ShepHyken

JULY 26, 2019

By creating personas, your customer support team can recognize who they are and understand them better. It’s also an important step in becoming sincerely customer-centric. Emotional connection matters- Have you ever come across a phrase “it’s not what you say; it’s how you say it”? Try capturing feedbacks in real-time.

Customer Experience 301

Customer Experience Feedback Customer centricity Customer retention 301

CSM Magazine

MARCH 3, 2025

Customer support. A proxy service may offer high-speed servers or premium locations, but if their customer service doesnt deliver, you may find yourself stuck when something goes wrong. This blog will guide you on how to evaluate customer support when selecting a proxy server provider. Heres a checklist.

Customer Support 52

Customer Support Advertising Scripts Accountability 52

ShepHyken

JUNE 8, 2018

This week we feature an article by Daphne Kasriel-Alexander who tells us how to create mega-fans who can then become your biggest advocates. – Shep Hyken. Meet Mor and Yoni, two of the Lightricks support team all-stars. Forced to listen to fake-happy ‘customer care’ puppets reading from scripts? But the story didn’t end there.

Customer Support 201

Customer Support Brand ambassadors Scripts Customer Care 201

ShepHyken

MAY 10, 2021

8 Ways to Win Customer Loyalty With Streamlined Customer Support by Samuel O’Brien. CustomerThink) How do you, as a business owner, introduce processes and initiatives to streamline your customer support in order to win over your customers?

Customer Service 406

Customer Service Customer Support Surveys Self service 406

Myra Golden Media

JULY 2, 2019

I thought you would appreciate the feedback Thank you. In my 3-Step De-escalation Method, I reveal the secrets I share with Customer Service Professionals in Fortune 500 and Fortune 100 companies, like: My 30-minute, 3-step method for getting angry customers to back down. Anna Hoang, Customer Support Specialist I, Vertafore.

Coaching 264

Coaching Feedback Customer Support Management 264

TeleDirect

MARCH 20, 2025

How to Improve Call Center Customer Service How to Improve Call Center Customer Service is a critical consideration for businesses striving to enhance customer satisfaction and build brand loyalty. Customers want their issues resolved on the first call, without needing to make multiple follow-ups.

Call Center 62

Call Center Multi-channel support Customer Service First call resolution 62

CSM Magazine

DECEMBER 23, 2024

Customer support can make or break the gaming experience, especially for new players navigating online casinos for the first time. Below, well explore best practices in casino customer support to win over new players while emphasizing trust, transparency, and efficiency.

Best practices 52

Best practices Customer Support Wait times Self service 52

ShepHyken

NOVEMBER 20, 2020

Poor customer service costs businesses over $75 billion a year in lost profits. How to avoid that if you’re running an eCommerce business? Only by delivering amazing customer service. Here, you’ll learn five insightful tips to transform your eCommerce customer service by investing in your team. It includes: Standards.

Customer Service 382

Customer Service Chatbots Education Feedback 382

ShepHyken

APRIL 15, 2022

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction. Automate customer service.

Customer Experience 190

Customer Experience Customer Support Enterprise Scripts 190

CSM Magazine

JANUARY 2, 2025

In customer support, empathy works the same way. Customers want to feel valued, not processed. Empathy bridges that gap, turning frustrated customers into loyal advocates. Empathy bridges that gap, turning frustrated customers into loyal advocates. In customer support, empathy plays a similar role.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

CSM Magazine

JANUARY 2, 2025

In customer support, empathy works the same way. Customers want to feel valued, not processed. Empathy bridges that gap, turning frustrated customers into loyal advocates. Empathy bridges that gap, turning frustrated customers into loyal advocates. In customer support, empathy plays a similar role.

Customer Support 52

Customer Support Scripts Healthcare Feedback 52

ProProfs Blog

OCTOBER 25, 2021

Is it even possible to track your customer behavior? Yes, you can collect their feedback on your brand offerings with simple questions like: Are you happy with our products or services? Did our customer service team address your pain points? . What Is a Customer Feedback Tool. b) Measure Customer Satisfaction.

Feedback 148

Feedback Surveys Enterprise Analytics 148

CSM Magazine

FEBRUARY 5, 2025

For start-ups, where the reputation of your brand is still being built, providing excellent customer service can create lasting impressions and loyal customers. When its time to hire and train your first customer support representative (CSR), the process might feel overwhelming. Straightforward and professional?

Customer Support 52

Customer Support Customer centricity Construction Morale 52

CSM Magazine

JANUARY 3, 2025

Instead, they operate on a global scale, interacting with customers from diverse linguistic and cultural backgrounds. This expansion necessitates robust multilingual customer support to cater to a varied clientele effectively. 24/7 Availability: Offering round-the-clock support without the constraints of human work schedules.

Customer Support 52

Customer Support Chatbots CRM SaaS 52

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

CSM Magazine

FEBRUARY 6, 2025

A customer service roadmap is a strategic plan that outlines the goals, processes, and milestones needed to offer exceptional customer support. Regularly revisit and adjust your milestones to reflect customer feedback and shifting priorities. Gather feedback from both customers and your team.

Customer Service 83

Customer Service Journey mapping Wait times Self service 83

ShepHyken

NOVEMBER 24, 2017

Are people asking for customer support? Are they providing feedback—and how much is positive versus negative? How is the best way to respond? You needn’t look far to find terrific examples of how to conduct yourself online, either. Communication is key to great service. Timing Is Everything.

Customer Service 225

Customer Service B2B B2C Accountability 225

ProProfs Blog

OCTOBER 30, 2020

The customer either chooses to be critical or gives positive feedback. Let’s learn more by jumping into customer survey questions examples. Customer survey questions are broadly classified into Close-ended questions and Open-Ended questions. Jargon used: CST for Customer Support Team). You certainly do!

Surveys 158

Surveys Feedback Customer Support Construction 158

ProProfs Blog

OCTOBER 30, 2021

This is where the importance of customer feedback plays its part. Collecting customer feedback guarantees you never stray too far from the customer’s needs. Even though it has both negative and positive sides, you’ll need both for consumer feedback to work for you. What is Customer Feedback?

Feedback 143

Feedback Surveys Customer centricity Metrics 143

ProProfs Blog

AUGUST 28, 2020

*Note: Factors such as behavior or preferences towards customer service are likely to impact decision making processes that can be termed as customer expectation trends. Basic Customer Expectations. You must have noticed a question popping up on a few forums “how to meet customer expectations?”.

Self service 157

Self service Feedback Airlines Metrics 157

ShepHyken

FEBRUARY 19, 2021

She shares a 3-step guide on how to improve the employee experience while maximizing customer engagement. Where would a business be without a customer service team? There’s no denying that without an effective customer service team , a business would fall apart. Step 3: Offer Support .

Customer Service 341

Customer Service Employee engagement Morale Feedback 341

ShepHyken

JANUARY 4, 2019

Regardless of this, it is important to show your customers that they are valued and that their issues are being actively fixed or monitored. Lastly, customer service reps are expected to manage their time effectively. Customer service training is a continuous process and onboarding is merely the first step in the journey.

Customer Service 215

Customer Service Calibration Feedback Sales 215

ShepHyken

OCTOBER 8, 2021

That’s why it’s vital to lead with empathy when providing effective customer service. Whether someone uses a negative or positive tone in speaking with you, remember they’re reaching out because they’re experiencing a problem, they’re confused about how to do something, or they need another form of help. . Make Note of Feedback.

Best practices 359

Best practices Customer Service Morale Feedback 359

Nicereply

OCTOBER 11, 2024

Customers will gladly hand you their hard-earned dollars if you continuously provide value and help them solve their problems. Let’s take a closer look at what customer satisfaction is and why it matters. We’ll also review how to measure customer satisfaction, along with some tips on how to improve it.

Customer retention 52

Customer retention Surveys Feedback Education 52

ProProfs Blog

NOVEMBER 9, 2021

Because without satisfying the customer’s needs, you cannot offer them a delightful experience, which inevitably results in customer churn and poor revenue generation. Hence, if you aren’t strategically thinking about customer satisfaction, you’re probably following a risky approach. What is Customer Satisfaction?

Surveys 146

Surveys Feedback Metrics Customer retention 146

ShepHyken

MARCH 25, 2022

It’s important to provide them with top-down information and solicit their feedback, utilizing pulse surveys and suggestions for company-wide projects. Make their task easier with tech-enabled resources for customer services. Let’s take a look at the omnichannel approach to customer support.

Customer Experience 208

Customer Experience Employee engagement Customer centricity Chatbots 208

ShepHyken

MARCH 17, 2017

He is responsible for increasing Glip user adoption and incorporating user feedback into the Glip product roadmap. Read Shep’s latest Forbes Article: How You Can Own Customer Service: Domain Name Goes To Auction For $2.1M. The post Guest Blog: How to Ace Customer Service in the Age of Immediacy appeared first on Shep Hyken.

Customer Service 240

Customer Service B2B Chatbots Personalization 240

ProProfs Blog

MAY 13, 2020

What is Personalized Customer Service. Marketers and customer support experts are always talking about the increasing role of personalization in customer service. But what is personalized customer service? Centrally Record Customer Feedback & Opinions.

Personalization 167

Personalization Customer Service Self service Feedback 167

CSM Magazine

JANUARY 28, 2025

Gone are the days of relying solely on demographic data and periodic surveystoday’s businesses have access to AI-driven customer insights, a game-changer for growth. By leveraging AI, companies can make decisions rooted in data, improve customer satisfaction, and ultimately grow their revenue. What Are AI Customer Insights?

Feedback 52

Feedback Marketing Education Chatbots 52

CSM Magazine

JANUARY 20, 2025

WhatsApp, with its massive global user base of over 2 billion monthly active users, has emerged as a leading platform for providing fast and efficient customer service. But how can businesses fully leverage WhatsApp to deliver exceptional support while fostering customer loyalty? Why WhatsApp?

Customer Service 52

Customer Service Metrics Accountability Analytics 52

CSM Magazine

DECEMBER 4, 2024

For example, a chatbot could guide a gamer through the steps to reclaim a lost skin without requiring them to wait for manual support. Provide 24/7 Customer Support Gaming is a global industry, with players active around the clock. This makes gamers feel heard and valued, while giving you critical insights to improve further.

Customer Service 52

Customer Service Wait times Chatbots Self service 52

Win the Customer

JANUARY 20, 2020

This article will look at why a business should integrate live chat as well as AI to their eCommerce business as well as how to integrate them correctly to your eCommerce business. Better customer service – It’s no secret that customers love live chat. How Can You Integrate Live Chat to Your eCommerce Business?

Chatbots 159

Chatbots Feedback Surveys Sales 159

ProProfs Blog

MAY 22, 2020

It is devised for the purpose of gathering information from the respondents or for collecting customer feedback. Always aim at asking better questions to build great conversations with your customers. Now, let’s jump straight into how you can create an online questionnaire. How to Create a Questionnaire.

Construction 158

Construction Surveys Feedback Marketing 158

TeleDirect

DECEMBER 25, 2024

For this reason, 24/7 call centers have emerged as a vital component for businesses aiming to exceed customer expectations and stay competitive. This blog explores how 24/7 call centers can transform your customer experience, their benefits, and how to implement them effectively. What Is a 24/7 Call Center?

Call Center 127

Call Center Customer Experience Technical Support First call resolution 127

ProProfs Blog

FEBRUARY 21, 2020

Has it leveled up your customer support process? Well, from what I’ve seen and heard from other business owners – yes, live chat definitely brings a lot of value addition as a support tool. That’s because you get to save a lot of time since you can manage more customers and website visitors at the same time.

CRM 165

CRM Personalization Customer Support Feedback 165

CSM Magazine

MARCH 3, 2025

Whether you’re running a business that relies on timely shipments or waiting for a personal delivery, reaching out to FedEx customer service is sometimes necessarywhether its to track a shipment or resolve an issue. But how do you get in touch with FedEx customer service? How Good Is FedEx Customer Service?

Customer Service 52

Customer Service Wait times Self service Feedback 52

ShepHyken

AUGUST 18, 2020

Customer Service and Community Support. How to Use Customer Experience as a Brand Identity. They discuss how Michael and Bonnie built a successful wine business from the ground up by focusing on customer service and experience. Top Takeaways: Creating a good customer experience requires doing research.

Feedback 309

Feedback Customer Service Personalization Customer Support 309