Comm100

FEBRUARY 5, 2018

As CRM thought leader, Paul Greenberg puts it : “When it comes down to it, most of the [vendors] in this market may call themselves customer engagement companies, but [they] don’t compete with each other because their products are so different … There is no definition to this emerging market yet.”.

CRM 68

CRM Marketing Multichannel Self service 68

JustCall

MARCH 10, 2023

As a result, they can use it to process end-to-end customer calls quickly and efficiently. At a macro level, a call flow may also indicate how a customer call weaves its way through the organization. By this definition, call flows are the route map describing how customers connect with the right representative.

Call flow 40

Call flow Contact Center Interactive Voice Response Scripts 40

SmartKarrot

APRIL 24, 2020

When the convergence of low customer retention rates and higher churn, creates a deadlock in business growth, ‘ client success manager ’ comes in. Investment in the client relationship holds great revenue potential and it is necessary to make sure that it goes well. What is Client Success? What Does a Client Success Manager do?

Management 11

Management SaaS Accountability Customer retention 11