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Guest Blog: The 8 Elements of Customer Support Quality

ShepHyken

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be….

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Would You Fight to Make Your Customers Happy?

ShepHyken

I was on a customer support call with a software company and their rep said, “I’ll need to talk to my manager. This is the customer service rep I want to talk to every time I call the company. This is the person I want on my side. When it comes to customer service, I’m in alignment with the second definition.

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Customer Service Versus Customer Experience … What’s the Difference?

ShepHyken

I remember the term customer experience being used as a fancy phrase to describe customer service. Some smart person was trying to give a facelift to the term customer service. Not long after that, however, other smart people started using the term customer experience to describe every interaction with a company.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic.

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Guest Blog: The 8 Elements of Customer Support Quality

ShepHyken

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be….

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Guest Post: 5 Reasons Why Customer Experience is the Pulse of Every Business

ShepHyken

Considering all these pointers, let us find out how customer experience determines the lifeline of a business. . Customer experience leads to customer satisfaction . An experience leads to the development of perception in a person. For instance, one of the prime touchpoints that a customer use is customer support.

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Difference Between Multichannel & Omnichannel Customer Support

ProProfs Blog

Remember when your business had limited platforms, mostly email, mail, and phone support, to help customers reach your brand? No wonder customers today are more concerned about how their customer support experience might turn out with a brand. best customer experience. ”. And your support operators? .