VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. And this enables great customer service and collaboration among teams.

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Hodusoft

AUGUST 24, 2022

How can Enterprise VoIP System Benefit your Business. If you’re running a business, big or small, you’ve likely considered making the switch to a VoIP (Voice over Internet Protocol) phone system. In this blog, we’ll introduce you to some of the key benefits and features of enterprise VoIP phone systems. . And rightly so!

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ShepHyken

NOVEMBER 22, 2019

This puts a lot of extra pressure on businesses to deliver exceptional customer service. It’s not enough to have a great product—that product also has to come with great customer experience. For businesses that have become the benchmark for top customer service, what are they doing differently?

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ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken.

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VirtualPBX

MARCH 1, 2022

Join us for our partner webinar, “Become a High-Earning VoIP Partner,” on March 9th at 11 am Pacific. Existing partners love to bring people to VirtualPBX because we have a superior customer service and support team. The post Become a High-Earning VoIP Partner appeared first on VirtualPBX.

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Nextiva

FEBRUARY 19, 2019

The quality of your customer service can make or break your business. According to American Express, one-third of Americans would consider switching providers after just one bad customer service experience. One bad customer service conversation can be fatal to your business. That’s right.

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Nextiva

JANUARY 14, 2019

And one of the best ways to truly engage customers is to connect with them via superior customer service. The post 10 Real-Life Customer Service Examples and Tips to Grow Your Fan Base appeared first on Business VoIP, Customer Experience, Sales & Marketing Content - Nextiva Blog.

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aircall

MAY 13, 2019

Whether it’s for sales operations or customer support, brands need a way to communicate with their current and future clients. Voice over internet protocol (VoIP) providers offer businesses an affordable, modern, and more versatile alternative to classic landline phones, but questions of “reliability” create a hesitation to switch.

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Nextiva

OCTOBER 30, 2018

Every business owner will tell you the key to success is solid customer service. There are a couple reasons for this… First, customers are more likely to remember a poor experience with a business or a brand than a good one. Unfortunately, customers that have a negative […].

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aircall

JUNE 3, 2019

While it was certainly understandable to critique VoIP (Voice over Internet Protocol) phone quality in the past, it has come a long way. Thanks to increasing internet speeds and stronger computing technology (think Gateway PC circa 1998) VoIP has closed the gap in its level of stability and reliability. Cost of VoIP: Usage Fees.

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ShepHyken

SEPTEMBER 5, 2017

Shep Hyken interviews Matt Peterson, CMO and co-founder of Jive Communications, a worldwide cloud based communication company that offers VoIP, video conferencing, and contact center support. Matt is responsible for designing the marketing strategies and processes that drive Jive’s growth, it’s obvious he cares about his customers.

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VirtualPBX

DECEMBER 5, 2019

As you observe the rise of apps like Uber, Netflix, Amazon, and Airbnb, you will realize that people love the convenience these brands provide in the form of swift resolution of their queries and problems through chatbot customer service. Any delay in service would cause customers leave one business for another.

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Nextiva

SEPTEMBER 10, 2019

The future of customer service could mean the future of your business. 77% of customers are “fed up” with bad customer service, and 91% of consumers only buy from brands they trust. That means poor customer service leads to lost customers and lost revenue. Companies […].

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Callminer

FEBRUARY 23, 2021

A new need for more adaptive service options, including improved omnichannel customer experience, has shown up as a strong trend with few signs of letting up. For instance, when they go from email support to calling the customer service team. “A A major recent customer service trend is the demand for omnichannel service.

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CSM Magazine

MAY 18, 2022

Improving your customer service can have a whole range of benefits to your business. Here are 5 key areas of customer service you should consider improving. Are your email addresses easy to find online or on customer documents? Then, consider how you might go about making your customer service calls better.

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NobelBiz

AUGUST 13, 2024

What is VoIP? A Voice over Internet Protocol (VoIP) telecom system allows contact centers to connect inbound and outbound calls over an internet connection. Contact centers that use VoIP can convert voice to a real-time experience by enhancing agents’ self-service and support activities, increasing throughput, and reducing costs.

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VirtualPBX

JANUARY 19, 2023

Your VoIP customer service team is on the front line of your business, which means you should do everything they can to make their work easier. When you give them access to the right tools, they’re able to retain and upsell customers, provide great customer experience, and deliver timely responses.

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Avoxi

JANUARY 7, 2025

Top VoIP Call Center Solutions for Businesses in 2025 Managing high call volumes, consistent customer service, and outdated phone systems can overwhelm agents and lead to long wait times and frustrated customers.

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LiveVox

MAY 13, 2022

One survey found that nearly seven in ten respondents, about 69% of surveyors, stated they prefer to talk to a live agent over the phone, as one of their top three preferred methods of communication with a company’s customer service department. The post What is a VoIP System? appeared first on Livevox.

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Inbenta

MAY 7, 2021

Most customers are willing to spend more with businesses that respond fast – but 62 % of companies don’t respond to customer service emails at all! While customers appreciate politeness, knowledge of the product, and the ability to resolve issues – a quick response is prized above all. Find out where you’re going wrong.

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VirtualPBX

JANUARY 12, 2021

What this showed phone system providers like ours is that VoIP calling features for 2021 need to revolve around a remote-first attitude. What are the top VoIP features for 2021 that help make work more effective? What are the top VoIP features for 2021 that help make work more effective? Top 2021 VoIP Voice Feature.

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CSM Magazine

MARCH 6, 2025

Whether youre a new Zadarma user or a long-time customer, knowing how to quickly reach their customer service team can save you time and effort. This guide will explain how you can contact Zadarma, including the crucial details about their customer support options. How Do I Contact Zadarma Customer Service?

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Nextiva

JUNE 14, 2019

Customer service is much more than a purchase and an exchange of pleasantries. What makes or breaks a relationship is the customer service psychology in play there. When you understand the psychology is when you achieve customer satisfaction. The post 15 Customer Service Psychology Tips to Master.

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VirtualPBX

MARCH 3, 2023

Here at VirtualPBX, we understand the importance of customer service automation for businesses. Our very own Customer Success Coordinator, Kathy, needed to find a way to accurately track her teams activity in Pipedrive CRM and be able to follow up with received voicemails. Let’s take a closer look into how she did this.

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IdeasUnlimited

SEPTEMBER 19, 2022

Once a customer makes, or is close to making, a purchase, it is time to put extra effort in satisfying them in order to build a customer base that keeps returning for more. This is where customer service enters the picture. Brand quality is unmistakably tied to customer satisfaction. Customer Trust.

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Momentum Telecom

JULY 11, 2024

By now, you’ve likely heard about VoIP communications. Simply put, VoIP refers to voice communication transmitted via the Internet vs. the physical copper phone lines of the past. The explosion of VoIP business solutions has revolutionized what it means to take a work call, enabling the work from anywhere movement. What Is VoIP?

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TeleDirect

OCTOBER 23, 2023

VoIP, or Voice over Internet Protocol, allows you to make calls over the internet. With the advent of the remote workforce, which doesn’t appear to be going away any time soon, VoIP became a standard, resolving many pain points while reducing costs. If you’re wondering, “ What is VoIP, and how does it work ?”

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Nextiva

DECEMBER 24, 2019

Skip right to the top customer service trends below! In 2020, customers no longer tolerate poor service. After all, all a customer has to do is run a quick Google search and they’ll find ten other companies willing to provide the same value you do. Plus, reviews influence product purchases now more than […].

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JustCall

SEPTEMBER 3, 2024

You shouldn’t have to spend a fortune on expensive phone bills to reach international customers. But there’s a solution: VoIP. VoIP texting is the modern equivalent of a digital messenger, delivering your message efficiently and securely over the internet. What is VoIP texting? How does VoIP texting work?

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aircall

NOVEMBER 17, 2021

Once your business has decided to move away from traditional phone services, the search for the best VoIP provider becomes a critical step in modernizing the way your team communicates. Fail to choose the best VOIP provider, though, and you’ll not only miss out on the benefits, but you also might have to take on new challenges.

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NobelBiz

SEPTEMBER 17, 2024

One of the most significant innovations in the recent past within communications has been VoIP, or Voice over Internet Protocol. VoIP phone systems revolutionize how businesses can connect with one another and customers internally, through flexibility, cost savings, and high-quality service. from 2019 to 2024.

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JustCall

JULY 2, 2024

Voice over Internet Protocol (VoIP) phone services are transforming the way businesses in Canada communicate, offering a range of features and flexibility not found in traditional phone systems. VoIP services are becoming increasingly popular due to their cost-effectiveness and advanced functionalities.

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Babelforce

AUGUST 25, 2022

VoIP is a voice-over-internet protocol technology that allows you to make phone calls over the internet. Telecom companies typically provide VoIP services. Choosing the right VoIP provider for your business can be daunting whether you are a small and medium-sized business or an enterprise-scale business.

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CX Global Media

JULY 2, 2018

It’s been around since VoIP was established. By leveraging machine learning to automate interactions with customer’s by removing those really easy questions that chatbots are able to solve for, it kind of put more stress on agents and supervisors. Meaning perfect call quality on average anywhere in the world.

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NobelBiz

DECEMBER 5, 2023

It offers enhanced flexibility and customization compared to traditional methods, allowing businesses to tailor their call management strategies. With advanced VoIP features like simultaneous ringing and call queues, call forwarding enhances productivity and customer service.

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Hodusoft

JANUARY 27, 2023

VoIP Phone System - A Definitive Guide As internet systems continue to evolve, more and more companies are turning to VoIP as their communication solution of choice. With the global VoIP market valued at a whopping $123.3 What is a VoIP Phone System? What is a VoIP Phone System? Why choose a VoIP phone system?

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JustCall

JANUARY 19, 2023

Are you looking for the best VoIP alternative? This in-depth blog will take you through the top 8 VoIP options and alternatives that will help you find your next business phone provider. JustCall: Real Reviews from Trusted Sources and a Video Review Choosing the best business phone systems VoIP for your business is not a cakewalk.

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