ROI CX Solutions

JANUARY 9, 2025

Read Time: 8 Minutes Table of contents Introduction Do you want to streamline your customer service operations but aren’t sure where to start? You’re about to discover 12 practical ways to automate your customer support. AI chatbot AI chatbots are one of the best customer service automation examples.

Customer Service 52

Customer Service Interactive Voice Response Chatbots Analytics 52

ShepHyken

NOVEMBER 8, 2016

Advances in the World of Customer Service. Shep Hyken speaks with HDI’s senior writer/analyst, thought leader, customer support guru, and co-host of the popular #CustServ Tweet Chat, Roy Atkinson. They discuss how technology is advancing customer service and support.

Chatbots 302

Chatbots Self service Technology Customer Support 302

ShepHyken

NOVEMBER 23, 2018

This week we feature an article by Pascal van Opzeeland who writes about the quality of customer support and what it takes to provide great customer support. – Shep Hyken. What makes a customer support interaction good or bad? To be good, a customer support interaction needs to be….

Customer Support 176

Customer Support Customer effort Self service Metrics 176

CSM Magazine

SEPTEMBER 20, 2021

To ensure that the dicey game of customer happiness remains in your favor, we share 10 excellent customer support tips. Take a thorough read and find out what it takes to keep your customers satisfied, happy and loyal! 10 Awesome Customer Support Tips & Examples. Let’s get started!

Customer Support 98

Customer Support Education Self service Surveys 98

ShepHyken

JANUARY 6, 2021

While people have embraced self-service solutions and digital selling experiences, COVID-19 saw customers who normally would be happy with the digital experience reaching out to companies just to talk to someone who cares. For example, before the pandemic, delivery was a nice option that some businesses offered.

Chatbots 431

Chatbots Surveys Self service Personalization 431

Wowdesk Blog

FEBRUARY 4, 2025

Research shows that 86% of buyers are willing to pay more for a great customer experience, and companies that prioritize customer support software see up to 60% higher profits. With the rapid digital transformation, businesses must adopt the best customer support software to enhance efficiency and satisfaction.

Customer Support 52

Customer Support Chatbots Multi-channel support CRM 52

ShepHyken

NOVEMBER 21, 2023

Top Takeaways: Self-service is becoming more than just enabling customers to attempt to resolve their own issues. The lockdown has changed our customers’ perspective on how they want to spend their time. Generative AI, like ChatGPT, is expected to grow in customer contact organizations to support agents.

Personalization 248

Personalization Self service Chatbots Customer Support 248

ShepHyken

NOVEMBER 20, 2020

These are micro-goals that drive your team towards customer satisfaction, e.g. “ We will respond to email messages within 6 hours”. These are strategies like “Hire empathetic people for customer support team” that maximize customer satisfaction. Here are some great examples: Shepard virtual training course.

Customer Service 378

Customer Service Chatbots Education Feedback 378

TeleDirect

DECEMBER 25, 2024

Improved Customer Satisfaction When customers receive timely and effective assistance, their satisfaction increases. Example: Imagine a customer facing a technical issue with your product late at night. Global Reach For businesses with international customers, operating across different time zones can be challenging.

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

TechSee

MARCH 11, 2025

Elevated Customer Experience – AI delivers precise, personalized support, improving satisfaction and brand loyalty. Use Case Example: A leading security provider deployed Sophie AI’s Agent Assist with visual AI capabilities to save hundreds of thousands of dollars in service overhead in the first month alone.

Customer Service 109

Customer Service Education Self service CRM 109

TeamSupport

OCTOBER 12, 2022

Most businesses maintain some sort of customer self-service tools, whether it’s a chatbot or guide bot framework or a collection of knowledge base articles. Chances are your business maintains some sort of a self-service option, but does your business do a good job of promoting that to your customers?

Self service 98

Self service Chatbots Engineering Customer Support 98

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

ShepHyken

JULY 5, 2019

To improve exactly this, having the right tools, like a powerful help desk software , can assist with tracking customer pain points in a streamlined and organized manner. For example, your business can make data-driven decisions based on top linked articles to your tickets and calls. Offer a self-service solution.

Feedback 314

Feedback Self service Best practices Scripts 314

Fonolo

MARCH 7, 2023

That’s where self-service comes in. Even if you provide 24/7 live support, there are many situations where a customer can’t get in contact or doesn’t have the time to wait for an agent to become available. Movements from the human realm to the self-serve realm is harder. Hats off to the team at Aspect!

Self service 87

Self service Call Center Interactive Voice Response Chatbots 87

Comm100

DECEMBER 7, 2022

The technology driving chatbots has improved drastically in recent years, and organizations are now racing to introduce automation to their customer service. In the best chatbot examples, organizations save costs, improve service availability, boost efficiency, and more. Offer self-service to increase support capacity.

Chatbots 98

Chatbots Self service Wait times Customer Care 98

CSM Magazine

FEBRUARY 6, 2025

A customer service roadmap is a strategic plan that outlines the goals, processes, and milestones needed to offer exceptional customer support. Define Your Customer Service Vision What impression do you want customers to have after interacting with your business? Are agents succeeding in their role?

Customer Service 83

Customer Service Journey mapping Wait times Self service 83

ShepHyken

DECEMBER 19, 2023

For now, you can guess. Cindy, from my office, had a customer service issue. Here are the steps she took to resolve the problem: She went to the company’s website and clicked on customer support. This is a perfect example of the modern customer support experience.

Customer centricity 238

Customer centricity Chatbots Self service Feedback 238

TechSee

APRIL 17, 2022

The unpleasant experience of being bounced around, waiting on hold as you are passed from one customer service agent to the next is why many consumers dread contacting customer support. To put it another way, warm transfers now blend a customer journey across channels into a single continuous brand experience.

Customer Experience 207

Customer Experience Self service Call Center Chatbots 207

AWS Machine Learning

JULY 1, 2024

Organizations strive to implement efficient, scalable, cost-effective, and automated customer support solutions without compromising the customer experience. For Bot name , enter a name (for example, FAQBot ). For Intent name , enter a name (for example, QnABotIntent ). Choose Create bot. Choose Add.

Self service 117

Self service Chatbots Accountability Finance 117

aircall

AUGUST 14, 2022

But one way to ensure you can scale without compromising on quality is to scale your customer support team too. This means that however much your customer base expands or your business offering diversifies, you’re still providing what lies at the heart of a successful business: excellent customer service. .

Customer Support 117

Customer Support Benchmark CRM Chatbots 117

Nicereply

APRIL 6, 2022

In particular, one of the most affected areas by the pandemic is the customer support segment. What’s Changed in the Customer Support System? Below, we’ve listed some factors that shaped customer support during the pandemic: Offering 24/7/365 customer service. Enhancing customer experience.

Customer Support 98

Customer Support Morale Chatbots Wait times 98

Inbenta

JUNE 30, 2021

Chatbot examples in the travel & leisure industry. Chatbot examples in the utility industry. Chatbot examples in the retail industry. Chatbot examples in the manufacturing industry. Chatbot examples in the healthcare industry. Chatbot examples in the healthcare industry. Contents: Introduction.

Chatbots 105

Chatbots Airlines Healthcare Self service 105

ShepHyken

JUNE 28, 2019

Airline agents are still at check-in counters to guide passengers after self-service kiosks and to arrange complicated ticketing. In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. Technology replacing humans.

Contact Center 293

Contact Center Self service Banking Airlines 293

ShepHyken

AUGUST 25, 2024

Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience by Susie Harrison (CX Today) Self-service has undoubtedly been a boon in CX. My Comment: A self-service (digital) customer service solution shouldn’t take away from a customer’s good experience with a company or brand.

Customer Service 220

Customer Service Customer centricity Chatbots Self service 220

delighted

MAY 4, 2022

If they turn directly to your support team, then you’re missing out on an opportunity to ease customer pain and save your team time through customer self-service. What is customer self-service? Why is customer self-service important? Self-service solutions save time.

Self service 82

Self service Abandon rate Surveys Feedback 82

Comm100

OCTOBER 10, 2022

By introducing a chatbot, organizations are now expanding customer service availability, cutting costs, increasing team efficiency, so much more. In this blog, we’ll look at some of the best chatbot examples across industries, revealing how organizations are using automation and the benefits each brings. Offering 24/7 support.

Chatbots 104

Chatbots Customer Service Self service Agent burnout 104

TeamSupport

APRIL 15, 2021

To simplify the customer experience, many companies are using big data, chatbots , and AI recommendations. This dramatically reduces the burden on customer support agents from repeatedly answering simple customer questions. Enhanced Customer Support. High Touch Technology.

Omni-channel support 106

Omni-channel support Customer Support Technology B2B 106

Hodusoft

JANUARY 17, 2025

Top 7 Tips for Reducing Wait Times in Microfinance Customer Support Using IP PBX Call Routing “Dear customer, please hold. ” We all have heard this pre-recorded audio message at some point in our lives when we call a customer support number. Your call is important to us.”

Wait times 52

Wait times Interactive Voice Response Customer Support Call flow 52

Babelforce

NOVEMBER 4, 2021

With this in mind, it’s easy to see why you might want to add WhatsApp as a customer service channel. Offering Customer Support With WhatsApp. WhatsApp makes it easy for businesses to provide support via the platform. For example: Your website Company bio Address Phone number. 5 Send multimedia messages.

Customer Support 98

Customer Support Contact center software Contact Center Interactive Voice Response 98

ProProfs Blog

DECEMBER 26, 2019

For every organization, customer support should be a top priority as it has the potential to make or break any business. When you respond to the queries of your customers on time and resolve their issues promptly, it yields a gratifying experience. Every support team has to deal with two distinct types of customers B2B and B2C.

B2C 113

B2C B2B Customer Support Social media contact 113

ShepHyken

NOVEMBER 6, 2023

When a customer is upset and calls customer support, the problem happens long before the customer decides to contact the customer. My Comment: Self-service is great until it doesn’t work. Sometimes, they will trade a better customer experience for a better price.

Customer Service 183

Customer Service Self service Surveys Contact Center 183

ShepHyken

AUGUST 31, 2018

This week we feature an article by Yura Filimonov who shares some of the many ways we can use AI to provide customer support. – Shep Hyken. However, there are enough examples that prove that companies can analyze the data to categorize it, find patterns and provide personalized recommendations to their customers. “The

Self service 189

Self service Chatbots Interactive Voice Response Personalization 189

Playvox

JULY 31, 2023

However, some of the quickest ROI can come from the employee self-service (ESS) aspects of a WFM solution. What Is Employee Self-Service? Employee self-service can nurture employee satisfaction and agent performance and promote a motivated and engaged workforce. All that time adds up quickly.

Self service 85

Self service Management Coaching Contact Center 85

Inbenta

OCTOBER 6, 2022

Key Takeaways: During the pandemic, 53% of customers have made calls/emails to the company as much as 9 times to address their concerns. Automating customer support can reduce business costs by up to 40%. 88% of customers expect businesses to have a self-service channel. What Is Customer Service Automation?

Customer Support 98

Customer Support Interactive Voice Response Chatbots Self service 98

ShepHyken

JULY 20, 2020

5 Customer Experience Trends Thet COVID-19 Is Only Accelerating by Stephen Fioretti. SmarterCX) The current pandemic is a clear example of a disruption that, in many cases, is accelerating trends that were already happening. Don’t Make These Common Self-Service Customer Experience Mistakes by Kaya Ismail.

Customer Service 158

Customer Service Self service Customer retention Surveys 158

TechSee

AUGUST 6, 2020

When COVID-19 hit, you pivoted to support work from home, considering employees’ every need during the pandemic. You painstakingly assessed which new remote customer support tools were needed, strategically shifted budgets, thoroughly researched vendors, carefully evaluated the tools, made the decision, and finally rolled out the solution.

Customer Support 109

Customer Support Customer effort Interactive Voice Response Technology 109

TechSee

SEPTEMBER 29, 2020

Slash inbound inquiries with self-service. Identify three to five issues that drive most of your inbound customer contacts. Implement self-service channels to reduce the volume of these requests by enabling customers to help themselves, without compromising service quality.

Call Center 196

Call Center Self service Gamification Contact Center 196