Call Design
FEBRUARY 19, 2025
Traditional Real Time Management methods are not only time-intensive but also prone to errors. Often there is a delay in updating schedules which means that the information in your workforce management system is no longer reflective of what is happening. The post It’s Time to Rethink How you do Real Time Management!
Peter Lavers
FEBRUARY 27, 2018
Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now! When customer support representatives start at a company, they usually get a bit of training upfront.
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ShepHyken
JUNE 19, 2020
He discusses the pros and cons of AI customer service tools, as well as the benefits of utilizing a virtual assistant. There is no doubt that the presence of AI in today’s businesses has helped companies operate smoothly when teams cannot afford more customer service employees.
SharpenCX
APRIL 15, 2020
And brand new research out of Tethr shows customer service organizations like yours live in a similar reality. Tethr monitored more than 1 million service interactions across dozens of industries to see how the pandemic has impacted customer service. Time Blocking.
Kayako
MARCH 21, 2022
Another survey showed that after a negative customer service experience, 73% of customers in the telecom space shared negative opinions about the company via word-of-mouth, and 22% of them also shared their experience on social media. There are measurable steps companies can take to improve customer service.
Kayako
APRIL 12, 2022
As more and more customer transactions occur virtually, the quality of online help desks and customer service support is becoming an essential differentiator for companies. Apart from the stats, it is important to look for examples of company success stories improving customer service and productivity.
Playvox
APRIL 19, 2023
Excellent time management is crucial in a contact center. Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction.
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