ShepHyken
FEBRUARY 13, 2024
They use their cars for the same reason: daily transportation. And both dealerships – Ford and Ferrari – provide stellar customer service. While the two cars serve the same function of transportation, the choice between them isn’t about getting from point A to point B. They both drive downtown to work.
ShepHyken
APRIL 28, 2021
This is a great customer service training lesson. So, he calls the dealership’s customer service number, which was actually a support center for all of that brand’s dealerships in the U.S. But you knew that, and let’s all assume the customer service agent knew it, too. He bought a new car. One BIG problem.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JULY 14, 2021
How do you say Yes to every customer request ? Is this customer service utopia? You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
Myra Golden Media
MAY 7, 2019
In my customer service workshops, I improve the customer experience by challenging employees to consider, “ What else does my customer need to know? ” And then meeting that need without the customer having to wonder, fret, or even ask. Answer Your Customer’s Most Pressing Questions Before They Panic.
CSM Magazine
FEBRUARY 12, 2025
However, superior customer service is what truly sets the best moving companies apart. After all, packing and transporting belongings is just one part of the jobmaking customers feel supported, heard, and reassured is equally important. Key Ways Cross-Country Movers Can Enhance Customer Service 1.
ShepHyken
JANUARY 19, 2022
But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . If a TSA employee inspecting luggage can surprise a passenger, it shouldn’t be hard for you to find ways to deliver small surprises to your customers. . Follow on Twitter: @Hyken.
VirtualPBX
JUNE 22, 2021
This week we want to thank our customer, 1st Classic Transportation, for participating in our new case study video that shows how successful the company has been in using its phone system to power through the economic slowdown caused by COVID-19. Customers that arrive at the airport can text us immediately,” Fagbolu said.
Expert insights. Personalized for you.
372 
Let's personalize your content