Solvvy

AUGUST 17, 2022

However, some of the most important metrics to track are customer support KPIs, which can provide crucial insights into your operation and the health of your business, from customer satisfaction and retention to cost control and the bottom line. Why Should Businesses Track Customer Service KPIs?

Customer Support 102

Customer Support Customer retention Chatbots Metrics 102

Creative Virtual

JANUARY 12, 2021

Having innovation at the heart of our company culture at Creative Virtual has served the company well, but only because we innovate with the objective of delivering products and services that genuinely help our customers meet their goals in increasingly better ways. Most companies use chatbots as a way to manage customer support.

Self service 52

Self service Virtual Agent Chatbots Consulting 52

TeamSupport

APRIL 12, 2024

In manufacturing, effective customer support requires technology that spans geographical boundaries and provides a wealth of knowledge. Empowering customers to find answers to their questions independently can lead to quicker resolutions, and establish a deeper understanding of customer needs.

Self service 52

Self service Customer Support Technology Metrics 52

TeamSupport

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Schedule a Demo with us today!

Self service 52

Self service Chatbots Best practices Customer Support 52

Kayako

APRIL 14, 2016

Video is an excellent self-service tool. It offers a unique way for customers to learn about and get the most from your product or service. Interactive video takes things to the next level – by giving your customers a complete support experience in one. Why use video in self-service support?

Self service 54

Self service Best practices Customer Support Marketing 54

Mindtouch

OCTOBER 12, 2017

It happened while I was demoing a customer’s deployment of MindTouch to a senior leader in Customer Support. The customer site is CAKE software for restaurant management and point of sale , a software-as-a-service (SaaS) product owned by the massive food service conglomerate Sysco.

Self service 48

Self service SaaS Analytics Sales 48

CSM Magazine

APRIL 2, 2025

Shift Swaps and Self-Service: Employees should be able to request time off or swap shifts without back-and-forth emails. Read Reviews and Test Demos Other business owners experiences reveal a lot. Then, try free demos. Now, take the next step: shortlist a few options, try demos, and get ready to reclaim your time!

Healthcare 52

Healthcare Self service Feedback Sales 52

ViiBE Blog

SEPTEMBER 29, 2023

ViiBE Blog Best strategies for customer self-service Anna Gorina September 29, 2023 Share this article Contents Share this article Contents The moments when customers will reach out to your support are inevitable. That is why self-service was invented. What is customer self-service?

Self service 52

Self service Banking Feedback Chatbots 52

Inbenta

OCTOBER 30, 2024

BOOK A DEMO   So what are the benefits of knowledge management? Decrease support costs By giving support agents easy access to knowledge, a good internal KMS helps them perform their job better and more efficiently, which ultimately translates into savings. All these situations are inevitable.

Self service 52

Self service Chatbots Engineering Education 52

ShepHyken

MAY 4, 2023

With so many consumers moving their contact methods to chat and email-based tools, it’s important for customer service professionals to have the best tools at their disposal. This can include automation software, customer support platforms, and other tools that can help streamline processes and improve efficiency.

Customer Service 156

Customer Service Metrics Self service Customer retention 156

ShepHyken

FEBRUARY 18, 2022

demo or trial registrations) . Offering self-service materials and guided walkthroughs helps clients get what they need. . After onboarding and orientation, your customers are ready to utilize your SaaS products. Customer Lifetime Value: Customer support teams should also aim to increase client lifetime value.

SaaS 190

SaaS Customer Experience B2B Feedback 190

Calabrio

APRIL 24, 2025

Chatbots & Voicebots for AI-Driven Self-Service Leveraging conversational AI and Natural Language Processing (NLP), intelligent chatbots and voicebots are transforming self-service. Lets look at the top uses of AI in the contact center and the key benefits they can deliver.

Contact Center 52

Contact Center Customer Experience Coaching Self service 52

TeamSupport

JUNE 3, 2020

Companies want you to switch, but when it comes to B2B (business-to-business) customer support software, how do you know when it’s a good idea? To get started, here is a list of questions to ask yourself so you can better understand if you need to make a change with your support software. Ask software providers for a demo.

B2B 64

B2B Customer Support B2C Self service 64

Creative Virtual

APRIL 2, 2020

They also give organisations the opportunity to get self-service projects both deployed and performing well quickly. By working with an industry vendor that provides a combination of technology and implementation expertise and support, companies don’t need to worry about having that knowledge internally to get started.

Self service 52

Self service Virtual Agent Chatbots Government 52

Solvvy

SEPTEMBER 20, 2022

You can also use your customer satisfaction (CSAT) score , Net Promoter Score®, and customer retention as indicators of how well your customer support processes meet your client’s expectations. In addition, talk to your customer support team agents on the front lines to learn about their pain points.

Chatbots 62

Chatbots Metrics Customer Support Customer Service 62

Kayako

APRIL 12, 2022

Capture your customer’s entire journey in a way a support ticket or traditional help desk never could. Increasing NameCheap’s agent productivity through a self-service knowledge base. Namecheap is a leading domain registrar and technology company that offers domain registration, hosting packages, and related services.

Customer Service 118

Customer Service Self service Education Technical Support 118

TechSee

MARCH 10, 2021

Remote visual engagement goes way beyond just ‘seeing what your customer sees’ – it’s an enabler and connector for digital transformation. Adding the visual element to customer interactions can allow agents to handle more use cases than ever before. But the organization benefits as well.

Customer Service 109

Customer Service Self service Surveys Chatbots 109

TeamSupport

MARCH 18, 2024

In today's fast-paced world, customers require quick solutions to their problems. This is where self-service support comes in handy, allowing customers to find answers independently, thus saving time for both the customer and the support team. Schedule a Demo with us today!

Self service 40

Self service Chatbots Best practices Customer Support 40

TeamSupport

DECEMBER 6, 2022

Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. It’s integral to always take a demo of a solution and pick it apart.

Customer Support 52

Customer Support Self service Service level Customer Experience 52

Solvvy

JUNE 22, 2022

Why Conversational AI is a Good Fit for Customer Service. Although conversational AI has applications in a variety of industries and use cases, this technology is a natural fit for customer support. Gives customers a self-service option. Some people simply prefer self-service.

Chatbots 119

Chatbots Banking Self service Finance 119

Hodusoft

FEBRUARY 12, 2025

Limited Customer Experience Without multi-level IVR, customers may need to speak with a live agent for basic queries. This can cause longer wait time, frustration, and a less efficient service. A multi-level IVR can streamline the customer experience by providing self-service options. Ask for a Free demo!

Interactive Voice Response 52

Interactive Voice Response Self service Wait times CRM 52

Solvvy

JUNE 30, 2021

So how can you get a sense of the customer experience you’re delivering? It starts by analyzing your metrics – especially those tied to your customer support efforts. . These include churn and retention rates, customer satisfaction surveys (CSAT), your Net Promoter Score (NPS), and Customer Effort Score (CES). .

Chatbots 62

Chatbots Metrics Customer Support Agent burnout 62

Mindtouch

MAY 23, 2018

Today, MindTouch is the world leader in self-service customer support. We began as a developer-focused open source project, then we commercialized by selling to small software firms, and now we’re servicing some of the largest and most respected high tech and manufacturing brands in the world. Request a Demo.

Self service 91

Self service Coaching Marketing Customer Support 91

CSM Magazine

JULY 4, 2022

Casino customer support is a very important aspect of the life of any casino player. The professionalism of casino customer support significantly affects user experience and determines whether you are going to return back to a particular casino again and again or not. How Is Casino Customer Support Becoming Better?

Customer Support 52

Customer Support Self service Accountability Technology 52

TeamSupport

APRIL 23, 2024

Customer support in manufacturing is not just a service, but a commitment to nurturing a long-term partnership. Understanding the Importance of Customer Support Customer satisfaction is a necessity for the longevity of a successful business. Take a product tour or book a demo with us today.

Customer Support 52

Customer Support Technology Analytics Feedback 52

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? According to a report by Microsoft 95% of consumers consider customer service crucial for brand loyalty.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Balto

JANUARY 6, 2025

Zoho Desk Zoho Desk is a cloud-based QA platform that enables call centers to manage customer support tickets, customer satisfaction analysis tools, and advanced agent scoring techniques. Some of its standout features include customizable tabs, service escalations, workflow rules, and customizable reports and happiness ratings.

Call Center 52

Call Center Coaching Surveys Contact Center 52

Creative Virtual

FEBRUARY 7, 2023

engagement with the customer. This can be applied to marketing, sales, and customer support. Personalizing the customer’s experience can mean a lot of different things to different companies and in different scenarios. I was reminded of this last week when I received an email from Amazon with a product recommendation.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Creative Virtual

APRIL 16, 2020

In these unprecedented times, I have found myself reaching out for specific information, often at odd times of the day, and even well-established companies are failing to fulfil the demand to provide effective customer self-service tools.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

TeamSupport

FEBRUARY 1, 2024

In the realm of customer support software solutions, TeamSupport stands out for its comprehensive approach to managing the entire post-sale customer experience. This platform is designed with customer-centric organizations in mind, aiming to help them cultivate strong relationships with their customers.

Customer Support 52

Customer Support Customer centricity First call resolution outsourcing 52

Hodusoft

AUGUST 17, 2022

When you introduce an omnichannel customer experience , you’re up for an integrated, consistent, and real-time customer experience across multiple channels! There are elements of marketing at play in omnichannel customer service. This in turn can be used to deliver personalized customer support.

Contact center software 98

Contact center software Customer Service Contact Center Self service 98

Calabrio

FEBRUARY 25, 2025

Leverage AI to improve self-service and empower users without technical expertise. Features Omnichannel Routing: Route customer interactions to the most appropriate agent based on skills, availability, and context. Self-Service Options: Provide customers with convenient self-service options, such as IVR and chatbots.

Customer Experience 52

Customer Experience CRM Contact Center APIs 52

Creative Virtual

APRIL 14, 2020

With this quick coronavirus keyword solution, customers who reached out to their bank through Creative Virtual powered chatbots, could see the responsiveness of their bank and could be guided to the general ‘Coronavirus Hub’ FAQs.

Customer Support 52

Customer Support Virtual Agent Banking Self service 52

Comm100

DECEMBER 7, 2022

Read the full story: Canadian Blood Services improves customer & agent experience with Comm100 AI Chatbot – Pt. Offer self-service to increase support capacity. As much as today’s customers want customized support, they also want a way to help themselves.

Chatbots 98

Chatbots Self service Wait times Customer Service 98

Hodusoft

APRIL 2, 2025

Telecom companies and their contact centers must strive hard to keep up with the rising customer expectations. They must leverage sophisticated automated tools to not only deliver lightning fast service but also a wide array of self-service options. They have to face the heat of frustrated and angry customers.

Contact Center 52

Contact Center Interactive Voice Response contact center solutions Morale 52

TechSee

MARCH 1, 2021

The rise of new digital engagement channels is making it easier than ever for Customer Service staff to do the (selling) deed, while pushing the CX to the next level. Predictive solutions combine customer data with AI to determine intent and select the right next step to deliver the relevant customer support.

Sales 124

Sales Technology Customer Service Chatbots 124

Nicereply

MARCH 16, 2022

Some treat Customer Experience as a synonym to Customer Success, others see Success and Support as part of the CX team, and still, others prefer it reports into Sales as a way to increase upsells and renewals. I was in support leadership for a couple years. Support can kick off that process directly within a chat.

Sales 111

Sales Customer Experience Upselling Self service 111