Taylor Reach Group

MAY 14, 2019

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Box for comments and feedback. Most major video game companies are shifting to a “games as a service” model where you purchase a game with the expectation of playing it months, even years, down the line.

Customer Service 121

Customer Service Consulting Consulting Morale 121

Toister Performance Solutions

MARCH 29, 2025

Managing Customer Expectations focuses on these skills: Identifying situations expectations should be managed Creating expectation management strategies Helping customers adjust unreasonable expectations The course is ideal for anyone working in customer service. This training plan uses a unique approach to training videos.

Management 82

Management Education Coaching Best practices 82

CX Accelerator

JUNE 8, 2020

In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. The tone of the customer conveyed their sentiment about the issues. As he points out, “The customer isn’t actually using their voice to provide feedback.”

Surveys 345

Surveys Contact Center Consulting Consulting 345

ProProfs Blog

DECEMBER 24, 2019

“Why do website visitors give low ratings to our live chat support?”. What should I do to improve customers’ experience on my website?”. How can I get the most out of my live chat for customer support?”. Use proactive chat invitations to boost customer support service. Thank you for your patience. .

Best practices 120

Best practices Customer Support Sales CRM 120

ProProfs Blog

DECEMBER 6, 2019

Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. But it is this simple feedback that is helping Uber and other ridesharing companies keep only the best drivers on the road. Evolution of Customer Feedback. Customer feedback is not a new trend.

Feedback 124

Feedback Surveys Sales Benchmark 124

TeamSupport

MARCH 23, 2021

A customer can be very satisfied with the products and services of a company, but that doesn't mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support. Customer experience is decisive for both satisfaction and loyalty. Know your customers.

B2B 105

B2B Customer Support Self service Big data 105

ShepHyken

AUGUST 7, 2017

The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. They are becoming more and more important in customer support and marketing. Click here to watch the video. Here’s a bonus.

Customer Service 44

Customer Service Chatbots Customer Care B2B 44

ShepHyken

JUNE 29, 2018

Once you have found a system which works for you, customers will notice better efficiency with your business and will be impressed. It is no secret that social media continues to increase in popularity by the day for customer support. Customer Feedback. Social Media Engagement.

Customer Service 206

Customer Service Feedback Coaching Management 206

Nicereply

DECEMBER 21, 2021

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. Customer: You guys are awesome!

Best practices 98

Best practices Feedback Management Surveys 98

CSM Magazine

SEPTEMBER 20, 2021

To ensure that the dicey game of customer happiness remains in your favor, we share 10 excellent customer support tips. Take a thorough read and find out what it takes to keep your customers satisfied, happy and loyal! 10 Awesome Customer Support Tips & Examples. Visualize the Needs of Your Customers.

Customer Support 98

Customer Support Education Self service Surveys 98

CSM Magazine

DECEMBER 3, 2024

Whether you’re managing tickets, tracking metrics, or offering omnichannel support, these Zendesk apps are game-changers. If you’re looking for the best Zendesk apps to revolutionize your 2025 support strategy, this list has you covered. With its detailed analytics, you’ll always know where to improve.

Customer Experience 52

Customer Experience Technical Support Coaching Sales 52

ProProfs Blog

JUNE 26, 2019

How to Gather Feedback. #1 1 Customer Survey Questions. Customer surveys are used to gather insights from the customer about the product, service, and the whole sales process in general. Customer survey questions are tricky as it is often difficult to identify what exactly you want from the customers.

Surveys 112

Surveys Feedback Education Employee engagement 112

CSM Magazine

JANUARY 28, 2025

Onboarding Training Welcome new customers with informative guides, video tutorials , and walk-throughs to help them get started smoothly. Reduces Customer Support Costs Customer education equips people to solve their problems without requiring assistance.

Education 52

Education Upselling SaaS Self service 52

ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. This effect is more pronounced than ever.

Technology 272

Technology Customer Experience Complaint resolution Gamification 272

CSM Magazine

JANUARY 20, 2025

WhatsApp is no longer just a messaging platform for connecting with friendsits now a business tool that offers enterprises numerous opportunities to interact with customers in real-time. Customers find WhatsApp convenient because they can engage with businesses the same way they talk to friends or family.

Customer Service 52

Customer Service Metrics Accountability Analytics 52

CSM Magazine

DECEMBER 10, 2024

As the market becomes increasingly competitive, offering exceptional customer service has never been more crucial for cryptocurrency companies. Effective customer support helps build trust, ensure smooth transactions, and foster customer loyalty, making it a key differentiator in the crowded marketplace.

Customer Service 52

Customer Service Self service Chatbots Morale 52

TeamSupport

AUGUST 26, 2020

In Part 1 of this blog series on how to use reports from your B2B customer support software solution to interpret key data and implement strategies as a result. Next, we explore how to use reporting to determine how happy your customers are and what to do if they’re not. Agent Ratings: So, how are we doing?

B2B 98

B2B Customer Support Coaching Metrics 98

Myra Golden Media

NOVEMBER 20, 2019

30-Minute De-escalation Online Class to Help Your Employees Get Angry Customers to Back Down, Even Customers Who Want a Supervisor – with Video Teaching, Simulations, Knowledge Checks, and Practice Interactions. Anna Hoang, Customer Support Specialist I, Vertafore. Course Outline: Practice with Feedback. “In

Coaching 185

Coaching Customer Care Customer Support Feedback 185

ShepHyken

SEPTEMBER 4, 2017

One of the big takeaways is that the leaders close the loop on feedback within 48 hours, which according to CustomerGauge, leads to a 12% increase in customer retention. 10 Insights from Customer Care Experts & Influencers by CGS. I love using video as a way to deliver a great self-service customer support solution.

Customer Service 168

Customer Service Benchmark Customer Care Finance 168

ProProfs Blog

JANUARY 28, 2021

Finding the right channels and tone to communicate with your customers will not only get you the feedback you’re seeking but will also open new doors between you – the product owner – and the people who are using your product. Testimonials vs Reviews vs Feedback: How They Work? Table of contents [ Hide ].

Feedback 148

Feedback Surveys Customer Support Sales 148

TechSee

OCTOBER 16, 2018

According to a recent survey by TechSee, 76% of customers prefer self-installation for home electronic devices, and visual guidance has emerged as the solution of choice for the majority of customers. Brands are reevaluating the current Support of Things (SoT) customer support models in light of this inevitable shift.

Self service 138

Self service Wireless Chatbots Entertainment 138

CX Accelerator

JULY 8, 2019

Listening attentively to your customer is fundamental not only to accuracy, but also to demonstrating that the customer is valued. "Listening Often, the child is not in a state of mind to listen (such as playing a video game.) Timing is especially important when choosing the correct listening path with your customers.

Personalization 175

Personalization Feedback Customer Service Customer Support 175

ShepHyken

DECEMBER 21, 2018

Offering a wide variety of options enables customers to choose what’s most convenient for them. Execute customer support channels according to the customer’s choice in order to offer the best assistance possible. Customers need images, videos and graphics to understand the resolution to their problems.

Best practices 256

Best practices CRM Customer Service Metrics 256

Hodusoft

APRIL 30, 2025

The FrontRunner rankings provide valuable insights to businesses searching for tools that can enhance their customer support and operations. out of 5 stars as well as 88 customer reviews, HoduCC has garnered praise for its ease of use, excellent customer support, and value for money. Customer Support: It scored 4.6

Contact center software 52

Contact center software Contact Center Call flow call center software 52

ProProfs Blog

MAY 13, 2020

What is Personalized Customer Service. Marketers and customer support experts are always talking about the increasing role of personalization in customer service. But what is personalized customer service? Centrally Record Customer Feedback & Opinions.

Personalization 167

Personalization Customer Service Self service Feedback 167

Nicereply

DECEMBER 17, 2024

CES feedback can guide these iterations, ensuring that each update enhances rather than complicates the user experience. Customer Retention A large part of the value of CES in the SaaS world lies in its ability to predict future customer behavior. Feedback Loop CES provides a continuous feedback mechanism.

Customer effort 52

Customer effort SaaS Benchmark Surveys 52

ShepHyken

AUGUST 7, 2017

The practice of monitoring the customer voice via social for complaints, praise and feedback is an incredibly effective tool for building on the customer experience and journey. They are becoming more and more important in customer support and marketing. Click here to watch the video. Here’s a bonus.

Customer Service 155

Customer Service Chatbots Customer Care B2B 155

ProProfs Blog

SEPTEMBER 28, 2021

This can happen when you know your customers in and out, are aware of their likes and dislikes, and how they feel about your brand. . While the online space offers plenty of techniques to collect customer feedback , you need to adopt the ones that your business really needs. 15 Practical Ways to Obtain Customer Feedback.

Feedback 78

Feedback Surveys Analytics Sales 78

ProProfs Blog

MARCH 27, 2020

As soon as a mistake occurs, have a customer support expert on the case to resolve the issue and show your customer that you take this seriously. . Additionally, you want to personalize the experience for your customers. Take feedback seriously. They’re essentially doing your job for you.

Customer Service 135

Customer Service Feedback Customer Support Wait times 135

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

CSM Magazine

NOVEMBER 14, 2024

Whether someone prefers the traditional blackjack and roulette or they like advanced video slots alongside live dealer games, there is always an option for everyone. Exceptional Customer Support Betzillo is known for its excellent customer service.

Feedback 52

Feedback Customer Support Customer Service 52

ShepHyken

MARCH 17, 2017

Applied to the world of customer service, that means today’s connected consumers want a smart, responsive service experience – and that makes all the difference when it comes to both satisfaction and loyalty. He is responsible for increasing Glip user adoption and incorporating user feedback into the Glip product roadmap.

Customer Service 240

Customer Service B2B Chatbots Personalization 240

ProProfs Blog

MAY 24, 2019

These measures include: Ensuring your website doesn’t take a lot of time to load since it can churn your growth by taking away the existing customers from your webpages. In order to facilitate your customers, you have to analyze the channels that your target audience uses for their communication purposes. Create Surveys for Feedback.

Customer retention 151

Customer retention Surveys Telecommunications Feedback 151

ProProfs Blog

AUGUST 28, 2020

Prime Video- Get unlimited video streaming of latest movies, award-winning Amazon originals and TV shows from India and around the world. For this, first, capture customer feedback. This approach will help you understand customers and what aspects of your services boost their brand expectations. Accessibility.

Self service 157

Self service Feedback Airlines Metrics 157

ProProfs Blog

MAY 13, 2020

What is Personalized Customer Service. Marketers and customer support experts are always talking about the increasing role of personalization in customer service. But what is personalized customer service? Centrally Record Customer Feedback & Opinions.

Personalization 148

Personalization Customer Service Self service Feedback 148

ProProfs Blog

APRIL 21, 2020

You are reading this blog because you think feedback is important, don’t you? Indeed, after knowing that about 91% of customers don’t complain after a bad customer experience but simply move on to your competitor’s product or service, you can become eager to know what’s on their mind. Why Feedback Matters.

Surveys 120

Surveys Customer Support Feedback Advertising 120

CSM Magazine

JUNE 19, 2024

Using video chat to provide customer support is a great way to increase customer satisfaction and build relationships with them because it allows you to provide a top-notch level of support which can help strengthen your relationship with them.

Customer Service 52

Customer Service Education Customer Support Feedback 52