, 2021

Brad Cleveland is a legend in the customer service and customer experience space. Not merely a thought leader, but an action leader, who has helped shape how customer service and customer experience leaders think, practice, and evolve to do incredible work in the spirit of humanity and business.

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Customer Experience Journey mapping Strategic Value Customer centricity 62

Playvox

MARCH 19, 2024

Contact center AI is a collection of tools or contact center software designed to enable smarter, data-driven, and more efficient customer interactions, with the ultimate goal of delivering better CX. This improves customer satisfaction and net promoter scores, and other key customer service metrics.

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Contact Center Quality management Interactive Voice Response Coaching 74

OctopusTech

JULY 14, 2018

Customer satisfaction and loyalty are two key factors you should look for while pursuing organisational success and long-term growth for your company. Your IT-related services can be limited to the very needs of established departments. The probability is probably low.

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outsourcing Customer Support Strategic Value Call Center 63

TeamSupport

SEPTEMBER 8, 2020

In other words, effective B2B support forms the foundation for long-term successful customer engagements. In this blog series, based on the whitepaper co-produced by ServiceXRG and TeamSupport, we explore how to position the investment in Support as a strategic value aligned to current business practices and target outcomes.

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B2B Customer Support Strategic Value Coaching 64

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. Deep dives into the nuts and bolts of running a customer experience program effectively. Conversations about the role of social customer service in providing a great customer experience.

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Strategic Value Marketing Technology Customer Experience 49

Expivia

FEBRUARY 18, 2024

Transforming Customer Service: The Evolution of Contact Center Outsourcing In the rapidly evolving business landscape, where technological innovation outpaces traditional business models, the contact center outsourcing industry is undergoing a monumental shift.

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Customer Support outsourcing Strategic Value Contact Center 40

TeamSupport

SEPTEMBER 30, 2020

With that, we are helping businesses become more proactive about the health of their customer relationships, and better positioning them for account renewals and expansion. The future is also about Customer Success. Success proactively monitors overall customer health while Support reacts to ad-hoc issues, often in fire-fighting mode.

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B2B B2C Strategic Value CRM 59

CSM Magazine

OCTOBER 6, 2020

. “The integration of Conversa by Red Box with RingCentral will offer customers a scalable platform that provides them with the access and control they need to realize compliance and full strategic value of the data captured from their recorded conversations.” ” About Red Box.

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Strategic Value Enterprise Government Healthcare 52

NICE inContact

SEPTEMBER 11, 2018

NICE inContact recently commissioned a study by Forrester Consulting —the Total Economic Impact of NICE inContact CXone—to quantify the financial benefits and strategic value of migrating from on-premises contact center technology to its cloud customer experience platform, CXone. Unify to Deliver Immersive Customer Experiences.

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contact center solutions Cloud contact Contact Center Virtual Agent 48

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. Deep dives into the nuts and bolts of running a customer experience program effectively. Conversations about the role of social customer service in providing a great customer experience.

Strategic Value 40

Strategic Value Marketing Technology Customer Experience 40

Clarabridge

MARCH 1, 2017

Discussions of case studies that show the strategic value of customer experience management. Deep dives into the nuts and bolts of running a customer experience program effectively. Conversations about the role of social customer service in providing a great customer experience.

Strategic Value 40

Strategic Value Marketing Technology Customer Experience 40

CSM Magazine

OCTOBER 7, 2021

We have both the desire and resources to work with our partners across the world to build sustainable and growing businesses to capitalize on the demand from the market, more specifically customers migrating from traditional on-premise solutions to Contact Center as a Service platforms,” adds Rosemary Cormican. “We

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Contact Center Marketing Interactive Voice Response Strategic Value 52

ClearAction

MAY 29, 2016

While there is a certain success rate in customer retention tactics, it is prone to similar efforts from competitors. Success is greater with a strategy that engages the entire value chain across the company. Leading customer experience excellence is a tremendous opportunity for Marketing’s strategic value.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

ClearAction

DECEMBER 5, 2023

Right the First Time leads to Freed-up Resources, which reduces Customer Acquisition Costs, Customer Service Value costs, and Customer Retention costs (Customer Health Score), which lead to Margin Expansion. Why should any of these efficiency efforts ignore what customers value?

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Metrics Chief Customer Officer Customer retention Strategic Value 62

RapportBoost

NOVEMBER 5, 2018

“The ICMI Customer Experience Movers & Shakers list recognizes the hardworking individuals that are inspiring excellence, motivating their peers and shaping the future of customer service,” said Erica Marois, Content Manager, ICMI. Brands have achieved up to 60% year-over-year revenue gains by using RapportBoost.

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Sales Contact Center Average Handle Time Employee engagement 40